No Phone Needed: Uber Is Testing Rider Kiosks at Toronto Airport

Aug 24, 2019

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Arriving passengers traveling through Toronto Pearson International Airport (YYZ) now have the option to request an Uber ride without the need for a smartphone or personal device. This past week, a developer at Uber shared images via Twitter that show new rider kiosks at the airport.

Previously, to request a ride, users were required to do so via the Uber app on their smartphones. While extremely convenient in most cases, Uber is essentially unavailable to users who aren’t able to access their device or are without cellular/Wi-Fi data. Now, Uber is working to address the limitations of its app-based business model by testing kiosks from which a customer can request a ride without the need for a personal device.

Two of Uber’s new rider kiosks have been installed at Toronto Pearson International Airport. According to one of the project’s developers, the kiosks serve two purposes: to inform and assist riders that already have access to an account via a personal device, and the ability to request a ride without the need for a personal device.

Existing Uber riders with access to their account from a personal device can use the kiosks to find out more information about their ride, including the location of ride-share pickup zones at the airport. Uber already operates a mini-lounge for riders at New York-LaGuardia Airport that offers a similar service to riders.

Travelers can now request Uber rides at kiosks located at Toronto Pearson International Airport (YYZ) (Image via Nikita S @singareddynm on Twitter)
Travelers can now request Uber rides at kiosks located at Toronto Pearson International Airport (YYZ) (Image via Nikita S @singareddynm on Twitter)

The most significant feature of Uber’s new airport kiosks is the ability to request a ride without the need for a personal device. This is great news for travelers who are unable to access their personal device or mobile network. Additionally, travelers without an Uber account are able to request a ride from the kiosks by providing simple contact details and basic info including their name, a phone number, and their destination. Payments are also handled at the kiosks.

The design of the new Uber kiosks currently in testing at Toronto Pearson International Airport (YYZ). (Image via Jon Kantrowitz via Twitter)
The design of the new Uber kiosks currently in testing at Toronto Pearson International Airport (YYZ). (Image via Jon Kantrowitz via Twitter)

The Uber ride kiosks are only available at Toronto Pearson International Airport at the moment. The kiosks are located in Terminal 3 near international arrivals. This isn’t the first test program Uber’s conducted at Toronto Pearson International Airport. Last year Uber tested the option to have UberEATS delivered directly to passenger gates at the airport.

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Featured image by Jon Kantrowitz (@jkantro) via Twitter

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