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SPG Accounts Hacked: Always Monitor Your Accounts

Brian Kelly
Brian Kelly
Founder and “The Points Guy”
Since launching TPG in 2010, founder Brian Kelly has expanded the team to include a distinguished editorial staff and an extensive network of freelancer contacts from around the globe. Today, TPG reaches 11 million unique monthly visitors and more than 3 million followers across social media platforms and has offices in New York City, Charlotte and the U.K.
Jan. 26, 2015
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2 min read
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SPG Accounts Hacked: Always Monitor Your Accounts
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Per this Flyertalk thread, several Starwood Preferred Guest accounts have been hacked, with their points redeemed for gift cards. If you notice that your SPG account shows that points have been redeemed for unauthorized transactions, contact Starwood Preferred Guest, who will be able to help recover your points.

It seems as Starwood is also trying to be proactive, having sent the following email to their members:

It's a good idea to closely monitor your accounts.
It's a good idea to closely monitor your accounts.

Some account-security best practices that Starwood recommends include:

1. Using different log-in credentials on spg.com than you use on other websites.
2. Checking your account often and looking for emails that notify you about account changes.
3. Changing your password regularly.
4. Promptly reporting any suspicious activity to SPG at (888) 625-4988

My Thoughts

If you've noticed your account has missing points, immediately contact Starwood at the number above, as they've already been working with other members in re-depositing Starpoints. In the meantime, it's always a good idea to closely monitor all of your loyalty accounts. One service I recommend is AwardWallet, which can keep track of many hotel, airline, and credit card program balances in one place. Another good recommendation is to use different passwords for each of your accounts.

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If anyone has had their SPG accounts hacked and are missing points, feel free to comment below on what happened, and if you were able to recover your Starpoints.
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