11 therapy dogs — and a pig, cat and rabbit — are calming pre-flight stress at SFO
In a year filled with delayed or canceled flights, lost luggage and continuing pandemic concerns, therapy dogs at San Francisco International Airport (SFO) are taking an active role in reducing travel stress, one belly rub at a time.
Wearing SPCA-branded vests that read "Pet me," the 14 members of SFO's "Wag Brigade" patrol the terminals with tails wagging, offering a calming and comforting influence to passengers, airline crew and airport employees alike.
SFO created the Wag Brigade in 2013, according to Jennifer Kazarian, founder and manager of the popular program.
"We had noticed a trend with a few other airports that had started similar programs," she said.
"It's been proven that petting a dog increases levels of oxytocin," Kazarian said. "It's the hormone responsible for making us happy. And a dog also decreases levels of cortisol, the hormone responsible for making us feel stressed and anxious."
Now the SPCA-certified therapy pet program at SFO has grown to include other animals, including LiLou the pig and Alexander the Great, a 28-pound rabbit. Even Tristan, a handicapped bulldog with partially paralyzed back legs, can be seen wheeling through the airport.
TPG recently stopped by SFO to see how the Wag Brigade and its handlers work their magic in reducing airport stress.
The Wag Brigade in action
On the day of my visit, Brixton the golden retriever and Lia, a Pembroke Welsh corgi, were on duty in SFO's Terminal 2. A steady stream of passengers, airline staff and airport employees stopped to pet, coo and play with the friendly dogs, who patiently sat for dozens of affection sessions.
Lia the Corgi is a fat little furball of comfort, remaining still for pats from adults and children alike, all the time keeping her eyes on her handler for more treats.
"Yeah, she's a true corgi," Derek Yee, Lia's handler, said, handing her yet another snack.
The dogs are calm, well-behaved and obedient to commands. Handlers must pass an extended background and security check by the airport, as they tour with the dogs past the TSA security entrances.
"She's just super chill," Lee said of Lia.
Lia even performed a few tricks to the delight of some passengers, offering high fives and spins on command. She culminated her performance with a treat-on-the-snout-balancing trick.
Young kids cautiously approached, first offering a tentative pet, then going into full snuggle mode while the dogs reveled in the attention. Some passengers who appeared to be having a rough day dropped their bags, sat down cross-legged and just hugged the dogs.
"Are you having a better day now?" Linda Gordon, Brixton's owner, asked one teen boy. He shyly smiled and nodded.
"Brixton is like the Doggie Lama," Gordon said. "He can just sense when people need to be comforted, and goes right to them."
Brixton was truly born to be a therapy dog, beginning the SPCA certification process when he was just 8 months old, about when the program began in 2013.
"His philosophy is 'Heal the world one lick at a time,' and [he] accepts payment only in the form of belly rubs," his handler said.
Brixton, dressed in an English police helmet and British scarf (he was born in England, according to Gordon) calmly waits for people to approach. But he comes to life with tail wags and licks when people pet him, rolling on his back in the hopes for a belly rub.
"When people pet him it's like an 'on' switch," Gordon said.
The animals in the Wag Brigade rotate through different sections of the airport, "usually wherever the most passengers are," Francis Tsang of SFO's External Affairs Office said. "We want them to help the most passengers possible."
LiLou the pig is restricted to carpeted areas due to wear on her hooves.
Finding the pets can be a challenge, as no schedule is posted. They tend to move where they're the most needed and appreciated as the day goes on — not to mention, they often get ambushed for extended petting sessions en route to targeted parts of the airport. However, you can subscribe to Wag Brigade Instagram page @sfowagbrigade for location updates. Fans can even follow individual members like @brixtonatlarge and @corgi.lia.
Kazarian says the therapy animals have a powerful positive effect on passengers.
"You never know why people are traveling, [and] not everyone is traveling for positive reasons. We meet people who are traveling to funerals, on military order, leaving home for the first time or returning from having lost a job," she said. "We also meet lots of people who've recently lost a pet or can't have a pet. They all love meeting the dogs."
Gordon talks of the time Brixton pulled on his leash to seek out a specific older woman sitting alone in a seat. The woman burst into tears and hugged Brixton, having recently lost her own dog.
The pandemic was a tough time for these therapy dogs as well, with SFO's program suspended for 20 months from 2019 until 2021.
"Brixton felt lost during COVID without all those daily pats; he missed his friends! " Gordon said. "We ended up just walking around the streets of San Francisco offering folks some comfort."
Brixton and the other therapy dogs also participate in other programs in area schools (especially during finals time) and retirement homes.
Do the dogs enjoy their jobs?
"If he could live here, he would," Gordon said of Brixton. "I literally have to drag him out at the end of the day, and he pulls back on the leash like 'Wait, there's still more people I need to help.'"
It's not just passengers who find comfort in the therapy animals. Airline crews and airport employees are some of the more enthusiastic fans of the Wag Brigade at SFO, knowing many of the animals by name. ("Oh, Brixton's back!" said one TSA staffer walking by.)
United Airlines' Alyssa Sanchez and Matt Nardza stopped for an extended meet and greet with Lia. Shortly thereafter, an airline pilot stopped to offer Brixton some pats — and jokingly offered him a job as his copilot on an upcoming flight.
Related: What you need to know about traveling with a dog on a plane
Therapy pigs, rabbits, and next up, a llama?
Now it's more than just dogs patrolling SFO's airport with the Wag Brigade — a pig, cat and rabbit have all joined the program, with more species on the way.
"Any animal that's well behaved and enjoys people is welcome," Kazarian said. "We did have a 110-pound mini horse on the team and we have another mini pony currently interested. Right now I'm trying to recruit a mini llama and a turtle. We've even had two full-size horses interview with us."
In addition to the 11 therapy dogs, SFO's Wag Brigade also consists of LiLou, a Juliana breed of pig, as well as a giant rabbit and Duke Ellington Morris, a tuxedo cat.
The program is always looking for new volunteers. Kazarian looks for animals "with stable temperaments, friendly personalities, impeccable manners, and [which] are very obedient. It is especially important that the animals are good with children, seniors and can handle loud noises."
Wag Brigade dogs are required to pass a Canine Good Citizen Test. Additionally, all of the animals must graduate from the San Francisco SPCA's Animal Assisted Therapy program and must have between six months and one year of successful therapy experience working with other organizations prior to their evaluation and audition at the airport.
How about that therapy bunny? Alex the Great, a 28-pound Flemish Giant rabbit with a "one-in-a-million type of personality" hops along the hallways of SFO to the delight of passengers. The SPCA-certified therapy rabbit is a San Francisco celebrity; he also serves as the San Francisco Giants' official Rally Rabbit and makes appearances as the Lucky Rabbit Foot for the Golden State Warriors. The Flemish Giant breed of rabbit is known for being docile, patient and sociable with people. Alex is no exception, sitting for endless petting sessions with travelers.
Related: Big bunny joins SFO's Wag Brigade
Other airport therapy animal programs
San Francisco is not the only airport location providing therapy animals. The first therapy dog program started at San Jose International Airport (SJC) in 2001 following the 9/11 attacks. SJC's airport pastor had been bringing his dog to work, and he discovered his pet was working wonders in calming passengers during a stressful time. Shortly thereafter, the airport began a formal therapy animal program.
In the decades since 9/11, dozens of airports have introduced therapy animal programs, both as regular passenger services and for periodic special events. Prior to the COVID-19-related suspension of many of the programs, Vane Airport Media reported there were 85 airports in North America offering some kind of therapy animal visits.
SJC airport continues its therapy animal program 20 years after it started. The Canine Crew at Charlotte Douglas International Airport (CLT) has been calming passengers at terminals since 2015, and it has recently expanded its roster to include a mini pony. Minneapolis-St. Paul International Airport (MSP) features an Animal Ambassadors program, while Phoenix Sky Harbor International Airport (PHX) introduced its Navigator Buddies therapy dog team in 2017.
While most airport therapy animal programs offer only intermittent and irregularly scheduled visits, you can often find announcements on airports' social media channels, and on the (often A-list celebrity-status) Instagram pages of the popular pooches, ponies and pigs.
Related: TPG's guide to traveling with pets
TPG featured card
at American Express's secure site
Terms & restrictions apply. See rates & fees.
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 5X | New! Earn 5X Membership Rewards® points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App. |
| 3X | Earn 3X Membership Rewards® points on flights booked through AmexTravel.com, the Amex Travel App, or purchased directly from airlines. |
| 2X | Earn 2X Membership Rewards® points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App and cruises booked and paid through AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
Pros
- Valuable dining and food-related credits
- Flexible rewards with airline and hotel transfer partners
- Multiple travel and purchase protections
- No foreign transaction fees
- Access to Amex Offers for additional savings (enrollment required)
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $8,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- New! Earn 5X Membership Rewards® points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App.
- Earn 3X Membership Rewards® points on flights booked through AmexTravel.com, the Amex Travel App, or purchased directly from airlines.
- Earn 2X Membership Rewards® points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App and cruises booked and paid through AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- Pay It® lets you tap in the American Express® App to quickly pay for small purchase amounts throughout the month and still earn rewards the way you usually do. Plan It® gives you the option to split up big purchases into equal monthly payments with a fixed fee. You’ll know upfront exactly how much you’ll pay.
- Updated! $120 Dining Credit: Earn up to a total of $10 in statement credits monthly when you pay with the Gold Card at Grubhub (including Seamless), Buffalo Wild Wings, Five Guys, The Cheesecake Factory, and Wonder. This can be an annual savings of up to $120. Enrollment required.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year at over 10,000 qualifying U.S. Resy restaurants after you pay for eligible purchases with the American Express® Gold Card. That’s up to $50 in statement credits semi-annually. Enrollment required.
- $84 Dunkin' Credit: Earn up to $7 in monthly statement credits after you pay with the American Express® Gold Card at U.S. Dunkin’ locations. Enrollment required.
- $120 Uber Cash on Gold: Enjoy up to $120 in Uber Cash annually with your Gold Card. Just add your Card to your Uber account and you'll get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an Amex Card for your transaction.
- New! As an American Express® Gold Card Member, you can enjoy complimentary Hertz Five Star® Status. Enjoy benefits like skipping the counter at select locations, adding an additional driver at no additional cost*, and vehicle upgrades**. Benefit enrollment and Hertz Gold+ registration are required. *Additional drivers must meet standard rental qualifications and must be a spouse or domestic partner to qualify as complimentary. Other additional drivers subject to fees. **Benefits are subject to availability and vary by location. Additional Hertz program Terms and Conditions including age restrictions apply.
- Take advantage of a $100 credit towards eligible charges* at over 1,300 upscale hotels worldwide when you book The Hotel Collection through AmexTravel.com or the Amex Travel App **. *Eligible charges vary by property. **The Hotel Collection requires a two-night minimum stay.
- Book your travel through the Amex Travel App with added peace of mind – backed by American Express® service and support. Only for American Express® Card Members.
- Whenever you need us, we're here. Our Member Services team will ensure you are taken care of. From lost Card replacement to statement questions, we are available to help 24/7.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.