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The flight fiasco that has left tens of thousands of American Airlines passengers flying through Charlotte Douglas International Airport (CLT) stranded and scrambling for information has continued into Wednesday.
PSA, American’s regional carrier, has canceled almost 2,800 flights in the past six days because of computer problems that interfered with the airline’s scheduling and tracking tools for its crews.
Charlotte PSA cancellations (Source: @FlightStats)
Wed June 20: 241
Tue June 19: 569
Mon June 18: 669
Sun June 17: 442
June 10-16: 1033
American’s Heartless Reaction (Source: JoeSentMe)
AA substitute flights: 0
Travel waivers issued: 0
— Joe Brancatelli (@joesentme) June 20, 2018
The computer glitch was stabilized on Tuesday morning, PSA said. “PSA anticipates running approximately 70 to 80 percent of its schedule today and close to a normal operation on Thursday,” American told TPG in an email. The carrier hopes to be back to normal operations by Thursday.
Thousands of passengers have been stuck at the airport waiting for updates from AA, and they’re not happy. Exacerbating the problem is the fact that AA’s flights are often booked to capacity. So a good chunk of canceled passengers have been stranded for days, scouring for an open seat on the flights leaving CLT.
The Charlotte-Mecklenburg Police Department even charged one woman with damage to property for smashing a window near a valet parking station at the airport because she was upset over her flight cancellation.
— Stephanie Tinoco (@STinocoWSOC9) June 19, 2018
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