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JetBlue considers premium amenities for Boston 'shuttle' routes

Sept. 24, 2019
3 min read
JetBlue-Official Airline Sponsor of the Boston Red Sox
JetBlue considers premium amenities for Boston 'shuttle' routes
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JetBlue Airways could soon offer free beer and wine on its Boston flights that overlap with competitors' shuttle routes, part of the company's effort to compete for lucrative business travelers.

The New York-based carrier is considering offering select premium amenities on high-frequency routes between Boston Logan (BOS) and New York, Philadelphia (PHL) and Washington National (DCA), JetBlue director of route planning Andrea Lusso told TPG at the World Routes conference in Adelaide, Australia, on Tuesday. Possible offerings include free same-day changes, coffee at the gate, and beer and wine onboard.

Lusso expects a decision on any possible added amenities on shuttle flights in the next few months, he said.

Related: JetBlue ‘Committed’ to Boston Even as Delta Encroaches

Premium amenities are a legacy offering on shuttle routes in the Northeast. That dates to the days of the Eastern Shuttle, which would keep spare aircraft on the ground at Boston, New York LaGuardia (LGA) and Washington to add a section if more passengers showed up for one of the hourly flights than there were seats.

JetBlue does not market specifically brand any of its routes as "shuttle" service, but it does have several high-frequency routes that go head-to-head with competitors — including the popular shuttle service on two of its rivals.

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American Airlines and Delta Air Lines, which operate the two shuttles today, continue to offer free beer and wine on flights. The latter also offers complimentary coffee at the gate and “enhanced snacks” onboard.

This summer, JetBlue boosted frequencies to hourly or near-hourly service from Logan to the three New York airports — John F. Kennedy (JFK), LaGuardia and Newark Liberty (EWR) — and Washington National.

Lusso described the Boston-Washington route as among JetBlue's "best markets" in terms of financial performance.

The carrier added an eighth weekday flight between Boston and Philadelphia earlier in September, according to Diio by Cirium schedules.

JetBlue faces what Lusso described as “changing competitive dynamics” in Boston. Delta Air Lines upgraded the city to a hub in June and airline is now marketing its aim to be the city's "number one global carrier." In keeping with its global ambitions, the SkyTeam Alliance member will add flights to London Gatwick (LGW) and Rome (FCO) from Boston next year.

Related: Can Delta and JetBlue Make Boston the Next Dual-Hub City?

"Boston is actually very well positioned geographically to be a connecting point for US passengers going transatlantic. As we're getting to kind of our maximum capacity at [New York] JFK, using Boston as a secondary transatlantic gateway makes a lot of sense," Delta managing director of domestic network planning Amy Martin said in June.

JetBlue is not backing down from the fight. The airline's president Joanna Geraghty said in July that JetBlue was "committed to winning Boston," citing the added frequencies to cities like New York and Washington, as well as plans to begin flights to London in 2021.

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Featured image by Mark Greenberg

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  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.