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Embrace the future: Why I won't miss inflight beverage cart service

Aug. 29, 2021
5 min read
Flight attendant serving drinks from airplane bar cart
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I love a good inflight drink. There's nothing better than settling into a business-class seat after a long work-day and jetting into the night with a frosty beer or gin and tonic. It's the classic start to vacation for me and many other travelers — some of whom are up in arms about British Airways' decision to axe the beverage cart on select flights.

That's right: British Airways will eliminate beverage carts on its short-haul flights. Instead, passengers will need to preorder their favorite drink online or use a mobile app for in-plane ordering. According to Daily Mail, some BA flyers are calling it a service reduction. BA responded saying it will help the airline cut down on food waste and aircraft weight.

While I never advocate for a reduction in airline service, I think BA is in the right here. It's time for beverage carts to go the way of the in-flight phone, but not to help the airline. Instead, it's in the passenger's best interest for the airline to embrace a contactless future with remote ordering. Here's why.

It frees up the center aisle

Flight attendant walking down flight aisle
Keeping the aisle open is safer and more convenient for everyone. (Photo by Sopotnicki / Shutterstock.com)

We've all been there. Shortly after takeoff, the coffee you had at the lounge catches up with you. You need a bathroom — stat — but manage to hold off until you reach cruising altitude. The seatbelt sign is turned off, you ask your neighbor to move and make your way down the aisle. Only one problem: drink service. The single-aisle A319 that's whisking you from London to Paris is already small enough, and the beverage cart in front of you isn't turning around any time soon as it makes its way to the front of the plane.

I've been in this situation a handful of times during my years of travel experience, but it doesn't have to be this way. By removing the beverage cart and replacing it with a mobile app, we wouldn't need a cart running up and down the aisle and blocking access to the bathroom. Instead, a flight attendant can simply bring drinks to each row and skip the rows who don't want a drink.

Further, beverage carts and turbulence don't mix. Moving to a digital solution would keep passengers out of harm's way if a plane unexpectedly hits rough air, sending drinks (and possibly the cart) airborne. Keeping this massive hunk of metal out of the aisle is good in more ways than one.

It's that simple to fix a major pain point — one that many of us will appreciate at some point in the future.

Related: The best signature beverages in first and business class

No more sleeping through drink service

Swiss Beer and Kindle on Table
No more missing your favorite inflight beverage if you doze off after takeoff. (Photo by Andrew Kunesh/The Points Guy)

Other times, you get on the plane after a long day and fall asleep mid-way through take-off. You wake up an hour-and-a-half later craving a cup of tea, only to have missed the beverage cart 20 minutes ago. Now, you have to wait for the flight attendant to finish making their rounds, walk to the back of the plane and ask for it.

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This wouldn't be an issue if all orders were digital. Preordered drinks would simply be left on the snoozing traveler's tray table. Or, the traveler could order said drink once they're in the sky. This is a much less frustrating experience than sleeping through the food and beverage service.

Related: Inflight service is back — here’s what food and drinks you can expect on your next flight

A faster, safer ordering process

Virgin America did seatback ordering right. (Photo by The Points Guy)

One thing I liked most about now-defunct Virgin America was the ability to order food and drink from the seatback screen. It made the process of ordering food and drink feel so much more seamless. Sure, there are aspects of the "human touch" that are lost, but it's much easier and less confusing to order from a touchscreen.

Plus, this just makes sense in the coronavirus era. Fewer people talking and moving about the cabin is good for all of us. Using your personal device to order and pay for a drink is far safer than speaking to a flight attendant, handing him or her your credit card and then signing on a shared iPad.

In a similar vein, since flight attendants aren't serving each and every row, they can spend more time on other tasks. I think that this will ultimately lead to faster and more prompt service across the board, as those who want a beverage will get them faster.

Related: Buzzworthy: 9 great spots to grab a drink in the airport

Bottom line

We're headed toward a beverage cart-free world, and I'm all for it. I love a good inflight drink, but look forward to the day I can order it on my iPhone instead of waiting for someone to come around with a cart. It will make the experience faster and safer, all while clearing out the center aisle for runs to the bathroom.

Feature photo by Sorbis / Shutterstock.com

Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

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  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.