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Hyatt offers 10,000 points to guests who cancel nonrefundable rates

March 09, 2020
4 min read
Hyatt offers 10,000 points to guests who cancel nonrefundable rates
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The World of Hyatt loyalty program is making a goodwill gesture to travelers skittish about the COVID-19 virus (coronavirus).

Any guest who booked a nonrefundable, prepaid rate on or before March 8 will get 10,000 World of Hyatt points if they choose to cancel their trip. The offer is good for travel through the end of June and only for bookings made directly through Hyatt.

“The idea is that there is new news that many folks might not have taken into consideration when booking this type of nonrefundable rate,” Amy Weinberg, Senior Vice President of the loyalty program told TPG in a phone interview Monday afternoon.

However, Hyatt will not refund guests for these bookings. Like other big hotel chains, Hyatt doesn't actually own most of its 900+ global properties. As of Dec. 31, only 38 hotels out of 924 global Hyatt properties are owned by Hyatt. So Hyatt needs to balance keeping its guests and owners happy.

The 10,000-point bonus is the same, regardless of the the length or cost of a stay, Weinberg told TPG. But if somebody has multiple nonrefundable stays booked, they could get a bonus for each of those stays.

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If you booked a nonrefundable stay at brands like Hyatt Regency, you could be eligible for 10,000 Hyatt points if you need to cancel. (Photo by Clint Henderson/The Points Guy.)

According to TPG's most recent valuations, 10,000 Hyatt points are worth about $170. With 10,000 Hyatt points, you can currently book two Category 1 (5,000 points) nights or one Category 2 (8,000 points) night, although keep in mind Hyatt is introducing peak and off-peak pricing starting March 22.

Related: Maximizing redemptions with World of Hyatt

This promotion is open to any guest, whether or not they are World of Hyatt members. Nonmembers can join when requesting the points. Cancellations — and the request for the points – must be made 48 hours in advance of a stay; Explorist and Globalist elite members can cancel within 24 hours. To make a cancellation and receive the points, you can call Hyatt at 800-323-7249 or email worldofhyatt@hyatt.com.

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In order to qualify for the points, you must have booked your advance purchase, nonrefundable rate directly with Hyatt. Reservations made through a third-party site or OTA aren't eligible.

This is separate from Hyatt's prior announcement to waive cancellation fees for stays through March 31, 2020 for:

  • Guests residing in Greater China, South Korea, Japan and Italy with reservations at Hyatt hotels globally.
  • Guests with reservations at Hyatt hotels in Greater China, South Korea, Japan and Italy.

World of Hyatt previously announced that it would be extending elite statuses and benefits for all those in the Asia-Pacific region. Those whose status would have originally expired in 2020 will now see an extension to 2021, and those whose status would have expired in 2021 will have until 2022. This goes for both elite status and benefits associated with the status, such as Suite Upgrade Awards.

Be sure to check out TPG's coronavirus page for the most current updates for travelers.

Featured image by Hyatt Regency Maui (Photo by Clint Henderson/The Points Guy)

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TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
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Rewards

2 - 10X points
10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
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Intro offer

75,000 bonus miles
Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

Annual Fee

$395

Recommended Credit

740-850
Excellent
Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,400+ lounges, including Capital One Lounges and our Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023
Best card for premium perks while traveling
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
2X2 Miles per dollar on every purchase, every day
  • Intro Offer
    Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

    75,000 bonus miles
  • Annual Fee

    $395
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    740-850
    Excellent

Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,400+ lounges, including Capital One Lounges and our Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023