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Hilton hotels will now only offer housekeeping by request

July 06, 2021
4 min read
Hilton hotels will now only offer housekeeping by request
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"Hello, housekeeping!"

That familiar greeting following a knock on the door is familiar to most travelers. But that will no longer be the case at Hilton Hotels and Resorts. The company announced that moving forward, it will no longer offer daily housekeeping at its hotels. The news was first reported by One Mile At A Time. Guests who want their rooms cleaned can do so by calling the front desk.

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(Photo by Benji Stawski/The Points Guy)

On-demand housekeeping became a staple of hotel stays during the pandemic as contactless experiences became mandatory. Hilton is the first major chain to make the change permanent, as it detailed in its press release announcing changes to the CleanStay program.

Related: Hilton teams up with Lysol and Mayo Clinic to promise clean hotels

Hilton says, "For your comfort, we want your stay to be as undisturbed as possible. Guests are invited to tailor their housekeeping services to their comfort level. To schedule, simply call the front desk."

A Hilton spokesperson told TPG, "We discovered that guests enjoy the flexibility of on-demand housekeeping services and have now implemented a flexible approach as part of the evolution of Hilton CleanStay."

As more people resume traveling, the hotel chain is emphasizing its commitment to making sure its properties are safe and sanitized. Hilton has partnered with Reckitt, the maker of products such as Lysol & Dettol, to continue meeting rigorous safety standards.

Of course, all Hilton guest rooms will be thoroughly cleaned and disinfected between guest stays. However, it will no longer place "cleaned and sealed" stickers on the doors of hotel room after the room has been cleaned.

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(Photo by Benji Stawski/The Points Guy)

We should point out the elimination of daily housekeeping only applies to Hilton's non-luxury brands. Waldorf-Astoria, LXR and Conrad properties will still offer daily housekeeping for guests, as will Hilton resorts in Asia Pacific.

Related: A look at how Hilton is cleaning

The decision to stop offering daily housekeeping is something that may not bother many hotel guests, some who may prefer not to have their mornings interrupted by the cleaning crew. But this will likely have a negative impact on hotel workers. Eliminating regular housekeeping will almost certainly lead to staff cutbacks. And there are of course questions about how long it may take for housekeeping to get to your room after you make the request. It will be interesting to see how the new policy will impact Hilton properties, and how the company reacts to feedback from customers.

(Photo by Benji Stawski/The Points Guy)

Related: Choosing the best Hilton credit card for you

Hilton also told TPG the changes would be tailored to different areas of the world and different brands:

"Understanding that regions around the world are in various stages of recovery, we expect some elements to vary by region as it makes sense to do so. Properties in Europe, Middle East and Africa are still operating housekeeping as requested and properties in the Asia-Pacific region are still providing daily housekeeping. In the U.S., daily housekeeping is available upon request by contacting the front desk. On the fifth day of an extended stay, the guest room will automatically receive a full cleaning."
Featured image by Getty Images
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
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10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
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Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023