Some Hilton Honors Members Seeing Accounts Drained from Fraudulent Amazon Purchases

Apr 27, 2019

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LoyaltyLobby is reporting that some Hilton Honors members with accounts linked to Amazon have had their Honors accounts drained of points via Amazon purchases. Hilton added the option for members to use their points to shop on Amazon back in 2017. However, TPG doesn’t recommend redeeming points on Amazon if you want the maximum value for your hard-earned points, but it is an option.

We reached out to Amazon for comment, but Amazon referred us to Hilton’s FAQ page about the Honors and Amazon program.

A spokesperson for Hilton said, “Hilton Honors has the appropriate security and fraud protection measures in place, and we count on our partners to do the same. If one of our members notices suspicious activity on their account, we encourage them to contact us immediately …” Fraudulent activity can be reported by calling 1-800-548-8690 or online.

“Our team’s normal approach is to investigate a customer report, then reset or recreate that account. In a situation where an individual is missing points, they will be made whole,” the Hilton spokesperson said. The good news is that if there is suspicious activity on the account, Hilton is ready to replace the points.

Hilton told us it doesn’t share members’ account information publicly, and, therefore, is unable to say how many of the more than 85 million Honors accounts may have been affected. The spokesperson reiterated to TPG that anyone who suspects fraudulent activity on their account should contact Hilton immediately to resolve the problem.

Be sure to safeguard all of your accounts with strong passwords that you change on a regular basis to ensure you keep your account as secure as possible.

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Featured Photo by Leon Neal/Getty Images

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