Skip to content

This traveler flew back to Europe when the airline couldn't find his bags

July 23, 2022
8 min read
Suitcases uncollected at Heathrow's Terminal
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

It had been weeks since Cameron Hopkins and his girlfriend had arrived back home in the U.S. after their June excursion to Europe — and there was still no sign their lost bags would ever show up.

Infuriatingly, Hopkins could see their exact location with the help of the Apple AirTags he had placed on the suitcases. However, the bags still were sitting, unmoved, somewhere at the Dusseldorf Airport (DUS) in Germany.

“It’s having an itch you can’t scratch,” he said. “It’s madness.”

The luggage held items rich in sentimental value from his family’s trip through Athens; the Greek islands; Venice, Italy; and Poland. And finally, Hopkins had enough.

He was going back.

On July 3, he boarded a flight back to Europe to kick off what would be a 96-hour journey that would include canceled planes, trains and rifling through rooms full of smelly luggage.

For more TPG news delivered each morning to your inbox, sign up for our daily newsletter.

Cameron Hopkins (bottom left) and family members at dinner during their trip through Europe. (Photo courtesy of Cameron Hopkins)

A memorable trip that was anything but smooth

Throughout their trip, Hopkins said snafus were a recurring theme for him and his family.

“Memories were made,” he said — but with plenty of hiccups along the way.

Sign up for our daily newsletter

The baggage fiasco began, Hopkins said, when Lufthansa canceled their flight from Venice to Poland. Needing to make it to a family gathering, he paid $900 to re-book them all aboard European low-cost carrier Eurowings.

The trip involved a stop — but no plane change — in Dusseldorf. Despite that, it appears — no, it’s quite clear, actually — that the family’s bags were removed from the plane in Dusseldorf, which Hopkins and some of his fellow travelers realized after arriving in Krakow.

“We get there, and half the people on the plane get their luggage — and half don’t,” he said.

As he filed a claim, Hopkins showed baggage officials his Apple AirTag app which, via Bluetooth tracking of the devices he had placed in each suitcase, indicated the luggage was still in Dusseldorf.

Like another TPG reader found during his travels to Europe this summer, though, locating the bags and getting your hands on them are two entirely different things.

Related: What to do when an airline loses your luggage

Crafting a plan

The family had to purchase clothes and other essential items to get through the rest of their trip.

As we already know, there was no solution during their time in Europe. Hopkins said calls to airline customer service delivered no bags or satisfaction.

“It’s pretty much just screaming into the abyss,” he said.

It was more of the same even after arriving back home in the U.S.

“It just weighs on you,” he said.

Continuing to see his bags sitting in the Dusseldorf Airport via his AirTags, Hopkins said he finally decided, “Let’s do this.”

Five days after arriving at his home airport, Las Vegas Harry Reid International (LAS), Hopkins hopped back on a Condor flight headed to Dusseldorf via Frankfurt. Of course, it wouldn’t be summer 2022 travel without disruption: The second leg of the trip got canceled.

“Fine,” he thought. He bought a ticket on the Deutsche Bahn and rode to Dusseldorf by rail.

At the airport in Dusseldorf, attendants directed him to remote rooms – some located in the airport’s parking structure – where he had to sift through seemingly endless collections of luggage.

“Baggage smells horrible,” he informed me.

Finally, one by one, he tracked down the family’s four suitcases. Of course, you can’t carry four bags onto the plane home, though.

So, of course, a few of the bags got lost again as he flew back to Poland to drop some of the bags off with his girlfriend’s parents, who live in Europe. Fortunately, this time the luggage made it onto a subsequent flight, and Hopkins’ own trip home to the U.S. was otherwise “uneventful.”

Thanks to his whirlwind second trip to Europe, everyone in the family finally got their suitcases — making them some of the lucky ones.

Related: How to use Apple AirTags to track your bags

Others still haven’t received bags

It’s not the clothes that matter, said Matt Rigney, another person with a lost luggage saga. It’s that the one bag lost contained all his kids’ souvenirs from their once-in-a-lifetime trip through Europe.

They flew home to Huntsville, Alabama, on a combination of Star Alliance partners SAS and United Airlines from Stockholm via Amsterdam and Washington's Dulles International Airport (IAD). Rigney said it became clear a bag was missing as they cleared customs during their connection in the U.S.

Related: SAS files for bankruptcy protection

“The fourth [bag] was nowhere to be found,” he said.

Matt Rigney and his family in Switzerland during their June trip. (Photo courtesy of Matt Rigney)

Speaking with United Airlines officials, Rigney said, it now appears SAS only routed the bags to Amsterdam – which is where he believes the suitcase remains. United told him it has contacted SAS to have the bags routed to Alabama, but after weeks there are still no signs of progress.

“Getting in touch with SAS right now is not particularly easy,” he said. “I’m only willing to hold for so long on an international call to Amsterdam.”

Resigned to the fact the bag — and with it, his children’s carefully-selected keepsakes from their time three-week adventure through Switzerland, Italy and Stockholm — likely won’t make it home via the airlines, Rigney has just one strategy left at this point.

“I’ll be back in Europe for work in November,” he joked. “Maybe [the bag] will still be sitting in the airport then.”

Suitcases at London's Heathrow Airport. (Photo by Paul Ellis/AFP/Getty Images)

Ongoing problems facing travelers

Hopkins and Rigney are far from the only travelers affected by luggage issues in Europe this summer.

Scenes of bags piled up in mountain-like assortments and suitcases as far as the eye can see in baggage claim areas have been commonplace this summer amid airline and airport staffing shortages, a problem likely compounded by mass flight disruptions.

The situation got so dire that Delta Air Lines actually used an otherwise empty jet in recent weeks to fly 1,000 bags from London's Heathrow Airport (LHR) back to the U.S.

As you plan your travel this summer to anywhere, but Europe in particular, you might want to consider whether you can get by without checking a bag.

If you do check a bag, carefully plan what you put in your checked bag versus your carry-on in the event you and your checked bag get separated. TPG Reporter Melissa Klurman recently ran through some ways you’ll want to prepare if you do check a bag.

On the rare occasion I check a bag, I’ll religiously check the airline’s app, which – when properly functioning – identifies when a bag is checked in, placed on a plane and removed. This gives you snapshot-type updates along the journey (but not real-time tracking).

Baggage lined up through a portion of the terminal at the airport in Hamburg, Germany. (Photo by Jonas Walzberg/picture alliance/Getty Images)

As Hopkins saw, Apple AirTags and similar electronic devices that leverage Bluetooth technology to share an item’s location are greatly helpful in locating your bag. It won’t bring your bag back to you, but it can help you pinpoint its location as you figure out how to try and retrieve it.

You also might consider a travel credit card that offers protection for lost baggage and unexpected costs like a hotel stay when your flight gets canceled. Just be sure to book your trip with the card since, as one TPG reader learned the hard way, many cards only offer protection on trips you purchase with it.

A trip easily worth the memories

Home in the Southwest after his second round trip to Europe, Hopkins estimates the cost for his trouble came in at close to $3,000, not including billable hours missed from work during his journey to retrieve the lost luggage.

He’s steadfast in his feeling he made the right decision to crisscross the Atlantic a second time, though: He’s certain the bags would not be back in his possession otherwise.

“You’re taking power back,” he said. “At least you’re doing something.

While so many travelers have faced inconveniences this summer during their trips, the problems come on the heels of two-plus years where such trips were hardly possible.

For that reason, Rigney has no regrets about taking his family to Europe this summer for what was an excursion years in the making.

“Losing the bag has been an unpleasant experience, but my kids still got a trip of a lifetime,” he said. “I think the memories outlast the souvenirs.”

Featured photo by Paul Ellis/AFP/Getty Images.

Featured image by AFP via Getty Images
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Top offers from our partners

How we chose these cards

Our points-obsessed staff uses a plethora of credit cards on a daily basis. If anyone on our team wouldn’t recommend it to a friend or a family member, we wouldn’t recommend it on The Points Guy either. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners.
See all best card offers

TPG featured card

Best card for premium perks while traveling
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards

2 - 10X points
10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
2X2 Miles per dollar on every purchase, every day

Intro offer

75,000 bonus miles
Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

Annual Fee

$395

Recommended Credit

740-850
Excellent
Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023
Best card for premium perks while traveling
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
2X2 Miles per dollar on every purchase, every day
  • Intro Offer
    Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

    75,000 bonus miles
  • Annual Fee

    $395
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    740-850
    Excellent

Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023