Disney discusses future of masks in the parks, upcoming attractions in earnings call
If you were hoping for a specific opening date for the Ratatouille attraction at Epcot; a reopening date for Disneyland; or a peek at the new construction timelines for Tron, the Star Wars-themed hotel or Guardians of the Galaxy: Cosmic Rewind ride, then yesterday's Disney earnings call was probably a disappointment.
Disney's CEO Bob Chapek and the top brass at Disney did, however, shed light on both current park operations as well as future planning. And what they didn't say may have been as enlightening as what they did.
Here are four things we just learned about Disney Parks and operations.
Distancing and masks for 2021, but probably not in 2022
If you're hoping for a mask exemption at Disney World as soon as you're fully vaccinated in 2021, that's not likely. But, if you'd rather have a day in the parks without a face mask on, you may have better luck next year.
"We have no doubt that when we [reopen in] parks that were closed or increase the capacity, that we'll have some level of social distancing and mask-wearing for the remainder of this year," said Chapek. "That's our expectation."
But he said if Dr. Anthony Fauci — the nation's foremost infectious disease expert — is correct in his hope that there will be a vaccine for everyone who wants one by April, that could influence things. "If that happens," Chapek said, "that is a game changer. And that could accelerate our expectations and give people the confidence that they need to come back to the parks."
Looking further ahead, Chapek expects 2022 to look very different at Disney World after the country hits the threshold for herd immunity. But not all the changes are permanent. "... Do we also believe that we'll be in the same state of 6-foot social distancing and mask-wearing in [2022]? Absolutely not."
Disney World is holding at 35% capacity -- for now
Disney repeatedly expressed on the earnings call that demand for Disney World outpaces supply.
However, the park is holding at 35% capacity to facilitate physical distancing for now. But, if you're considering a near-term visit and hoping for a mostly empty park, keep in mind that isn't 35% of the old normal, but rather 35% of the ultimate maxed-out capacity that was only hit a few days per year.
Having visited Disney World on reopening day in July and then again in October, there's no question that the October visit was significantly more crowded with many rides posting wait times of an hour or more. While that jump the park made from 25% to 35% capacity may sound relatively minimal, that actually represents up to a 40% increase in guests.
Disney said the average daily attendance in their last quarter was up significantly from their previous quarter before that, in large part due to that increased capacity.
Still, if you can go right now before the spring break crowd hits in March, you'll probably have a less busy park experience.
"In terms of the outlook for the parks for the rest of the year and the capacity, it's really going to be determined by the rate of vaccination of the public," Chapek said. "That, to us, seems like the biggest lever that we can have in order to either take the parks that are currently under limited capacity and increase it, or open up parks that are currently closed."
Dates for coming attractions
Disney was light on timeline announcements for the many under-construction (or already completed) new attractions, but did state that the new Avenger's Campus was scheduled to open at Disneyland "later this year."
The one other date given was for Disneyland's version of the Mickey and Minnie Runaway Railway attraction that opened at Disney World in March 2020. It's said to be making its debut in 2023.
Brief mentions were made to the Ratatouille and Guardians of the Galaxy: Cosmic Rewind attractions at Epcot, along with the upcoming nighttime show, Harmonious, also at Epcot. But Tron was, conspicuously, never mentioned in the one-hour call.
Given the slowdown of spending at Disney and Tron's lack of mention during the earnings call, I'd now firmly bet against that attraction opening in 2021 as originally planned.
On the flip side, Chapek gave a special callout to, "progress that's been made on the new Star Wars Galactic Star Cruiser hotel at Walt Disney World." That boutique experience still has a likely shot at opening later this year.
Related: Disney World projects most likely to get canceled
Disneyland not expected to reopen in the next few months
While there was good news in terms of ample demand for Disney World, things aren't nearly as rosy for Disneyland.
The original Disney theme park, Disneyland in Anaheim, California, is the only one of the company's parks that has yet to reopen at all. Some of the international Disney parks have opened and closed again at times over the year, but the gates of Disneyland have remained consistently locked since mid-March of 2020 (other than for limited dining and shopping experiences).
Disney does not currently expect Disneyland to reopen for the entirety of its second quarter (which runs through March 2021). It also doesn't expect Disneyland Paris to reopen in that time frame, but does have hope for reopening Hong Kong Disneyland in the coming months.
Bottom line
Disney World in Florida has been successfully reopened for more than six months and overall demand is reportedly robust. The next big change for Disney World capacity or operations will likely follow wide-scale success with a vaccine rollout.
We don't know yet if or when FastPass+ will return, but the Park Pass reservation system is likely to stick around, perhaps even after masks are retired. And, while work on certain attractions is still moving along, it's clear that others have been deprioritized.
At least for now, however, guests still seem happy with what's available. Disney World has found a way to thread the needle of making money while maintaining adjusted operations and capping capacity at a lower number of guests than usual.
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| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
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There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.