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Delta's promise of onboard sanitizing stations isn't as simple as it sounds

Aug. 28, 2020
5 min read
Delta Airlines Highlights Its Covid Safety Measures At National Airport
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If there's one U.S. carrier that's working to become synonymous with "clean" and "safe," it's Delta Air Lines.

Since the outset of the pandemic, Delta has adjusted the end-to-end travel journey to promote wellbeing and minimize the risk of exposure to the coronavirus. The carrier is committed to blocking middle seats, cleaning and fogging planes at each turn and modifying inflight service — all in an effort to reassure passengers that it's safe to fly.

The carrier's latest move is a first for U.S. airlines. Beginning on Aug. 28, hand sanitizer stations will be installed near boarding doors and lavatories on every Delta aircraft. On the surface, this sounds like a great initiative, but let's look closer.

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The basics of Delta's clean lavatory promise

Perhaps one of the dirtiest places on an aircraft is the lavatory. After all, it's a small, shared space. Researchers recently found a case of asymptomatic coronavirus transmission that was traced to an aircraft lavatory.

That's why Delta's looking to innovate in lavatory cleanliness.

Installing hand sanitizer stations outside the lavatory is a welcome development. Washing your hands in a plane's restroom can be quite claustrophobic (especially on an American Airlines' Boeing 737), so another sanitization option is great.

(Photo courtesy of Delta)

However, not every Delta lavatory will feature a sanitizing station. There will be up to five stations per aircraft, broken down as follows:

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Delta's flagship Airbus A350 has eight lavatories, so nearly 40% of the plane's bathrooms won't have sanitizer directly outside of it. There are "banks" of lavatories on the A350 (and most other jets), but note that a good chunk of bathrooms won't have a dedicated sanitizing station.

These stations were designed in-house by Delta Flight Products. As with most things installed in aircraft, the FAA needs to approve the modification. Fortunately, Delta has already received final FAA approval to begin the installations.

In addition to onboard sanitizing stations, Delta fogs and disinfects lavatories before every flight. Additionally, flight attendants are asked to wipe down high touch surfaces throughout the flight.

Related: Everything you (never) wanted to know about airplane toilets

You might not see hand sanitizer for a while

Don't expect to see hand sanitizing stations on every Delta jet just yet. For one, you aren't going to see them on the airline's roughly 400 regional jets. Today's news only includes mainline Delta aircraft. Hopefully, the carrier will quickly expand to cover regional jets, too.

Delta flight attendant distributing sanitizer (Photo courtesy of Delta)

But even the mainline fleet isn't going to be outfitted immediately. Though the installation process begins today on the Boeing 757-200, the rollout will hopefully be complete by early 2021 — nearly a year into the pandemic.

Related: Why airlines work with regional carriers

But this initiative is here to stay

Because the rollout is expected to take roughly six months, I can't imagine Delta quickly removing the hand sanitizer stations once there's an effective therapy or vaccine for the coronavirus.

As such, expect the stations to be around for the foreseeable future. Since the outset of the pandemic, we've been focused on how travel is going to change post-virus. Well, you're looking at exhibit A.

Of course, it's possible other airlines decide to follow Delta's lead. Adding more sanitizing stations is a win-win for airlines and passengers, so perhaps this will really be the way of the future.

Related: Delta’s strategy of blocking the middle seat isn’t as simple as it seems

Delta reinforces that the safest airline to fly is... Delta

As part of the news, Delta also took the opportunity to remind people of all the other things they’re doing to keep lavatories clean. Since June, flight attendants have been asked to regularly check the restrooms, and wipe down surfaces every half hour, if possible.

Among other initiatives, Delta also highlighted that some of its jets feature hands-free flushing and sink dispensers.

Delta A330-900neo lavatory (Photo by Darren Murph/The Points Guy)

Bill Lentsch, Delta's chief customer experience officer said it best. “[We're] mak[ing] sure customers feel safe and comfortable when they travel with Delta” [emphasis added].

Throughout the pandemic, Delta's story has been laser-focused on convincing you it’s safe to fly… with Delta. Between the blocked seats and enhanced cleaning procedures, Delta wants you to know that no other U.S. airline cares more about your health.

Installing hand sanitizing stations is just the latest chapter in Delta's pandemic story.

Featured image by Getty Images

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There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

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  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
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  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
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  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.