Delta’s strategy of blocking the middle seat isn’t as simple as it seems

Jul 3, 2020

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

When you decide that you’re going to fly again, you’ll find that airlines have adapted all parts of the passenger experience to promote social distancing and create a safe environment.

All major U.S. carriers require you to wear masks, and most have adapted the boarding process to maximize space between passengers. But there’s one practice that’s at the center of my attention. And that’s middle-seat blocking.

Some airlines like American and United, along with most of the ultra-low cost carriers, aren’t meaningfully capping the capacity of their flights. There’s a good chance you’ll sit next to a stranger on those airlines. Others, like Delta, JetBlue and Southwest, have imposed capacity caps to give you some more space on board.

For Delta, blocking the middle seat is likely more than just about keeping you safe. Read on for why.

For more travel tips and news, sign up for our daily newsletter.

In This Post

The case for blocking the middle seat

The science is pretty clear. The more space you have from your neighbor, the better.

Intuitively, this makes sense. The fewer interactions you have with other people means that there’s less chance of contracting the coronavirus.

One might argue, like the CEO of United did, that blocking the middle seat puts you about 20 inches or so from your neighbor. Which is much less than the six-foot guideline from the CDC. Nonetheless, even if it’s not six feet between you and your neighbor, it’s certainly better than nothing

Plus, if you’re flying, you’re naturally going to be comfortable with a little more risk. But if you’re looking for the “safest” way to fly, you’ll likely choose a carrier that’s guaranteeing that the middle seat will remain empty.

Delta Boeing 767 (Photo by Zach Griff/The Points Guy)

Related: Which US airlines are blocking middle seats and requiring masks?

Delta’s strategy is about convincing you it’s safe to fly… with Delta

Delta continues to cap capacity on all its flights in all cabins.

Through Sept. 30, the Atlanta-based carrier is capping seating at 50% in First Class and Delta One cabins with one aisle; 60% in Main Cabin, Delta Comfort+, and Delta Premium Select; and 75% in Delta One cabins with two aisles.

This keeps the middle seat empty for those in coach. It also means that people will be spread out even in the premium cabins.

Delta’s two chief competitors, American and United, aren’t going to such lengths. As of July 1, American once again began selling planes to 100% capacity (while providing some empty seats around flight attendant jump seats). United never stopped selling planes to capacity during the pandemic.

Delta’s message is that the safest way to fly commercially is with Delta. In an internal company memo viewed by TPG, Delta’s CEO Ed Bastian wrote that “medical experts we’ve worked with advise that keeping middle seats blocked and limiting capacity makes a real difference in keeping travelers and our people safe on board.”

Delta’s trying to ingrain the message that among our competition “we are the airline looking after your health.”

Related: We got an inside look at how Delta is cleaning planes between every flight

Blocking middle seats is an unprofitable strategy

Consistently blocking middle seats is great for building brand loyalty and differentiation in the industry during the pandemic. Indeed, Delta is winning the public opinion.

But it comes at a steep cost that’s explained with simple economics. As Delta cuts the supply of available seats, the price is bound to rise, assuming no changes in demand.

In fact, I’m already seeing Delta fares significantly higher than competitors who don’t cap capacity. Take for example a last-minute booking from Fort Lauderdale to New York’s LaGuardia Airport. Delta’s fares are a whopping 10 times higher than Spirit’s.

Screenshot from Google Flights

Similar patterns are showing in other markets too. In the below example, Delta (and JetBlue) fares are much higher than Spirit’s offering from Boston to Atlanta.

Screenshot courtesy of Google Flights

Of course, these are limited examples that might be no different from fares in Feb. 2020. But the general concept still applies: Delta needs to command a revenue premium to offset the fact that the middle seat is blocked.

This premium could survive the duration of the pandemic, but once there is a vaccine on the market and demand returns to pre-coronavirus levels, all bets are off. (Then, Delta could once again try commanding a revenue premium for offering an above-average passenger experience with a well-oiled operation.)

Related: Blocked middle seats may stick around for a bit, but not forever

But Delta’s betting customer sentiment will last post-vaccine

Though it’s likely unprofitable to block middle seats, Delta is betting that it will be remembered as the airline that maximized onboard safety during the pandemic.

Once the industry resets post-pandemic, it’s hoping that these moves will buy long-term loyalty.

After all, blocking middle seats is definitely safer than sitting next to someone. But once you’ve decided to fly, is there that much of a difference between flying with a neighbor, when you’re both wearing masks, cleaning your seats and breathing in air that went through a HEPA filter?

Delta Airbus A220 (Photo by Darren Murph/The Points Guy)

Even if the difference isn’t nearly as big as we might think, Delta’s hope is that it’ll be known as the airline that cares about you and your safety above all else.

Related: The hidden costs of saying goodbye to the middle seat

Bottom line

There’s more nuance to Delta’s middle-seat-blocking policy than meets the eye. On paper and according to science, the more distance you have from your neighbor, the better.

That’s why Delta is capping the capacity of all its flights through the summer. And Delta is winning the public (and press) opinion as the carrier that’s doing the most to keep you safe.

But as we’ve outlined, this strategy isn’t profitable as a long-term solution. Aside from assuaging passengers’ fears in the near-term, Delta’s hope, in my opinion, is that you’ll remember them as the carrier that maximized your safety during a global pandemic.

Featured photo by Alberto Riva/The Points Guy

Delta SkyMiles® Platinum American Express Card

Earn 90,000 bonus miles after you spend $3,000 in purchases on your new Card in your first 3 months. Offer ends 8/3/2022.

With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.

Apply Now
More Things to Know
  • Limited Time Offer: Earn 90,000 bonus miles after you spend $3,000 in purchases on your new Card in your first 3 months. Offer ends 8/3/2022.
  • Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs up to two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
  • Earn 3X Miles on Delta purchases and purchases made directly with hotels.
  • Earn 2X Miles at restaurants worldwide including takeout and delivery in the U.S., and at U.S. supermarkets.
  • Earn 1X Miles on all other eligible purchases.
  • Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. Payment of the government imposed taxes and fees of no more than $80 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
  • Enjoy your first checked bag free on Delta flights.
  • Fee Credit for Global Entry or TSA PreCheck® after you apply through any Authorized Enrollment Provider. If approved for Global Entry, at no additional charge, you will receive access to TSA PreCheck.
  • Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
  • No Foreign Transaction Fees.
  • $250 Annual Fee.
  • Terms Apply.
  • See Rates & Fees
Regular APR
17.24%-26.24% Variable
Annual Fee
Balance Transfer Fee
Recommended Credit
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.