When it comes to housekeeping, cruise ships blow hotels out of the water right now
Do you miss the good old days of travel -- you know, back in 2019 -- when you didn't have to make a special request just to get the most basic housekeeping service at a hotel?
Well, maybe it's time you consider a cruise.
As I've seen firsthand in recent weeks as I've sailed on some of the first cruise ships to restart operations in North America since the start of the COVID-19 pandemic, the over-the-top service culture that has long been a hallmark of the cruise industry is alive and well, particularly when it comes to housekeeping standards.
Even as a growing number of hotels and resorts cut back sharply on housekeeping services (some are no longer offering daily room cleaning at all; others only offer it every few days), cruise lines are starting back up with a commitment to continue to provide not just daily housekeeping service but twice-daily housekeeping service.
The latter has been a long tradition in the cruise world not just on luxury vessels but ships at all price points.
Not only have I received twice-a-day room cleaning service on all three cruise ships on which I've sailed in recent weeks (two operated by Royal Caribbean, one by Celebrity Cruises), I've also had a knock on the door within hours of boarding all three vessels from the persons assigned to clean my room just to introduce themselves and make sure everything was up to snuff -- another hallmark of cruising at nearly all price points.
These room attendants also all announced they were there should I have any special requests. This above-and-beyond service promise included offers to take my laundry out for cleaning if I needed it (and, on a recent voyage where I ran out of clean shirts, I did), and bring me buckets of ice, should the desire arise.
When's the last time you experienced that sort of personal service from a room attendant at a hotel, even before the pandemic?
The end of daily housekeeping service at many hotels over the past year and a half has been a well-documented trend, with hotel chains such as Hilton and Marriott saying they've done it to keep us safer during the coronavirus crisis.
As Hilton Hotels and Resorts recently put it in a statement, the end to daily room cleaning at many of the company's brands is "for your comfort."
The storyline here is that bringing a halt to staff vacuuming up the cookie crumbs your kids leave on your hotel room floor, making your bed and replacing your wet towels on a daily basis is just the right thing to do to protect us all from the spread of COVID-19.
Of course, the cynic in me notes that it also saves hotel companies a lot of money as they cut down on cleaning staff -- savings that, as far as I can tell, haven't been passed on to me in the form of a reduction in hotel room rates or resort fees.
And it's no longer looking like it'll be a temporary change, at least at some hotel chains. Hilton in July became the first major hotel company to say it was making its cutbacks to daily room servicing permanent. Hotel guests at many of the company's chains will no longer receive daily room cleaning automatically, though they can request it.
Cruise lines, by contrast, are continuing with full-service housekeeping.
On a recent sailing of Royal Caribbean's Serenade of the Seas out of Seattle, for example, my room steward, Dewa, was an omnipresence in and around my room, keeping the cluster of cabins for which he was responsible in the immediate area in a constant state of pristine-ness.
Dewa typically would do a full cleaning of my room while I was out at breakfast each morning -- after cheerfully greeting me as I emerged into the hallway. Then he would return in the evening for a second full round of cleaning.
We're not talking just a turndown service here. The second service was a complete put-the-room-back-in-its-perfect-state sort of operation.
Plus, as is cruise ship tradition, Dewa on most nights would leave me a little surprise in the form of a cleverly crafted towel animal.
The over-the-top room-cleaning culture of cruise ships always has struck me as a bit overkill. Do I really need my room cleaned every 12 hours? But I've experienced the opposite extreme a few times already at hotels as I've started to travel again, staying at places with limited to no housekeeping services, and I have to say the cruise line experience right now is a lot more enticing.
In the great Battle Between Land and Sea Vacations, the sea side right now clearly has the advantage -- at least when it comes to the cleanliness levels of rooms.
Planning a cruise? Start with these stories:
- The 5 most desirable cabin locations on any cruise ship
- The 8 worst cabin locations on any cruise ship
- A quick guide to the most popular cruise lines
- 21 tips and tricks that will make your cruise go smoothly
- 15 ways cruisers waste money
- 12 best cruises for people who never want to grow up
- What to pack for your first cruise
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There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
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- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
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- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
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- Annual Fee is $325.
- Terms Apply.
Rewards Rate
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 3X | Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com. |
| 2X | Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
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You may be eligible for as high as 100,000 Membership Rewards® Points after spending $6,000 in eligible purchases on your new Card in your first 6 months of Membership. Welcome offers vary and you may not be eligible for an offer.As High As 100,000 points. Find Out Your Offer.Annual Fee
$325Recommended Credit
Credit ranges are a variation of FICO® Score 8, one of many types of credit scores lenders may use when considering your credit card application.Excellent to Good
Why We Chose It
There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.