Is it time for Amex to extend Centurion Lounge opening hours?
In March 2020, American Express shuttered the entire Centurion Lounge network.
The issuer took roughly seven months to announce a phased reopening plan — the outposts in Philadelphia and Seattle were the first to welcome cardmembers once again on Oct. 5, 2020. Since then, all domestic Centurion Lounges have reopened.
But there's one issue. The new hours of operation are significantly scaled back from those before the pandemic.
Readers have reached out to TPG to express their disappointment, so let's take a look at whether Amex should extend the hours of the Centurion Lounge.
Amex's current line-up
All domestic Centurion Lounges have reopened, with the following hours.
| Airport | Hours |
|---|---|
Charlotte (CLT) | 7 a.m. — 7 p.m. |
Dallas/Fort Worth (DFW) | 7 a.m. — 7 p.m. |
Denver (DEN) | 7 a.m. — 7 p.m. |
Houston (IAH) | 7 a.m. — 5 p.m |
Las Vegas (LAS) | 7 a.m. — 3 p.m. |
Los Angeles (LAX) | 7 a.m. — 3 p.m. |
Miami (MIA) | 7 a.m. — 7 p.m. |
New York-JFK | 6 a.m. — 8 p.m. |
Philadelphia (PHL) | 5:30 a.m. — 4:30 p.m. |
Phoenix (PHX) | 9 a.m. — 5 p.m. |
Seattle (SEA) | 7 a.m. — 8 p.m. |
San Francisco (SFO) | 8 a.m. — 6 p.m. |
Note that the LaGuardia location remains closed since the old Central Terminal has been demolished and the airport's new Centurion Lounge hasn't yet opened in the new Terminal B.
Take a look at some of those hours, especially in the late afternoon. Lounges in Houston, Las Vegas, Los Angeles and Philly all close before 5 p.m.
We reached out to the issuer, which shared that:
We are constantly assessing and updating the hours of operation in each Centurion Lounge location based on need and Card Member feedback. For more up-to-date information, Card Members can check the Global Lounge Collection website or by using the American Express App.
Nevertheless, the data is clear. It's time for Amex to extend the Centurion Lounge hours. Here's why.
Related: Latest details on the upcoming new and expanded Amex Centurion Lounges
More and more travelers are taking to the skies
For October 2020 — when Amex reopened its first lounges — daily TSA checkpoint throughput was averaging roughly 827,000 passengers.
With the vaccine rollout well underway, and President Biden promising that every American will have access to a shot by the end of May, pandemic-weary travelers are waking up from a slumber.
In the 30-day period from Feb. 10 to March 11, TSA screened, on average, 977,000 passengers — a roughly 18% increase from October 2020.
More and more people are getting vaccinated, and some have already taken to the skies. Other newly inoculated travelers are gearing up to book trips.
Related: Why you should get The Platinum Card® from American Express
Airlines are extended schedules
Just because there are more flyers passing through U.S. airports doesn't necessarily mean that Amex should extend the Centurion Lounge hours.
Extending the hours depends on when they're flying.
Well, if you take a look at flight timetables, you'll notice that some Centurion Lounges are closed for a significant portion of a given airport's departures.
Using Cirium schedule data for April 2021, here's a look at the percentage of an airport's departures that fall outside of Centurion Lounge hours.
(For simplicity, I assumed that if the lounge opens at 5 a.m., it could cover all flights departing after 6 a.m. Likewise, if the lounge closes at 7 p.m., I assumed that the lounge covered all flights until 8 p.m.)
| Airport | Percent of flights outside of Centurion Lounge hours |
|---|---|
Charlotte (CLT) | 21% |
Dallas/Fort Worth (DFW) | 5% |
Denver (DEN) | 13% |
Houston (IAH) | 8% |
Las Vegas (LAS) | 35% |
Los Angeles (LAX) | 39% |
Miami (MIA) | 26% |
New York-JFK | 33% |
Philadelphia (PHL) | 28% |
Phoenix (PHX) | 20% |
Seattle (SEA) | 32% |
San Francisco (SFO) | 28% |
Take a look at that. Amex is letting down a good chunk of cardmembers!
The Los Angeles Centurion Lounge is only open from 7 a.m. until 3 p.m., and nearly 40% of flyers passing through there in April won't be able to enter the lounge based on how lounge's hours of operations matches that month's flight schedules. A similar story holds true in Las Vegas, New York and Seattle.
Related: Your complete guide to Amex Centurion Lounges
Other lounges are open
This trend of closing too early is seemingly limited to Centurion Lounges.
For example, here are the hours for the lounges operated by the Big 3 U.S. airlines in Los Angeles.
| Lounge | Hours |
|---|---|
American Airlines Admirals Club | 4:30 a.m. – 1 a.m. |
Delta Sky Club | 5 a.m. — 12 a.m. |
United Club | 5:45 a.m. — 11:30 p.m. |
All the aforementioned clubs are open significantly later than the Centurion Lounge. The same story holds true at other airports across the country, too.
If U.S. airlines can extend their hours, then American Express should do so as well.
Bottom line
Not only are more people traveling these days, but airlines are scheduling a significant percentage of flights outside of the hours of operation for the Centurion Lounge network.
While it's great that all domestic Amex lounges have reopened, it's time for the issuer to reevaluate the hours of operation. Until then, American Express is letting down a good chunk of its premium cardmembers.
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- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
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Rewards Rate
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 3X | Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com. |
| 2X | Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com. |
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$325Recommended Credit
Credit ranges are a variation of FICO® Score 8, one of many types of credit scores lenders may use when considering your credit card application.Excellent to Good
Why We Chose It
There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.