An airline canceled my flight, then gave me $3,500 in travel credits
There's no worse feeling than checking your flight status only to find that your flight was canceled.
In my case, I wasn't scheduled to fly on a commercial airline, and there wasn't even a place to check flight status. Instead, I received a call from one of Aero's representatives five days before my flight profusely apologizing that my flight from Telluride (TEX) to Oakland (OAK) was canceled.
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If you've never heard of Aero, you're not alone. Aero is a brand-new travel service provider that sells seats on a shared private jet on just a few select routes. Aero doesn't own any of its planes and instead acts as an agent of charter operators to provide their flights.
During the winter, they offer limited service between Oakland and Telluride on the most popular ski weekends like Martin Luther King Jr. and Presidents' Day weekend. Fares aren't cheap at $899 per person each way, but they're targeting a market of luxury travelers looking for the convenience of a nonstop flight at a price much cheaper than chartering a private jet.
Related: Why you might want to get a premium credit card instead of purchasing travel insurance
I was spending New Years' weekend in Colorado, so I figured that it'd be cool to test the service. I purchased my one-way ticket for $799 during a Cyber Monday sale and was getting really excited for this special flight. So, I was definitely quite dejected when I was told that the aircraft was grounded for maintenance and my flight would be canceled.
If I were flying a commercial airline, I knew I'd be protected in the event of a delay or cancellation. I purchase all my flight tickets with either The Platinum Card® from American Express or the Chase Sapphire Reserve, both of which offer trip delay insurance. However, my Aero charge didn't code as travel, and I wasn't sure if Aero would be considered a "common carrier" anyway.
Related: The king of luxury benefits: The Platinum Card from American Express review
Before the Aero agent could finish saying that "your flight is canceled," she immediately began apologizing and reassuring me that I would be taken care of. I wasn't sure what she meant, but Aero promises "world-class service" that's "personalized and attentive." It was time to see whether they live up to their word.
The first thing the agent did was offer an immediate refund for my canceled flight. No surprises there-- the flight was canceled, so I was definitely entitled to a refund. But what followed next was pretty incredible.
The phone representative then told me that Aero was committed to getting me to my final destination. Even though they just refunded me for the canceled flight, they didn't want to leave me to find my own way to Oakland. The rep then spent over 15 minutes on the phone with me going through different commercial flight options to the West Coast.
She explained that Aero would do whatever they could to get me on my way. And that they did. Due to the flight cancelation, I changed around some of my plans in Colorado. As such, I no longer needed to fly from Telluride, but rather from Denver. Not a problem according to the rep.
Then, I explained that my final destination was closer to San Jose (SJC) than Oakland, and again that wasn't a problem. Within 4 business hours after hearing about the cancelation, I'd been booked the last seat, a $1,700 J-class biz ticket, on a United flight from Denver to SJC -- which I later switched to PHX to cover the Centurion Lounge opening.
https://www.instagram.com/p/B6-x53yFAlU/
Plus, it certainly doesn't hurt that I got an early year boost to my PQP balance.
Related: The 9 best credit cards for United fliers
Not only did the agent book my replacement flight, but she made sure that I had all my ground transportation in order. It wasn't enough for her that I had a backup flight... She wanted to ensure that I would have a near-seamless experience like I would've had I been flying with Aero.
And before the agent hung up, she gave me another form of compensation-- an invitation to try flying with Aero again on a roundtrip flight from Oakland to Telluride later in the ski season, valued at $1,800. Hopefully my second try won't be canceled like the first.
Now, most people won't have the opportunity to fly with Aero (and hopefully won't experience a canceled flight). But, commercial carriers can definitely learn from the service I received.
Related: What to do if your flight is delayed or canceled
I've witnessed many airlines suffer from irregular operations. Sure, it sucks to have a flight canceled, but the recovery is arguably just as important. Throughout my time in airports, I've overheard customer service agents curtly tell aggravated customers that they aren't any other flight options or don't bother to offer meal or hotel accommodations during overnight delays.
Each passengers' situation is different. Sometimes there are no alternative flight options for days. But if airlines could borrow just a bit of the remarkable service I received after my canceled Aero flight, travelers around the world would be a lot happier-- even if they didn't get $3,500 worth of compensation.
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| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 3X | Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com. |
| 2X | Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
Intro offer
Annual Fee
Recommended Credit
Why We Chose It
There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.
Rewards Rate
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 3X | Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com. |
| 2X | Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
Intro Offer
You may be eligible for as high as 100,000 Membership Rewards® Points after spending $6,000 in eligible purchases on your new Card in your first 6 months of Membership. Welcome offers vary and you may not be eligible for an offer.As High As 100,000 points. Find Out Your Offer.Annual Fee
$325Recommended Credit
Credit ranges are a variation of FICO® Score 8, one of many types of credit scores lenders may use when considering your credit card application.Excellent to Good
Why We Chose It
There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.