You May Want to Avoid This SAS Airbus A340 on Routes To/From The US
Scandinavian Airlines (SAS) has a solid long-haul business product on its fleet of 16 Airbus A330 and A340 aircraft, based around Scandinavia and operating nonstop flights to Asia, the Middle East and the US. Arranged in a 1-2-1 configuration featuring the Thompson Vantage XL seat, a favorite of many frequent flyers, it offers direct aisle access from each lie-flat seat. The seats are fitted with Octaspring technology, which are essentially springs that add to the comfort and padding. It's the same seat you'll find in the business class cabin on Qantas, on the new South African Airways A330s and even on RwandAir,
But there is one caveat: while most SAS business class passengers can enjoy this great product when flying long haul, a couple of TPG readers have pointed out that among all the airline's Airbus widebodies, there is an odd one out — one that you will want to avoid. After flying on the jet, they complained that the business class was nothing like they had expected, and said that SAS had not warned them at all.
This aircraft is an Airbus A340-300 with the Norwegian registration LN-RKP and bearing the name Torfinn Viking. It joined the SAS fleet in 2014 after flying for both LAN Airlines and Air Canada. Unfortunately for passengers, and even after three years in the SAS fleet, it still features the now-dated LAN cabin it was fitted with years ago. Unlike the other SAS long-haul jets, LN-RKP has a 2-2-2 configuration in business class, and a 170-degree angled-flat seat. The aircraft has also an older inflight entertainment system, and there is no Wi-Fi onboard.
SAS hasn't really acknowledged the existence of the substandard business class on this aircraft, and even ran an article in its inflight magazine with the headline "Entire SAS long-haul fleet is now upgraded."
If RKP were simply a "reserve plane" — used only in the event of a situation requiring a substitute aircraft — then it could be a little clearer why SAS won't acknowledge that there's an odd one out in its fleet.
Torfinn Viking is a full member of the fleet, which SAS purchased outright this year after leasing it, a clear indication that it wants to keep it around possibly until its new Airbus A350s begin arriving in 2019. A check of Flightaware reveals it is flying routes with heavy business class demand too.
From August 24 to 28, for example, the aircraft operated transatlantic routes from Copenhagen (CPH) to Chicago (ORD) and Boston (BOS).
Earlier this August, the aircraft was just as busy, flying every day between Scandinavia and the US, mainly to New York - Newark (EWR).
TPG reader Christopher told us that part of his choice to fly SAS' long haul business class between New York (EWR) and Stockholm (ARN) was due to a review of the product he saw on the site. After Christopher realized he would be traveling on LN-RKP, he spoke to SAS before the flight. Christopher told us "When called out on it, I asked if they would (a) partially refund my employer in light of the not completely honest advertising that their entire fleet had been upgraded or (b) move me to United 68 (lie-flat Boeing 757-200 departing 5min later, and a Star Alliance partner)."
Christopher said SAS gave him the option of not flying and get a full refund, or fly the aircraft and complain to customer service upon arrival.
Another TPG reader, Michael, wrote to share the same frustrations. Michael said "the crew spent a lot of their time apologizing for the aircraft, and quite frankly I was gutted, as I was really looking forward to trying SAS."
Like Christopher, Michael said he has written the airline to complain, adding that he has not heard back yet.
Flightaware and other flight tracking sites like Flightradar24 will tell you where LN-RKP is headed at any given time and where it will depart from that day. Predicting where it will be a few days out is however trickier, and may involve calling the airline.
We have approached SAS for comment, and to ask whether the airline intends to reconfigure the aircraft anytime soon to match the rest of the long-haul fleet.
SAS was due to get its first Airbus A350-900 XWB aircraft in early 2018, but has postponed delivery by more than a year. Given the cost of refurbishing an entire 234-seat aircraft, it's not clear whether SAS would undertake that expense for a plane that would be out of service in a couple of years anyway. We'll update this post with the airline's response.
TPG featured card
at American Express's secure site
Terms & restrictions apply. See rates & fees.
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 5X | New! Earn 5X Membership Rewards® points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App. |
| 3X | Earn 3X Membership Rewards® points on flights booked through AmexTravel.com, the Amex Travel App, or purchased directly from airlines. |
| 2X | Earn 2X Membership Rewards® points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App and cruises booked and paid through AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
Pros
- Valuable dining and food-related credits
- Flexible rewards with airline and hotel transfer partners
- Multiple travel and purchase protections
- No foreign transaction fees
- Access to Amex Offers for additional savings (enrollment required)
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $8,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- New! Earn 5X Membership Rewards® points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App.
- Earn 3X Membership Rewards® points on flights booked through AmexTravel.com, the Amex Travel App, or purchased directly from airlines.
- Earn 2X Membership Rewards® points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App and cruises booked and paid through AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- Pay It® lets you tap in the American Express® App to quickly pay for small purchase amounts throughout the month and still earn rewards the way you usually do. Plan It® gives you the option to split up big purchases into equal monthly payments with a fixed fee. You’ll know upfront exactly how much you’ll pay.
- Updated! $120 Dining Credit: Earn up to a total of $10 in statement credits monthly when you pay with the Gold Card at Grubhub (including Seamless), Buffalo Wild Wings, Five Guys, The Cheesecake Factory, and Wonder. This can be an annual savings of up to $120. Enrollment required.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year at over 10,000 qualifying U.S. Resy restaurants after you pay for eligible purchases with the American Express® Gold Card. That’s up to $50 in statement credits semi-annually. Enrollment required.
- $84 Dunkin' Credit: Earn up to $7 in monthly statement credits after you pay with the American Express® Gold Card at U.S. Dunkin’ locations. Enrollment required.
- $120 Uber Cash on Gold: Enjoy up to $120 in Uber Cash annually with your Gold Card. Just add your Card to your Uber account and you'll get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an Amex Card for your transaction.
- New! As an American Express® Gold Card Member, you can enjoy complimentary Hertz Five Star® Status. Enjoy benefits like skipping the counter at select locations, adding an additional driver at no additional cost*, and vehicle upgrades**. Benefit enrollment and Hertz Gold+ registration are required. *Additional drivers must meet standard rental qualifications and must be a spouse or domestic partner to qualify as complimentary. Other additional drivers subject to fees. **Benefits are subject to availability and vary by location. Additional Hertz program Terms and Conditions including age restrictions apply.
- Take advantage of a $100 credit towards eligible charges* at over 1,300 upscale hotels worldwide when you book The Hotel Collection through AmexTravel.com or the Amex Travel App **. *Eligible charges vary by property. **The Hotel Collection requires a two-night minimum stay.
- Book your travel through the Amex Travel App with added peace of mind – backed by American Express® service and support. Only for American Express® Card Members.
- Whenever you need us, we're here. Our Member Services team will ensure you are taken care of. From lost Card replacement to statement questions, we are available to help 24/7.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.