Skip to content

Amsterdam Schiphol to compensate passengers after rough summer

Aug. 13, 2022
5 min read
airport lines
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

If you’re one of the many travelers who have run into problems at Amsterdam’s Schiphol Airport (AMS) this spring or summer, you may be entitled to compensation.

After several grueling months filled with delays, cancelations and especially long lines, Amsterdam airport officials have announced a program aimed at reimbursing travelers for expenses they incurred as a result of the problems.

The temporary program for reimbursement, announced by Schiphol officials this week, covers travelers impacted at the airport between April 23 and Aug. 11. Flyers can be reimbursed for costs incurred when rebooking a flight or changing a ticket. The reimbursement plan also covers costs travelers incurred when spending extra time in Amsterdam after they missed a flight due to the long lines.

For more travel news delivered each morning to your inbox, sign up for TPG's daily newsletter.

If you think you may be covered under this program, start gathering your documentation. You’ll need to submit proof to have a shot at reimbursement.

Travelers wait outside Amsterdam Schiphol Airport (AMS) on June 3, 2022. (Photo by ROBIN VAN LONKHUIJSEN/Getty Images)

Several hectic months

TPG has been reporting on the problems in Amsterdam since April, when the issues began in earnest.

Staffing shortages at airlines — including the Netherlands’ flagship carrier KLM — have led to some disruptions. However, staffing shortages among airport security personnel have caused perhaps the greatest problems; they have resulted in long lines that regularly stretched well outside the airport.

Numerous flyers have had their itineraries upended by disruptions at the airport. During a connection in Amsterdam earlier this summer, TPG managing editor Clint Henderson tried to stop a fight among some other passengers as tensions boiled over during the long wait times.

These ongoing problems led the airport to place a cap on the number of passengers allowed to depart each day, much like the cap at Heathrow Airport (LHR). The number has varied by month, but caps are set to continue as far out as October.

Sign up for our daily newsletter

“We’re extremely sorry that some people have missed their flight due to the long security control queue,” Schiphol CEO Dick Benschop said when announcing the recourse for affected passengers.

“Although we believe that Schiphol cannot be directly blamed for the exceptional circumstances, we are prepared to accommodate this specific group of travelers with a special, temporary arrangement," airport officials added, as part of the guidance for passengers.

How you can get reimbursed

To be eligible for reimbursement, you must have booked a flight departing from Amsterdam between April 23 and Aug. 11 of this year. You’ll have to prove you were at the terminal by the time suggested by the airline.

You can receive reimbursement for change fees, rebooking costs and additional travel costs incurred as a result of missing a flight. You can potentially even receive payback for non-cancelable activities or other arrangements you missed because of the disruptions.

Access the portal for reimbursement here to officially request compensation. You’ll need to enter contact and flight information.

(Screenshot from Schiphol Airport)
(Screenshot from Schiphol Airport)

The site requires some proof that you were at the airport on time, but it looks like the airport is giving travelers pretty wide latitude here; mentioning everything from a timestamped parking or train ticket to a WhatsApp message as being sufficient.

(Screenshot from Schiphol Airport)

You’ll also need to submit proof of expenses incurred as a result of missing your flight. Keep in mind, this is for non-reimbursed expenses, so if you carry a travel credit card that reimbursed your expenses already, they would not be eligible for reimbursement from the airport.

(Screenshot from Schiphol Airport)

The deadline for submitting a compensation request is Sept. 30. Schiphol officials say they’ll weigh your request and plan to issue a decision within six weeks. Then, if you’re granted some amount of compensation, the airport hopes to transfer you the funds within 14 days.

Looking ahead

As Schiphol continues to cap the number of daily passengers departing from its terminals at 83,000 for the month of August, before dropping that number to 67,500 in September and 69,500 in October.

The airport was expected to bring on 200 additional security personnel this month, with another 80 expected in October. The hope is that between additional staffing and summer travel demand beginning to taper off, things should start to improve.

Passengers wait in line at Amsterdam's Schiphol Airport on July 29, 2022. (Photo by FREEK VAN DEN BERGH/Getty Images)

Bottom line

Many passengers have run into problems as they’ve navigated the airport in Amsterdam over the last several months. Now, the airport is offering impacted travelers a way to recover some (or perhaps all) of the expenses they incurred as a result of the disruptions.

Featured image by Passengers wait in line at the Schiphol Airport, on April 30, 2022. - The airport is facing serious staff shortages due to hundreds of vacancies at the check-in desks, security and in the baggage handling area that cannot be filled. - Netherlands OUT (Photo by Evert Elzinga / ANP / AFP) / Netherlands OUT (Photo by EVERT ELZINGA/ANP/AFP via Getty Images)
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

TPG featured card

Best for the well-traveled foodie
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review
Apply for American Express® Gold Card
at American Express's secure site

Rewards

3 - 4X points
4XEarn 4X Membership Rewards® Points at Restaurants, plus takeout and delivery in the U.S.
4XEarn 4X Membership Rewards® points at U.S. supermarkets (on up to $25,000 per calendar year in purchases, then 1X).
3XEarn 3X Membership Rewards® points on flights booked directly with airlines or on amextravel.com.

Intro offer

60,000 bonus points
Earn 60,000 Membership Rewards® points after you spend $4,000 on eligible purchases with your new Card within the first 6 months of Card Membership.

Annual Fee

$250

Recommended Credit

670-850
Excellent/Good
Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

Why We Chose It

There's a lot to love about the Amex Gold card. It's been a fan favorite during the pandemic because of its fantastic rewards rate on restaurants (that includes takeout and delivery in the U.S.!) and U.S. supermarkets. If you're hitting the skies soon, you'll also earn bonus points on travel. Paired with up to $120 in Uber Cash (for U.S. Uber rides or Uber Eats orders) and up to $120 in annual dining statement credits at eligible partners, there's no reason that the foodie shouldn't add this card to their wallet. Enrollment required.

Pros

  • 4x on dining at restaurants and U.S. supermarkets (on the first $25,000 in purchases per calendar year; then 1x)
  • 3x on flights booked directly with the airline or with Amex Travel
  • Welcome bonus of 60,000 points after spending $4,000 in the first six months

Cons

  • Weak on travel outside of flights and everyday spending bonus categories
  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber/food credits
  • Few travel perks and protections
  • Earn 60,000 Membership Rewards® points after you spend $4,000 on eligible purchases with your new Card within the first 6 months of Card Membership.
  • Earn 4X Membership Rewards® Points at Restaurants, plus takeout and delivery in the U.S., and earn 4X Membership Rewards® points at U.S. supermarkets (on up to $25,000 per calendar year in purchases, then 1X).
  • Earn 3X Membership Rewards® points on flights booked directly with airlines or on amextravel.com.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and each month automatically get $10 in Uber Cash for Uber Eats orders or Uber rides in the U.S., totaling up to $120 per year.
  • $120 Dining Credit: Satisfy your cravings and earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, Milk Bar and select Shake Shack locations. Enrollment required.
  • Choose the color that suits your style. Gold or Rose Gold.
  • No Foreign Transaction Fees.
  • Annual Fee is $250.
  • Terms Apply.
  • See Rates & Fees
Apply for American Express® Gold Card
at American Express's secure site
Terms & restrictions apply. See rates & fees
Best for the well-traveled foodie
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

4XEarn 4X Membership Rewards® Points at Restaurants, plus takeout and delivery in the U.S.
4XEarn 4X Membership Rewards® points at U.S. supermarkets (on up to $25,000 per calendar year in purchases, then 1X).
3XEarn 3X Membership Rewards® points on flights booked directly with airlines or on amextravel.com.
  • Intro Offer
    Earn 60,000 Membership Rewards® points after you spend $4,000 on eligible purchases with your new Card within the first 6 months of Card Membership.

    60,000 bonus points
  • Annual Fee

    $250
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    670-850
    Excellent/Good

Why We Chose It

There's a lot to love about the Amex Gold card. It's been a fan favorite during the pandemic because of its fantastic rewards rate on restaurants (that includes takeout and delivery in the U.S.!) and U.S. supermarkets. If you're hitting the skies soon, you'll also earn bonus points on travel. Paired with up to $120 in Uber Cash (for U.S. Uber rides or Uber Eats orders) and up to $120 in annual dining statement credits at eligible partners, there's no reason that the foodie shouldn't add this card to their wallet. Enrollment required.

Pros

  • 4x on dining at restaurants and U.S. supermarkets (on the first $25,000 in purchases per calendar year; then 1x)
  • 3x on flights booked directly with the airline or with Amex Travel
  • Welcome bonus of 60,000 points after spending $4,000 in the first six months

Cons

  • Weak on travel outside of flights and everyday spending bonus categories
  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber/food credits
  • Few travel perks and protections
  • Earn 60,000 Membership Rewards® points after you spend $4,000 on eligible purchases with your new Card within the first 6 months of Card Membership.
  • Earn 4X Membership Rewards® Points at Restaurants, plus takeout and delivery in the U.S., and earn 4X Membership Rewards® points at U.S. supermarkets (on up to $25,000 per calendar year in purchases, then 1X).
  • Earn 3X Membership Rewards® points on flights booked directly with airlines or on amextravel.com.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and each month automatically get $10 in Uber Cash for Uber Eats orders or Uber rides in the U.S., totaling up to $120 per year.
  • $120 Dining Credit: Satisfy your cravings and earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, Milk Bar and select Shake Shack locations. Enrollment required.
  • Choose the color that suits your style. Gold or Rose Gold.
  • No Foreign Transaction Fees.
  • Annual Fee is $250.
  • Terms Apply.
  • See Rates & Fees