Skip to content

American Airlines CEO strikes optimistic tone, contrasting with peers at Delta and United

April 16, 2020
5 min read
AA parked planes at various locations including Tulsa and Pittsburgh. Photos courtesy American Airlines.
American Airlines CEO strikes optimistic tone, contrasting with peers at Delta and United
The cards we feature here are from partners who compensate us when you are approved through our site, and this may impact how or where these products appear. We don’t cover all available credit cards, but our analysis, reviews, and opinions are entirely from our editorial team. Terms apply to the offers listed on this page. Please view our advertising policy and product review methodology for more information.

American Airlines CEO Doug Parker is optimistic that the country may be "ready to get moving again," even as his counterparts at other major carriers repeatedly warn of tough times ahead for the industry.

"In just the last week we started to see bookings outside of 90 days start to tick up a little bit," Parker told CNBC on April 15. "Those could be changed in the future... but it seems to be a little bit an indication that maybe our country is ready to get moving again."

The leader of the world's largest airline continued his positive outlook in a separate message to travelers posted on American's website later the same day.

"When you're ready to fly again, we'll be here," Parker said after outlining all the steps American was taking to make travelers feel "safe and comfortable."

Get Coronavirus travel updates. Stay on top of industry impacts, flight cancellations, and more.

But Parker's comments stand in stark contrast to those from Delta Air Lines CEO Ed Bastian and United Airlines CEO Oscar Munoz and president Scott Kirby. Delta and United are the world's third- and second- largest carriers, respectively, as measured by available seat miles for 2019.

"We expect to fly fewer people during the entire month of May than we did on a single day in May 2019," Munoz and Kirby told staff on April 15. They added that, while receiving $5 billion in payroll assistance from the government, employees should be ready for the airline to shrink its workforce after Sept. 30.

Who, then, is right?

Related: United Airlines warns staffing cuts to come as it slashes May flying by 90%

Daily Newsletter
Reward your inbox with the TPG Daily newsletter
Join over 700,000 readers for breaking news, in-depth guides and exclusive deals from TPG’s experts

All recent indicators show passenger numbers way down. Screenings at Transportation Security Administration (TSA) airport checkpoints have held around 4% of the number a year ago for several days. Airlines for America data shows a similar bottoming out with passenger traffic down 97% year-over-year during the seven-days ending April 12.

Stabilizing traffic numbers, however, does not necessarily mean a recovery is in the offing.

Many states and major cities in the U.S. remain under shelter-at-home orders, including the economic juggernauts of California and New York. At the same time, restrictions on international arrivals remain in place in many countries around the world.

"I think this industry is going to be smaller for some period of time here as we build back, and I don't know what that pace of recovery will be," Bastian told staff on April 8. "It will really be dictated based on when customers feel safe to travel again in large numbers."

Related: Delta CEO says industry nears 'bottom' of coronavirus crisis, recovery a ways off

Bastian's message was, like that of Munoz and Kirby, that Delta would be smaller post-coronavirus — both operationally and in terms of its workforce.

Wall Street analysts estimate that passenger numbers will be around 30% lower next year than they were in 2019. This is about 10 points worse than forecasts just two weeks ago, an indication that things are getting worse -- not better.

In a report on April 13, Cowen analyst Helane Becker estimated that a 30% smaller airline industry could result in as many as 125,000 furloughs or lay offs. This would translate to a reduction of more than 35,000 staff at American, 25,000 at Delta and 27,000 at United.

"Job losses will come mostly from American, Delta and United as the other carriers look to wait out the downturn in demand," she wrote. "The airlines will likely look to make those hard decisions in September when hopefully demand starts to show improvement, with a clear indication of something returning to normal in 2021."

Related: US airlines' first bailout aid was tougher to get and came with more strings than expected

Aside from Parker's comments, American has taken steps that show it takes the crisis seriously. The airline was the first to publish drastically reduced May and summer schedules of the major U.S. carriers, and could cut flights further if people do not start traveling again.

In addition, the airline has indicated that it will seek a $4.75 billion loan from the government's $2 trillion coronavirus bailout package. This is separate from the $5.8 billion in payroll assistance that it has already indicated it will accept.

The funds American plans to tap are, as analysts have pointed out, intended as something of a final alternative for companies that have exhausted nearly all other funding sources. Their only other option, barring the government funds, being bankruptcy.

Related: American Airlines' summer schedule rebounds in some hubs, but not all

TPG featured card

Rewards rate
4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
4XEarn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
5XNew! Earn 5X Membership Rewards® points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App.
3XEarn 3X Membership Rewards® points on flights booked through AmexTravel.com, the Amex Travel App, or purchased directly from airlines.
2XEarn 2X Membership Rewards® points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App and cruises booked and paid through AmexTravel.com.
1XEarn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
Intro offer
Open Intro bonus
As High As 100,000 points. Find Out Your Offer.
Annual fee
$325
Regular APR
See Pay Over Time APR
Recommended credit
Open Credit score description
Excellent to Good

Pros

  • Valuable dining and food-related credits
  • Flexible rewards with airline and hotel transfer partners
  • Multiple travel and purchase protections
  • No foreign transaction fees
  • Access to Amex Offers for additional savings (enrollment required)

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $8,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • New! Earn 5X Membership Rewards® points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App.
  • Earn 3X Membership Rewards® points on flights booked through AmexTravel.com, the Amex Travel App, or purchased directly from airlines.
  • Earn 2X Membership Rewards® points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App and cruises booked and paid through AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • Pay It® lets you tap in the American Express® App to quickly pay for small purchase amounts throughout the month and still earn rewards the way you usually do. Plan It® gives you the option to split up big purchases into equal monthly payments with a fixed fee. You’ll know upfront exactly how much you’ll pay.
  • Updated! $120 Dining Credit: Earn up to a total of $10 in statement credits monthly when you pay with the Gold Card at Grubhub (including Seamless), Buffalo Wild Wings, Five Guys, The Cheesecake Factory, and Wonder. This can be an annual savings of up to $120. Enrollment required.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year at over 10,000 qualifying U.S. Resy restaurants after you pay for eligible purchases with the American Express® Gold Card. That’s up to $50 in statement credits semi-annually. Enrollment required.
  • $84 Dunkin' Credit: Earn up to $7 in monthly statement credits after you pay with the American Express® Gold Card at U.S. Dunkin’ locations. Enrollment required.
  • $120 Uber Cash on Gold: Enjoy up to $120 in Uber Cash annually with your Gold Card. Just add your Card to your Uber account and you'll get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an Amex Card for your transaction.
  • New! As an American Express® Gold Card Member, you can enjoy complimentary Hertz Five Star® Status. Enjoy benefits like skipping the counter at select locations, adding an additional driver at no additional cost*, and vehicle upgrades**. Benefit enrollment and Hertz Gold+ registration are required. *Additional drivers must meet standard rental qualifications and must be a spouse or domestic partner to qualify as complimentary. Other additional drivers subject to fees. **Benefits are subject to availability and vary by location. Additional Hertz program Terms and Conditions including age restrictions apply.
  • Take advantage of a $100 credit towards eligible charges* at over 1,300 upscale hotels worldwide when you book The Hotel Collection through AmexTravel.com or the Amex Travel App **. *Eligible charges vary by property. **The Hotel Collection requires a two-night minimum stay.
  • Book your travel through the Amex Travel App with added peace of mind – backed by American Express® service and support. Only for American Express® Card Members.
  • Whenever you need us, we're here. Our Member Services team will ensure you are taken care of. From lost Card replacement to statement questions, we are available to help 24/7.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.