6 Wild Things We Learned (And Saw!) at TSA Headquarters

Sep 1, 2019

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

With some 50,000 employees positioned throughout the United States, the Transportation Security Administration’s workforce serves a critical role, but an unenviable one. It’s a largely thankless job, though employees did receive some much-deserved recognition during this year’s government shutdown.

As one of the most visible federal government agencies, the TSA is no stranger to the press. But it is unusual to land seemingly unrestricted access to some of the agency’s most knowledgable staffers, so TPG’s social media lead Caitlin Riddell and I didn’t hesitate to book a day trip from NYC to Washington, D.C. to check out some of the TSA’s greatest checkpoint finds.

TSA social media manager David Johnston shows off a few of the more unusual items confiscated at airport checkpoints. Photo by Zach Honig / The Points Guy.

We had a chance to sit down with David Johnston, a career federal government employee now charged with managing the TSA’s social media efforts. While many agencies have a social presence, the TSA’s accounts feel a bit less formal — they play a hybrid role of sorts, serving to entertain as well as inform.

Johnston provided some insight into what’s made the TSA’s accounts so successful — the agency’s Instagram is just days away from hitting 1,000,000 followers. “We are very curious about our fellow man,” Johnston explained. “What is that person thinking when they brought on the giant bag of beef jerky onto the plane, or they brought the chili dog. We’re curious people by nature, so in a way, it almost gives you a snapshot or window into what that person has packed in their luggage, and what they have decided is okay to bring along on a flight.”

While Johnston helps to represent the TSA within the travel industry, including among airline social media managers and other government agencies, his role isn’t quite as visible as that of his former colleague Curtis Robert Burns — aka “Blogger Bob” — who sadly passed away unexpectedly in 2018.

You really can’t reference the TSA’s social media success without acknowledging Burns, a TSA Officer turned social media pro who’s credited with building the @TSA we know and love today.

The late “Blogger Bob” is still making his mark throughout the agency, too — especially with the social media team. “What would Bob think about that? Would he find it funny?” Johnston asks himself when crafting social media copy or determining whether or not to  engage with certain “social media holidays,” like the recent #NationalDogDay — an obvious fit for the TSA, which maintains its own K9 team.

 

I walked away with a far better understanding of how the agency operates — especially when it comes to handling contraband, and social media promotion. Here are some of the more interesting “finds” from TSA’s Arlington, Virginia HQ:

1. The TSA social team aims to educate, not just entertain

I really get a kick out of the TSA’s Instagram feed, and I’m willing to bet you do, too. But as wild and entertaining as some of the content can be, the agency’s ultimate goal is to help educate travelers, so they know what to expect — and what can and can’t be brought through a checkpoint — before they head to the airport.

View this post on Instagram

Guns and knives are not allowed in carry-on bags. From June 25th to July 15th (3 weeks), 269 firearms were discovered in carry-on bags. Follow the link in our profile and head on over to the TSA blog for more details on all 269 firearms. tsa.gov/blog … While firearms are prohibited in carry-on bags, you can pack them in your checked baggage as long as you meet the packing guidelines at TSA.gov. Some airline’s policies may differ from TSA’s. We strongly suggest travelers contact their airline for specific firearm and ammunition policies and to check local laws related to the carrying and transport of firearms. … As a refresher, carry-on bags go into the cabin of the plane with you. Checked bags go into the cargo hold of the plane where passengers have no access. … Please note that conceal carry permits do not apply to commercial aircraft. … When firearms are discovered at the checkpoint, we contact law enforcement and they decide what happens to the traveler based on background checks, interviews and local laws. … A firearm at the checkpoint could lead to fines, arrests, missed flights or all of the above. TSA does not confiscate any firearms. The responding Law Enforcement Officers take control of the firearm. If you’re curious as to what happens to the firearms, you would need to contact local law enforcement. … As far as knives and other prohibited items, they are usually transferred to another federal agency without reimbursement, donated or abandoned or destroyed. Typically the items are donated to state surplus agencies for their sale or disposal, in which case the state keeps any profit from sales of those items. You may want to check with the  surplus agency in your state at: bit.ly/gsapropertyforsale

A post shared by TSA (@tsa) on

“We want to make it where we’re being educational,” Johnston said. “It’s not just about posting shocking photographs on there, it has to tie back to what are we trying to educate travelers about, what are we really seeing and I think that we do a good job of balancing education and entertainment when it comes to what content we’re putting out there.”

In many cases, travelers don’t even realize the items they’re attempting to bring through aren’t allowed.

“There are firearms that show up at airports everyday, there are countless numbers of pocket knives and things like that,” Johnston said. “We could fill our Instagram feed with that, but while we want to emphasize that message, there are a lot of items that people might not think about being prohibited, or being a potentially dangerous item — an engraved ax that someone gives their spouse for a wedding present, a snake that was packed in someone’s suitcase and slithered out — it’s these items that give us a lot to talk about on Instagram.”

Checkpoint finds range from your run-of-the-mill large knives to some more... unusual items. Photo by Zach Honig / The Points Guy.
Checkpoint finds range from your run-of-the-mill large knives to some more… unusual items. Photo by Zach Honig / The Points Guy.

2. The most interesting items come through international hubs

This one might seem obvious to frequent international flyers, but the majority of unusual items pass through the largest long-haul hubs, like Los Angeles International (LAX) or New York-JFK.

According to Johnston, “Your California or your New York airports, I think we see a lot of really unique items there. Part of it’s because of volume, but part of it is just their proximity to international flights and people coming through with items that maybe they’re taking overseas as a souvenir, or maybe they’re bringing back from a trip.”

Nope, this isn't an ordinary cross neckless — it sports a hidden swing-out knife. Photo by Zach Honig.
Nope, this isn’t an ordinary cross necklace — it sports a hidden swing-out knife. Photo by Zach Honig / The Points Guy.

Supervisors from airports around the US are tasked with collecting and submitting photos of collected contraband, the majority of which has been surrendered voluntarily by travelers more interested in catching their flights than keeping unusual novelty items and other banned goods.

As Johnston explained, “Even though we get a lot more volume from certain airports, someplace like the middle of nowhere Alaska sends us the bag of [moose] poop photograph, we get an unusual knife or something from Arkansas. It is very democratic when it comes to unusual items — all 50 states get represented.”

3. The TSA’s social team works closely with airports and airlines

As Johnston explains, the airport experience tends to “get lumped together” — while different companies and government agencies are responsible for smaller components of the larger operation, passengers don’t often distinguish between entities.

“I think it’s really important that we talk to the airlines and the airports and be able to make sure we’re on the same page in really understanding how our individual components fit in that experience that a person has, so that we’re not letting anything slide between the cracks that could be TSA’s role or responsibility.”

4. The agency’s perception has improved significantly online

“When we started with Ask TSA four years ago, at the time, about 25% of online content where people were mentioning TSA was negative, and now it’s less than 5%. People know that we’re involved, we’re engaged and it gives us a legitimacy that we’re in these conversations.”

While the TSA’s fun Instagram has certainly helped lighten the mood online, the agency’s “Ask TSA” staffers deserve a lot of the credit, too. Most of the 10 or so employees tasked with addressing individual questions via social media have worked at airport checkpoints, so they’re better equipped to address inquiries and complaints.

View this post on Instagram

Happy Throwback Thursday! Today’s picture dates back to 2014 when a traveler tried to bring a chainsaw through the checkpoint at the Albany International Airport (ALB). We’re not exactly sure why. Zombie defense, perhaps? Lumberjack goals? … What we can tell you is that chainsaws are not permitted in carry-on bags. They may only be packed as a checked item as long as there’s no trace of fuel or fumes. If any trace of fuel is detected, the chainsaw will be treated as hazmat and will not be permitted to fly. It’s best to contact your airline prior to your flight if you’d like to travel with your chainsaw. … Wondering what’s up with the officer in the photo? That’s not #Leatherface, that’s Supervisory Transportation Security Officer Ron Babbit! He’s displaying the chainsaw at a media event where a TSA spokesperson explained to reporters what can and can’t be brought through TSA checkpoints. … When prohibited items are discovered, our officers give travelers several options so they can keep their item. As long as the item isn’t illegal (think guns and explosives), our officer will ask if you would like to take the item outside of the checkpoint and check it, ship it, take it to your car, or hand it off to a friend or family member who isn’t traveling. … If the traveler can’t take advantage of any of the options, the item is surrendered to TSA. A popular misconception is that TSA officers get to keep these items. That’s not true. In fact, keeping a prohibited item is a zero tolerance offense. … Prohibited items are usually transferred to another federal agency without reimbursement, donated or abandoned or destroyed. Typically the items are donated to state surplus agencies for their disposal (typically sale), in which case the state keeps any profit from sales of those items. You may want to check with the  surplus agency in your state: bit.ly/gsapropertyforsale … #RandomThought – It could be argued that chainsaws are cutting edge technology. … #TBT #TSA

A post shared by TSA (@tsa) on

“You’re not going to win every person who has a complaint, but when we let people know that we are trying to help, and that we don’t want to be some faceless government organization, it wins us a lot of supporters.”

5. “Real ID” is very much top of mind

Off and on, the TSA has been pestering travelers about changing ID requirements for nearly four years now, though the agency has been making a far stronger push as of late, just as it did back in 2017 — before the enforcement deadline was pushed back to October 1, 2020. Now, with that federally mandated date finally approaching, the agency has ramped up its awareness campaign yet again. It’s such a priority, in fact, that we wrote up a dedicated post right here.

6. TSA dogs aren’t looking for drugs

Think the TSA’s K9 team is looking to make a bust? “They’re not,” Johnston said. “They’re looking for explosive items.”

There are a number of other misconceptions, too — especially when it comes to items that are allowed through a checkpoint. “Most people don’t understand that the majority of household items are good to go,” Johnston added. “We get lots of questions about food — trail mix, sandwiches, chips, candy — and all of those items are good to fly with.”

Bottom Line

At the end of the day, many travelers don’t intend to take weapons or other contraband through a checkpoint — they simply forget that they’ve brought them along.

“So many people show up at checkpoints with firearms because they had put it in their bag and had forgotten about it, or they meant to take it out and they never did,” Johnston said. “The most important thing, that would get people out of a lot of trouble, is double checking what you’ve got in your possessions.”

Some weapons are concealed for convenience rather than an attempt to disguise — but they still aren’t allowed through. Photo by Zach Honig / The Points Guy.

If it isn’t already clear, the TSA isn’t out to get you, and most officers don’t go to work intending to make your travel experience miserable. “At the end of the day, we want people to have a good experience in the airport, we want them to get there safely,” Johnston said. “If we’ve done that, we’ve done our jobs.”

Chase Sapphire Preferred® Card

WELCOME OFFER: 80,000 Points

TPG'S BONUS VALUATION*: $1,650

CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners

*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.

Apply Now
More Things to Know
  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 when you redeem through Chase Ultimate Rewards®. Plus earn up to $50 in statement credits towards grocery store purchases within your first year of account opening.
  • Earn 2X points on dining including eligible delivery services, takeout and dining out and travel. Plus, earn 1 point per dollar spent on all other purchases.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,000 toward travel.
  • With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories.
  • Get unlimited deliveries with a $0 delivery fee and reduced service fees on eligible orders over $12 for a minimum of one year with DashPass, DoorDash's subscription service. Activate by 12/31/21.
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
  • Get up to $60 back on an eligible Peloton Digital or All-Access Membership through 12/31/2021, and get full access to their workout library through the Peloton app, including cardio, running, strength, yoga, and more. Take classes using a phone, tablet, or TV. No fitness equipment is required.
Regular APR
15.99%-22.99% Variable
Annual Fee
$95
Balance Transfer Fee
Either $5 or 5% of the amount of each transfer, whichever is greater.
Recommended Credit
Excellent/Good

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.