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Quick Points: Make sure Hyatt pulls the right certificate from your account

Feb. 07, 2025
4 min read
Hyatt Reserve Puerto Rico
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Imagine the frustration of staying at a Hyatt Category 3 property and accidentally paying for it with a Category 1-7 free night certificate — all while a Category 1-4 free night certificate sits unused in your account. Ouch.

This experience taught me about a World of Hyatt quirk you should know. Here's how to ensure Hyatt pulls the right certificate from your account.

Hyatt's 2 types of free night awards

HYATT

World of Hyatt issues two free night awards: Category 1-4 free night awards and Category 1-7 free night awards.

The former can be used at any property rated in categories 1-4 on Hyatt's award chart. These aren't affected by Hyatt's peak and off-peak pricing, either. As long as you can find a standard award room at an eligible property, you can use this certificate there. You can earn these free nights in the following ways:

  • Receive a Category 1-4 free night each year with the World of Hyatt Credit Card (see rates and fees). This card is currently earning up to 60,000 points and up to 15 qualifying nights toward status: earn 30,000 bonus points after spending $3,000 on purchases in the first three months from account opening and up to 30,000 more bonus points by earning 2 bonus points total per $1 spent in the first six months from account opening on up to $15,000 spent. Plus, earn 2 total tier-qualifying night credits toward status for each eligible Hyatt stay from 10/16/2025 to 1/31/2026, on up to 15 nights.
  • Earn a second Category 1-4 free night by spending $15,000 in a calendar year on the World of Hyatt Credit Card.
  • Earn a Category 1-4 free night award after staying 30 qualifying nights or earning 50,000 base points with World of Hyatt in a calendar year, also qualifying you for mid-tier Explorist status.
  • Right now, the World of Hyatt Business Credit Card (see rates and fees) is offering a generous welcome bonus: Earn 60,000 bonus points after spending $5,000 on purchases in the first three months from account opening. Category 1-7 free night awards are more valuable; these can be used at Hyatt properties in categories 1-7 and all-inclusive properties in categories A-D.

These awards also are more difficult to earn. You'll need to stay 60 qualifying nights or earn 100,000 base points in a year to nab a Category 1-7 certificate, also qualifying you for top-tier Globalist status.

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Related: World of Hyatt card vs. World of Hyatt Business card: 2 valuable hotel earners

Pulling the right certificate

If you have both types of awards in your account, you don't want to use a Category 1-7 award when staying at a hotel in Categories 1-4. Unfortunately, I did this without realizing it on a short-notice booking at the Category 3 Grand Hyatt Incheon.

award redemption details for a stay at Grand Hyatt Incheon
HYATT.COM

As I learned the hard way, when you use a free night award to book a hotel online, Hyatt's website automatically pulls the award that expires first. You don't have the option to choose the lower-value award.

To get around this, call World of Hyatt reservations at 1-800-354-9288 or contact your My Hyatt Concierge (if you have one) to ensure the right certificate is applied.

Related: Quick Points: How (and why) you should regularly audit your loyalty accounts

Bottom line

Using my Category 1-7 free night award at a Category 1-4 property not only made me feel like I overpaid, but also prevented me from maximizing the more valuable award. Unfortunately, the award type can't be changed after your stay, so you should ensure in advance that Hyatt uses the right certificate.

Featured image by JAMIE OPPENHEIM/THE POINTS GUY
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
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Rewards Rate

4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
4XEarn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
3XEarn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
2XEarn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
1XEarn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • Intro Offer
    You may be eligible for as high as 100,000 Membership Rewards® Points after spending $6,000 in eligible purchases on your new Card in your first 6 months of Membership. Welcome offers vary and you may not be eligible for an offer.

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit
    Credit ranges are a variation of FICO® Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits.

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.