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It Never Hurts to Ask: The Art of Emailing for Points

Brian Kelly
Brian Kelly
Founder and “The Points Guy”
Since launching TPG in 2010, founder Brian Kelly has expanded the team to include a distinguished editorial staff and an extensive network of freelancer contacts from around the globe. Today, TPG reaches 11 million unique monthly visitors and more than 3 million followers across social media platforms and has offices in New York City, Charlotte and the U.K.
Feb. 09, 2011
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2 min read
It Never Hurts to Ask: The Art of Emailing for Points
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The phrase; "it never hurts to ask" certainly applies to the loyalty points world. Whether it's by giving upgrades or waiving fees, travel companies want to keep their top customers happy.

I've been reading a lot of reports lately of people successfully complaining to Chase and American Express because they got sign-up bonuses that were less than what is currently being offered.

Both Amex and Chase are offering 50,000 points on their respective Platinum and OnePass cards right now. A lot of members who have been loyal customers or signed up for less lucrative offers, have been receiving points by raising their voices and pointing out how they missed out on the deal.

A Frugal Travel Guy reader recently reported getting 25,000 Membership Rewards points just for sending a quick email to Amex customer service. See the post blog for the exact wording he used (it was very brief and to the point).

I'm not advocating that everyone go out and frivolously complain in order to get compensation, but it may be worth it to ask your credit card provider for a little love if you've been a good customer and haven't gotten any bonuses in a while. As much as card companies want to lure new customers, they certainly don't want their best ones leaving. Feel free to report in the comments if you've had any success with this method.

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Disclaimer: This content is not provided or commissioned by American Express. Opinions expressed here are author's alone, not those of American Express, and have not been reviewed, approved or otherwise endorsed by American Express. This site may be compensated through American Express Affiliate Program.
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