4 ways to make sure you’re not boarding a crowded flight

Jul 10, 2020

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When you’re flying high above the ground in a metal tube for hours, there’s nothing better than having an empty seat next to you.

In light of the coronavirus pandemic, that’s become even more important. Now more than ever travelers want — and need — to know how crowded their flight may be. With social distancing policies varying by carrier, it’s up to you to understand what to expect.

Though airlines like Delta and JetBlue are capping the capacity of their flights, others aren’t. That’s why this guide will go through four tried-and-true strategies for understanding how full your flight is before you purchase your next ticket.

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Call the airline

The simplest way to figure out how full the flight will be is to pick up the phone and call the airline. Explain that you’re concerned about being on a crowded flight and ask the agent to give you an estimate as to how full the flight currently is.

You likely won’t be given a precise number of people booked on the flight, but the phone agents should be able to guide you through your options. (If you can’t find an agent willing to help, I’d recommend hanging up and calling again.)

Of course, you should note that things can — and do — change up to the last minute before your flight. If another flight is canceled or significantly delayed, many passengers will likely be accommodated on your flight.

American and United aren’t capping the capacity of their flights. They are, however, proactively reaching out to customers booked on flights above a certain capacity threshold to offer them to switch to another flight for free. So even if you can’t reach the airline ahead of time, you should have a better understanding of capacity at check-in.

Related: How to quickly reach an airline customer service agent

Use the seat map — with caution

Speaking of check-in, that’s a great time to use the seat map to estimate how crowded a flight is.

On many carriers, seat assignments aren’t free. And even if seat assignments are free, there are some passengers who simply don’t select one during the booking process.

United Boeing 787 (Photo by Zach Griff/The Points Guy)

This means that the seat map can be highly misleading, especially in the days and weeks leading up to your flight. On Frontier or Spirit, many passengers don’t purchase seat assignments in advance (instead, they’re assigned a free seat at check-in). So, the seat map isn’t reliable — until after the check-in window opens.

Across the board, as more and more passengers check in (including those who’ve purchased basic economy tickets), the seat map will fill up. That’s why looking at the seat map as an indicator of how full your flight is really only works within a few hours of departure, but it is still worth doing. Looking at the seat map when booking your flight is only useful for those trying to select their preferred seat type.

Related: How to read an aircraft seat map

Stalk the upgrade and standby lists

Some airlines make it easier than others to tell how full your flight will be.

In my mind, two of the best free tools are the upgrade and standby lists. On Delta and United, the upgrade list clearly states how many seats are left in the premium cabin. (Delta also shows how many Comfort+ seats are left.)

United’s lists, unfortunately, just say whether or not there are seats remaining.


Screenshot of a United upgrade list

The real downside to these tools is that the airlines only activate them shortly before your flight, so they don’t help a few weeks before departure.

Related: How to buy a second seat on your next flight 

Check ExpertFlyer flight availability

Now we’re getting into some of the more advanced — and more predictive — tools. ExpertFlyer, owned by TPG’s parent company, is one of the absolute best ways to determine how full your flight is.

Though this web-based service offers a seat map feature, the Flight Availability Search is the best way to get a sense of how crowded your flight is. When you input your flight (one leg at a time), you’ll be shown an alphabet soup of letters and numbers.

Being able to parse these combinations will unlock the treasure. To start, you should check out our guide to fare classes, and what they can tell you about your ticket.

But as a primer, each ticket that you purchase with an airline is assigned one of these fare classes. The fare classes on ExpertFlyer are typically arranged from most to least expensive, by cabin.

Screenshot courtesy of ExpertFlyer
Screenshot courtesy of ExpertFlyer

In the example above, J indicates a fully flexible business-class ticket, Y indicates a fully flexible coach ticket and G indicates the cheapest coach ticket. As you go from G to Y, the tickets typically get more expensive. And the numbers next to each of the letters indicate how many seats are left for sale in each class.

The higher the number of seats in each bucket, the more availability there is on the flight. (Each bucket is typically capped at nine seats at a time.) Additionally, the more fare buckets available generally indicate that there are more seats left for sale.

Armed with this knowledge, we can tell that United flight 2385 from Denver to Chicago is sold out in first class. “J0” means there are no business-class seats for sale left in the forward cabin. But, if you need to choose between United flights 317 and 2385 in coach, I’d definitely recommend 2385. Why? United is selling many more fares in coach on the later flight, indicating that it’s less crowded than the earlier one.

Related: How to boost your chances of getting a better seat by 91% or more

Bottom line

Sadly, there’s no foolproof way to know exactly how full your flight will be. Airlines don’t want to compromise that confidential information.

But there are plenty of strategies — reading the seat map, reviewing the upgrade and standby lists and the Flight Availability Search feature on ExpertFlyer — that’ll help you understand if your flight is close to full.

And if all else fails, customer service agents can help you out, too. Just be sure to ask nicely.

Featured photo by JT Genter/The Points Guy

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