Hotel Review: Hyatt House in New York City
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To The Point
Hyatt House is a residence where guests can feel right at home in New York City. More like luxury apartments than a hotel, the extras like microwaves and washer/dryers make for a comfortable stay. The Pros: friendly staff, excellent location and quiet, modern rooms with enough outlets. The Cons: The hotel has a generic design, and isn’t the most stylish.
During a four-day trip to Manhattan, I wanted a hotel that I knew would be comfortable and dependable. I chose Hyatt House in Chelsea, knowing it wouldn’t be the trendiest or the most stylish, but that it would be clean and solid stay. The Hyatt House model, after all, is geared toward making guests feel as if they’re in an upscale apartment building and not in a hotel, which can be nice if you’re staying for more than just a day or two or going for business.
Since my stay was for four nights, it was the perfect opportunity to book using my Citi Prestige card, as it offers the fourth night free. I called to book because I was able to add my Hyatt number to the reservation over the phone, and then Citi emailed me my reservation confirmation. I was able to save $391, and the fourth-night-free deal brought down the average cost per night to $354 plus extra taxes and fees.
In the end, I ended up earning 9,386 points on my stay, including the 20% bonus I got for having Explorist status.
I arrived at the Hyatt to smiling staff members eager to check me in. They apologized for not being able to upgrade me, but the hotel was fully booked. I was assigned a room on a high floor, though.
The lobby reminded me of a lobby in an apartment building, which is basically the vibe that Hyatt House was going for. It was small, with a few chairs and the check-in desks. Across from the elevators was a small shop that sold snacks, water and laundry detergent. (Some of the suites come with a washer/dryer.)
Hyatt House was on 28th Street and Sixth Avenue, next to many other hotels and restaurants and six blocks south of Herald Square and Penn Station. The locale was quieter than the hubbub around Penn Station, and I was happy to be close to the Flatiron Building and just a block away from the 1, R and W subway lines. This was an excellent location for practically any traveler, whether for tourism, business or family visits.
The room, though small, was well-organized. There was a large, full-length mirror to the right and then a tiny kitchenette, if you could even call it that: a small, empty fridge, a coffee maker and a microwave.
The microwave was handy (I reheated my coffee a couple times), and anyone traveling with an infant or small child might appreciate that feature as well.
A desk and chair were next to the kitchenette by a small closet with plenty of hangers, an iron, ironing board and safe.
A large floor-to-ceiling window offered city views.
The window also had blackout shades, which made the room dark for a good night’s sleep, but during the day the room got plenty of natural sunlight, which can be rare in Manhattan.
A king bed faced a flat-screen TV.
The area on the other side of the bed was pretty tight, though. I thought the room was more comfortable for a solo traveler and would be a little tiny for two, though it did have two bedside tables. There was also an alarm radio and a Bible.
I was thrilled to notice that the room had many outlets, enough lighting, and USB ports. There were two complimentary bottles of water. The only things I didn’t love was the lack of robe or slippers, and the fact that the room and hallway were carpeted, making it difficult to roll suitcases in and out. The soundproofing, however, was excellent — even though the hotel was fully booked, I really didn’t hear any noise in the hallways or from neighboring rooms.
In general, the room was new and clean, with modern furnishings, but there wasn’t anything particular style or character. There was an interesting framed photo in the bathroom.
The bathroom was fairly spacious and well-lit.
There was a large shower with two heads and Suds Well amenities, a sink, toilet, hairdryer and several towels.
There wasn’t a magnifying mirror.
I was pleased to see a recycling bin in the hallway, so I made sure to toss my empty water bottles in there.
I also loved the touchscreen elevator buttons. They looked cool and were easy to tap.
TPG’s Chief of Staff Adam Kotkin recently stayed in the Hyatt House and was upgraded to a suite, so he was able to snap a few photos of the full kitchenette, balcony and washing machine.
Food and Beverage
Breakfast, which was buffet-style, was included with the room.
A small note was placed in my room with hours and advice regarding the best time to go down for breakfast.
While it wasn’t incredible, there was a fair selection of hot foods like eggs, bacon, potatoes and pancakes, a small omelet station, cereals and fresh fruit. Coffee and juice were also available.
It was nice to have this option already included, and convenient. The staff was cheerful; many bantered with guests at the buffet.
The breakfast room was located on the second floor and was also open for happy hour, dinner and lunch, though with so much nearby, I would probably opt out of dining or drinking there and just head somewhere else in the neighborhood.
I was amazed when I headed up to the fitness center on the top floor.
While the room itself was small, the floor-to-ceiling windows offering gorgeous views of the city skyline (including the Empire State Building from one angle) could convince even the most committed couch potato to work out. Although the space wasn’t large, it was well-equipped with weights, cardio and stretching equipment.
There was a small outdoor area — no tables or chairs, but perfect for snagging photos of the skyline at sunset.
While the Hyatt House wasn’t the coolest property in Manhattan, you’ll definitely have a restful, comfortable stay here. The staff was friendly, the rooms had everything you’d need, and the location was fantastic. I wouldn’t hesitate to stay here again, especially on a business trip.
Have you stayed at Hyatt House in Chelsea? What did you think?
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