SPG Accounts Hacked: Always Monitor Your Accounts
Per this Flyertalk thread, several Starwood Preferred Guest accounts have been hacked, with their points redeemed for gift cards. If you notice that your SPG account shows that points have been redeemed for unauthorized transactions, contact Starwood Preferred Guest, who will be able to help recover your points.
It seems as Starwood is also trying to be proactive, having sent the following email to their members:
Some account-security best practices that Starwood recommends include:
1. Using different log-in credentials on spg.com than you use on other websites.
2. Checking your account often and looking for emails that notify you about account changes.
3. Changing your password regularly.
4. Promptly reporting any suspicious activity to SPG at (888) 625-4988
My Thoughts
If you've noticed your account has missing points, immediately contact Starwood at the number above, as they've already been working with other members in re-depositing Starpoints. In the meantime, it's always a good idea to closely monitor all of your loyalty accounts. One service I recommend is AwardWallet, which can keep track of many hotel, airline, and credit card program balances in one place. Another good recommendation is to use different passwords for each of your accounts.
If anyone has had their SPG accounts hacked and are missing points, feel free to comment below on what happened, and if you were able to recover your Starpoints.
[card card-name='Starwood Preferred Guest® Credit Card from American Express' card-id='22034416' type='javascript' bullet-id='1']
TPG featured card
at Bilt's secure site
Terms & restrictions apply. See rates & fees.
| 1X | Choose to earn up to 1X points on rent and mortgage payments with no transaction fee |
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Pros
- Choice to earn up to 1 Bilt Point per dollar spent on rent and mortgage payments
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- $400 Bilt Travel Portal hotel credit per year (up to $200 biannually)
- $200 Bilt Cash annually
- Priority Pass membership
- No foreign transaction fees
Cons
- Moderate annual fee
- Designed primarily for members seeking a premium, all-in-one card
- Earn points on housing with no transaction fee
- Choose to earn 4% back in Bilt Cash on everyday spend. Use Bilt Cash to unlock point earnings on rent and mortgage payments with no transaction fee, up to 1X.
- 2X points on everyday spend
- $400 Bilt Travel Hotel credit. Applied twice a year, as $200 statement credits, for qualifying Bilt Travel Portal hotel bookings.
- $200 Bilt Cash (awarded annually). At the end of each calendar year, any Bilt Cash balance over $100 will expire.
- Welcome bonus (subject to approval): 50,000 Bilt Points + Gold Status after spending $4,000 on everyday purchases in the first 90 days + $300 of Bilt Cash.
- Priority Pass ($469/year value). See Guide to Benefits.
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