Delta Makes Negative Changes to Voucher Policy

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.

As of yesterday, Delta customers are no longer able to transfer or combine airline vouchers, eCredits or eCertificates that were issued on or after December 15.

These vouchers are usually issued for denied boarding, taking the bump, or as return credit on an unused flight or cancelled ticket. Until now, you’ve been able to transfer vouchers to other people, and to combine up to three of them to purchase a ticket. In fact, I just combined several old vouchers the other day to get a ticket for a family member. Now, however, you won’t be able to transfer them to anyone else unless that person is traveling with you on the same reservation number, and you can only use one voucher per ticket purchase. I’m not happy.

So, instead of being able to use up to three to cover the cost of a single ticket, you can only use one and have to pay the rest. For instance, if you had three $200 vouchers and bought an $700 ticket, you could combine your three vouchers for $600 in value and end up paying only the leftover $100 of the ticket price. Now, however, you could only use a single $200 voucher and would have to pay the remaining $500 out of pocket. If you have any value left on the voucher, you can use it in the future, just as before.

No Notice!?

What’s worse than changing these rules is that Delta gave its SkyMiles members no notice of the rule change. There was no email, no general announcement, nothing. People have only been finding out about it when calling the airline and trying to redeem vouchers.

Other airlines have made changes to their frequent flyer programs of late, including British Airways with its new Avios program, and American Airlines with the change in earning of their Million Miler program, but at least they had the decency to inform their loyal flyers far in advance … as Delta should have, especially when they make a negative change like this.

Frequent flyer programs have always been able to change the rules of their game – in fact they can just end the programs if they wanted to (though then they wouldn’t get billions of dollars from credit card companies!). However, I think it’s bad practice when you make changes and don’t proactively inform your best customers. Delta stealthily devalued their gift card program recently, which also irked many people so sadly I see this developing as a trend with their program.

As one TPG reader emailed me, “While Christmas may have come early for you with the American Airlines double EQM promo, all Delta brought us was a lump of coal.”

Gold Delta SkyMiles® Credit Card from American Express

If you are a Delta flyer who is looking to bank some extra miles this card is a great addition for your wallet. While you'll earn 2 miles per dollar on Delta purchases and 1 mile per dollar on everything else, you'll also have access to other perks like priority boarding, a first bag checked free and discounted Delta  Sky Club access.

Apply Now
More Things to Know
  • Earn 30,000 Bonus Miles after spending $1,000 in purchases on your new Card in your first 3 months and a $50 statement credit after you make a Delta purchase with your new Card within your first 3 months.
  • Earn 2 miles on every dollar spent on purchases made directly with Delta. Earn 1 mile for every eligible dollar spent on purchases.
  • Check your first bag free on Delta flights - that's a savings of up to $200 per round trip for a family of four.
  • Want even more flexibility? Pay with Miles is a Card Member feature that gives you the option to redeem miles for all or part of the price of your tickets on
  • Settle into your seat sooner with Priority Boarding.
  • Enjoy a $0 introductory annual fee for the first year, then $95.
  • Terms Apply.
  • See Rates & Fees
Intro APR on Purchases
Regular APR
17.99%-26.99% Variable
Annual Fee
$0 introductory annual fee for the first year, then $95.
Balance Transfer Fee
Either $5 or 3% of the amount of each transfer, whichever is greater.
Recommended Credit
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.