Upon Prompting, US Airways Decides to Honor Their 1,000 Mile Promise
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Bumping this post because it’s still working, so call and get your miles if you haven’t already!
On Saturday I wrote about my displeasure with US Airway’s handling of their botched email promising many of their Dividend Miles members 1,000 points.
Well, today I decided to call and ask a phone rep for the miles, because I heard some people had success doing just that.
I called 800-428-4322 and then hit 3 for Dividend Miles. I entered my Dividend Miles number and zip code when prompted by Alan, their chipper automated machine. I then hit 0 when they started rattling off my account information and was immediately transferred to a phone rep.
Me: “Hi there. I got an email from US Airways recently promising me 1,000 free miles and they still haven’t showed up in my account.”
Rep: “Oh really? When did you get this email?”
Me: “I think it was Tuesday – it said miles would be waiting in my account, but I checked all week and they still aren’t there.”
Rep: “Please verify your account number, address and phone number”
Me: Provides details.
Rep: “Sir, thank you so much for your patience. I’ve just added the 1,000 points to your account so your new balance is xxx,xxx. Have a great day”
Me: “Thanks, you too!”
Lo and behold my account already shows the new “Customer appreciation bonus” miles. I am not elite with US Airways, so I was surprised I got the miles. If you have a couple minutes, it might behoove you to give them a ring and ask for the miles. As much as people say this isn’t a PR nightmare – I agree, it’s not a nightmare – it sure isn’t good. I don’t know whether this manual addition of the miles is a new directive, but I imagine it has something to do with the bad press generated like this, this and this.
Either way, get your free miles while the phone trick works. Please report your success/failure with this method below.
Welcome to The Points Guy!
Earn 90,000 bonus miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new card in the first three months of card membership. Offer ends 11/10/2021.
With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.
- Limited Time Offer: Earn 90,000 Bonus Miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new Card in your first 3 months. Offer expires 11/10/2021.
- Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
- Earn 3X Miles on Delta purchases and purchases made directly with hotels.
- Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
- Earn 1X Miles on all other eligible purchases.
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