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After a winter, spring and summer of air travel meltdowns, will the holidays be any better?

Oct. 26, 2022
5 min read
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After a winter, spring and summer of air travel meltdowns, will the holidays be any better?
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Air travel in the post-COVID-vaccine era has been an exercise in patience, with ongoing operational meltdowns spoiling the excitement of getting back out into the world.

After several consecutive busy travel seasons marred by delays and cancellations that left passengers missing the holidays or stranded for days, the big question on many travelers' minds is: Will this year's holiday period be better, or are we in for another bumpy ride?

Ultimately, it depends on a few scenarios, said Robert W. Mann, an aviation consultant and former airline executive. However, he's cautiously optimistic.

"They seem to have priced it for perfection," he said, noting higher fares that are nonetheless being met by strong demand. "That ought to give them an incentive to do a good job."

Many of the issues that were at the root of the previous meltdowns have been addressed, at least partially.

Airlines learned a humbling lesson about their ability to meet demand with tight margins and consequently slashed their capacity this summer. This freed up aircraft and crew members to help recover during irregular operations — preventing unavoidable things like weather-related delays from spiraling into days-long sagas of stranded passengers.

The emergence of the Omicron variant and its rapid spread also contributed to the disruptions during last year's Christmas and New Year's travel periods, combined with severe weather across the country.

Since the meltdowns earlier in 2022, however, airlines have had time to rebuild their depleted ranks, at least to a degree.

"They've had six more months to put together hiring plans," Mann said.

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Connor Cunningham, an airline analyst at Melius Research, also appears to be optimistic, pointing out in an Oct. 10 research note that airlines have largely managed to get things under control.

"The operational issues that plague the group have largely subsided as airlines provided more slack to their networks," Cunningham wrote.

Still, the potential for a holiday mess is always there. One major headwind this year: holiday timing.

Pulling off holiday flying schedules typically relies on airline employees picking up extra hours and trips, often with high bonuses attached.

This year, Thanksgiving falls on Nov. 24, earlier than usual. That means the holiday period — stretching from the days before Thanksgiving through New Year's — is longer than normal. This could put a strain on airline crew resources, requiring more hours worked in total than usual.

More: Why do flight cancellations and delays keep happening?

"Holiday timing could also provide headwinds given the elongated period between Thanksgiving and Christmas, among other timing anomalies," Cunningham wrote.

On the other hand, during a recent conference call with investors, Delta executives framed the extended holiday period as being helpful for managing its operation.

"I think you're going to see a more normalized flow than you typically do," CEO Ed Bastian said during the call. "Holidays tend to be very peaky on the highest days and lighter on some of the lower travel days. With travelers having a lot more flexibility and mobility relative to work, I think you're going to see a busy period for the Thanksgiving week throughout the week," rather than primarily on Wednesday, Bastian said.

"That's going to help us operationally a bit as well, managing flow," he added. "I think you'll also see that over the Christmas-New Year's break as well."

As is the case every year, with the holidays coming toward the end of their respective months — when many employees have already fulfilled their obligatory hours — airlines could have trouble convincing employees to pick up extra assignments.

"That's just the toughest time for crew availability," Mann said.

Last year, airlines offered extra incentives, such as premium pay rates and bonuses, for employees to work holiday shifts, and Mann expects that tool to be helpful this year.

"I think there's a realization that they're going to have to incentivize volunteerism, so to speak," Mann said. "And that's a change. Historically, volunteerism was both expected and not paid at a premium."

Still, the extra pay might not be enough to fully cover staffing needs, Mann said.

"There's a limit to [incentivizing] volunteerism," he noted. "You're going to get people who respond to that because of the money, but there are some people that, frankly, aren't interested in the extra money over the holidays — they're more interested in being home with their families."

Even though the airlines appear to be generally more prepared for this holiday season, there's unfortunately never a guarantee of things going smoothly.

"It really just comes down to external factors like weather," Mann said, "whether that uses up additional crew time earlier in the month, or whether that may occur over the holiday period itself."

If things do go wrong, TPG has guides on what to do during delays and cancellations, so be sure to check out our tips:

Featured image by VICTOR J. BLUE/BLOOMBERG/GETTY IMAGES
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

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  • Packed with credits foodies will enjoy
  • Solid welcome bonus

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  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.