Skip to content

What to do if the airline offers you a choice of cash or miles for your trouble

July 10, 2022
6 min read
plane clouds photo
The cards we feature here are from partners who compensate us when you are approved through our site, and this may impact how or where these products appear. We don’t cover all available credit cards, but our analysis, reviews, and opinions are entirely from our editorial team. Terms apply to the offers listed on this page. Please view our advertising policy and product review methodology for more information.

While cancellations during last weekend's Fourth of July travel frenzy did not reach the level they had in previous summer weeks, it still wasn't a clean weekend by any stretch, with thousands of delays on top of hundreds of flights canceled. In the midst of it all, TPG reported U.S. Transportation Secretary Pete Buttigieg took to social media to remind customers of the importance of weighing the options when it comes to points, miles and cash.

Buttigieg reiterated U.S. Department of Transportation (DOT) policies, which entitle flyers to refunds whenever their flight is canceled if they ultimately do not fly. The rules also require refunds for passengers who choose not to rebook when their flight is significantly delayed — though the policies don't specifically lay out what constitutes a significant delay.

Buttigieg went on to point out that occasionally, in the midst of flight disruptions, airlines may offer you a choice of compensation in the form of cash or miles. It's important, he wrote, to carefully consider your options.

"When deciding whether to accept miles, it's helpful to know their value," Buttigieg explained.

He's not wrong.

American Airlines plane at Philadelphia
An American Eagle jet waits at the gate at Philadelphia International Airport (PHL). (Photo by Sean Cudahy/The Points Guy)

Know the value of an airline mile

TPG calculates the value of a mile from major airlines' loyalty programs in our Points and Miles Valuations, which are updated monthly. The page — which also includes points valuations for major hotel and credit card loyalty programs, too — tells you how many cents a single point or mile is worth. It's a page you may want to bookmark before your next trip, in case you end up having to make a decision like the one Buttigieg outlined.

You can see, for instance, that TPG values a single mile in the American Airlines AAdvantage program at 1.77 cents; a Delta SkyMiles mile at 1.41 cents and a United MileagePlus mile at 1.21 cents.

Related: This is how TPG is changing points and miles valuations for the better

So, if your flight on Delta got canceled, for example, and the airline is offering you a choice of $100 or 10,000 SkyMiles, you'll need to figure out how much those miles are worth.

Daily Newsletter
Reward your inbox with the TPG Daily newsletter
Join over 700,000 readers for breaking news, in-depth guides and exclusive deals from TPG’s experts

Grab your calculator. You'll want to multiply 1.41 (cents) times 10,000 (miles) and you get 14,100 cents. Divide that by 100 for the dollar amount, which is $141. That means you may be better off taking the miles in this case, as they have a higher value.

Related: How I decide whether to redeem points or pay cash

(Photo by Zach Griff/The Points Guy)

Important considerations for booking, too

As you consider booking a flight on miles (or a hotel stay on points) you'll want to weigh the same factors in deciding whether to use your miles, points or pay with cash. No need to pull out your own calculator in this case, though — we have a handy online tool.

With TPG's Awards vs. Points Calculator, you can plug in what the award price is in terms of points or miles along with any fees you'll have to pay on top of your award booking. You'll also input the cash cost.

The calculator, which uses TPG's valuations as a benchmark, will then tell you what your best option is for that booking.

For instance, let's say I was booking a flight for next month on American Airlines from Ronald Reagan Washington National Airport (DCA) to Boston Logan International Airport (BOS). The cash fare for this itinerary is $190.

american airlines booking screenshot
(Screenshot from americanairlines.com)

A round trip booked on AAdvantage miles comes to 16,000 miles plus $11.20 in fees.

american airlines booking screenshot
(Screenshot from americanairlines.com)

Enter each of those numbers into the calculator, and you'll see that you're better off paying in cash, as the miles are worth about $90 more than what you'd pay for the cash fare.

(Screenshot from TPG's Awards vs. Cash Calculator)
(Screenshot from TPG's Awards vs. Cash Calculator)

When weighing whether to accept cash or miles from an airline, you could also plug in the numbers – just know that for that situation, you'll want to take the opposite of whatever the calculator is suggesting. That is to say, when you're booking, you're looking for the lowest amount; when you're accepting something, you want the highest value.

terminal 4 Los Angeles (LAX)
Planes wait at the gate while others taxi at Los Angeles International Airport (LAX). (Photo by Sean Cudahy/The Points Guy)

A wide range of scenarios and choices

Of course, the cash-versus-miles choice Buttigieg outlined is just one scenario that can play out when it comes to flight disruptions and compensation, and it's not necessarily a choice you'll encounter.

There are any number of ways your trip can get disrupted, and plenty of ways the airline may try to compensate you for your trouble (if it does at all).

Airlines may (but won't always) compensate you for expenses incurred when you have an unexpected overnight stay somewhere because of a delay or cancellation. You can always ask.

The carrier also might cancel your flight and offer you a refund, but no miles.

Sometimes you might get an offer from the airline for a certain cash amount to move to a later flight. That's likely the airline trying to preemptively account for oversold flights. If taking a later flight is an option for you, you might see if you can get even more money out of the airline than its initial offer.

From time to time, as TPG's Andrew Kunesh recently found out, you might even get both money and miles for your trouble.

I once even received miles from an airline as an apology because the air conditioning on a flight back from the Caribbean wasn't properly working and it was hot on board.

Bottom line: Whether you're weighing an offer from the airline for compensation or considering whether to book a flight, be sure to know the value not just of the cash but of the loyalty currency involved.

Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

TPG featured card

Rewards rate
5X milesEarn 5X miles on hotels, vacation rentals and rental cars booked through Capital One Travel
2X milesEarn unlimited 2X miles on every purchase, every day
Intro offer
Open Intro bonus
Enjoy a $250 travel credit & earn 75K bonus miles
Annual fee
$95
Regular APR
19.49% - 28.49% (Variable)
Recommended credit
Open Credit score description
670-850Excellent, Good

Pros

  • Stellar welcome offer of 75,000 miles after spending $4,000 on purchases in the first three months from account opening. Plus, a $250 Capital One Travel credit to use in your first cardholder year upon account opening.
  • You'll earn 2 miles per dollar on every purchase, which means you won't have to worry about memorizing bonus categories
  • Rewards are versatile and can be redeemed for a statement credit or transferred to Capital One’s transfer partners

Cons

  • Highest bonus-earning categories only on travel booked via Capital One Travel
  • LIMITED-TIME OFFER: Enjoy $250 to use on Capital One Travel in your first cardholder year, plus earn 75,000 bonus miles once you spend $4,000 on purchases within the first 3 months from account opening - that’s equal to $1,000 in travel
  • Earn unlimited 2X miles on every purchase, every day
  • Earn 5X miles on hotels, vacation rentals and rental cars booked through Capital One Travel
  • Miles won't expire for the life of the account and there's no limit to how many you can earn
  • Receive up to a $120 credit for Global Entry or TSA PreCheck®
  • Use your miles to get reimbursed for any travel purchase—or redeem by booking a trip through Capital One Travel
  • Enjoy a $50 experience credit and other premium benefits with every hotel and vacation rental booked from the Lifestyle Collection
  • Transfer your miles to your choice of 15+ travel loyalty programs
  • Top rated mobile app