You can now use your American AAdvantage miles to upgrade your airport experience
American Airlines lets its premium cabin passengers pay for extra-special treatment via its Five Star Service offerings. And now, you can use your miles as a payment option.
As first noted by Twitter user @xJonNYC and confirmed with the airline, American will now let you redeem AAdvantage miles for the base level Five Star Service. As usual, the buy-up is only available to those traveling in either first or business class on at least one segment of the American Airlines itinerary.
For more TPG news delivered each morning to your inbox, sign up for our daily newsletter.
What American Airlines Five Star Service gets you
This VIP experience is ideal for travelers who find business or first class isn't premium enough. It makes the ground experience more enjoyable, providing extra perks like priority check-in — including access to Flagship First Check-In, where available — expedited security screening, access to the Admirals Club, an escort to and from the gate, pre-boarding, priority re-accommodation during delays and more.
While some perks like priority boarding may seem redundant for premium cabin passengers, having access to the exclusive Flagship First Check-In area and expedited security can be valuable. Even more so during times like this when social distancing is more important than ever.
Access is usually reserved for Flagship First passengers on qualifying three-cabin flights, AAdvantage Executive Platinum members on qualifying international flights, ConciergeKey members and Oneworld Emeralds. Unlike the usual priority security privileges, passengers coming from the Flagship First Check-In area are escorted directly to the front of the line.
How much does Five Star Service cost?
Five Star Service usually costs $350 for the first person and $100 for each additional adult. Passengers 17 and under pay just $50. With miles, the service costs 35,000 miles for the first adult and 10,000 miles per additional adult or 5,000 miles per additional child, meaning the airline is valuing miles at 1 cent apiece.
Adding more options for redeeming miles is a welcome development, but the value proposition isn't very good. TPG values AAdvantage miles at 1.4 cents each, so there are definitely better uses of your miles. For instance, you can redeem 32,500 miles for a Flagship Business seat on American's premium transcontinental A321T flights.
Related: Choosing the Best Credit Card for American Airlines Flyers
Which airports offer Five Star Service?
Five Star Service is offered at 16 U.S. airports and four international ones. However, only its U.S. locations are bookable with miles:
- Austin (AUS)
- Atlanta (ATL)
- Boston (BOS)
- Charlotte (CLT)
- Chicago O'Hare (ORD)
- Dallas / Fort Worth (DFW)
- Los Angeles (LAX)
- Miami (MIA)
- Nashville (BNA)
- New York Kennedy (JFK)
- New York LaGuardia (LGA)
- Newark (EWR)
- Philadelphia (PHL)
- Phoenix (PHX)
- San Francisco (SFO)
- Washington Reagan (DCA)
You can purchase Five Star Service by calling 877-578-2702 or emailing fivestar.service@aa.com.
American's more premium Five Star experiences like Five Star Select (which includes perks like Flagship First Dining and American Airlines Cadillac or cart transfers), Five Star Private Departure and Five Star Private Arrival have been temporarily suspended due to the pandemic. It's unknown whether those will become bookable with miles when they resume.
Bottom line
This new feature comes two months after American Airlines introduced the option to purchase seats with miles. The airline also recently made adjustments to boarding times, award change and redeposit fees, elite status and more.
TPG featured card
at American Express's secure site
Terms & restrictions apply. See rates & fees.
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 5X | New! Earn 5X Membership Rewards® points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App. |
| 3X | Earn 3X Membership Rewards® points on flights booked through AmexTravel.com, the Amex Travel App, or purchased directly from airlines. |
| 2X | Earn 2X Membership Rewards® points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App and cruises booked and paid through AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
Pros
- Valuable dining and food-related credits
- Flexible rewards with airline and hotel transfer partners
- Multiple travel and purchase protections
- No foreign transaction fees
- Access to Amex Offers for additional savings (enrollment required)
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $8,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- New! Earn 5X Membership Rewards® points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App.
- Earn 3X Membership Rewards® points on flights booked through AmexTravel.com, the Amex Travel App, or purchased directly from airlines.
- Earn 2X Membership Rewards® points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App and cruises booked and paid through AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- Pay It® lets you tap in the American Express® App to quickly pay for small purchase amounts throughout the month and still earn rewards the way you usually do. Plan It® gives you the option to split up big purchases into equal monthly payments with a fixed fee. You’ll know upfront exactly how much you’ll pay.
- Updated! $120 Dining Credit: Earn up to a total of $10 in statement credits monthly when you pay with the Gold Card at Grubhub (including Seamless), Buffalo Wild Wings, Five Guys, The Cheesecake Factory, and Wonder. This can be an annual savings of up to $120. Enrollment required.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year at over 10,000 qualifying U.S. Resy restaurants after you pay for eligible purchases with the American Express® Gold Card. That’s up to $50 in statement credits semi-annually. Enrollment required.
- $84 Dunkin' Credit: Earn up to $7 in monthly statement credits after you pay with the American Express® Gold Card at U.S. Dunkin’ locations. Enrollment required.
- $120 Uber Cash on Gold: Enjoy up to $120 in Uber Cash annually with your Gold Card. Just add your Card to your Uber account and you'll get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an Amex Card for your transaction.
- New! As an American Express® Gold Card Member, you can enjoy complimentary Hertz Five Star® Status. Enjoy benefits like skipping the counter at select locations, adding an additional driver at no additional cost*, and vehicle upgrades**. Benefit enrollment and Hertz Gold+ registration are required. *Additional drivers must meet standard rental qualifications and must be a spouse or domestic partner to qualify as complimentary. Other additional drivers subject to fees. **Benefits are subject to availability and vary by location. Additional Hertz program Terms and Conditions including age restrictions apply.
- Take advantage of a $100 credit towards eligible charges* at over 1,300 upscale hotels worldwide when you book The Hotel Collection through AmexTravel.com or the Amex Travel App **. *Eligible charges vary by property. **The Hotel Collection requires a two-night minimum stay.
- Book your travel through the Amex Travel App with added peace of mind – backed by American Express® service and support. Only for American Express® Card Members.
- Whenever you need us, we're here. Our Member Services team will ensure you are taken care of. From lost Card replacement to statement questions, we are available to help 24/7.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.