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You can now use your American AAdvantage miles to upgrade your airport experience

July 15, 2020
4 min read
Flagship First Check In Benji Stawski
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American Airlines lets its premium cabin passengers pay for extra-special treatment via its Five Star Service offerings. And now, you can use your miles as a payment option.

As first noted by Twitter user @xJonNYC and confirmed with the airline, American will now let you redeem AAdvantage miles for the base level Five Star Service. As usual, the buy-up is only available to those traveling in either first or business class on at least one segment of the American Airlines itinerary.

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What American Airlines Five Star Service gets you

This VIP experience is ideal for travelers who find business or first class isn't premium enough. It makes the ground experience more enjoyable, providing extra perks like priority check-in — including access to Flagship First Check-In, where available — expedited security screening, access to the Admirals Club, an escort to and from the gate, pre-boarding, priority re-accommodation during delays and more.

While some perks like priority boarding may seem redundant for premium cabin passengers, having access to the exclusive Flagship First Check-In area and expedited security can be valuable. Even more so during times like this when social distancing is more important than ever.

Access is usually reserved for Flagship First passengers on qualifying three-cabin flights, AAdvantage Executive Platinum members on qualifying international flights, ConciergeKey members and Oneworld Emeralds. Unlike the usual priority security privileges, passengers coming from the Flagship First Check-In area are escorted directly to the front of the line.

Flagship First check-in at LAX. (Photo by Zach Griff/The Points Guy)

How much does Five Star Service cost?

Five Star Service usually costs $350 for the first person and $100 for each additional adult. Passengers 17 and under pay just $50. With miles, the service costs 35,000 miles for the first adult and 10,000 miles per additional adult or 5,000 miles per additional child, meaning the airline is valuing miles at 1 cent apiece.

Adding more options for redeeming miles is a welcome development, but the value proposition isn’t very good. TPG values AAdvantage miles at 1.4 cents each, so there are definitely better uses of your miles. For instance, you can redeem 32,500 miles for a Flagship Business seat on American's premium transcontinental A321T flights.

Related: Choosing the Best Credit Card for American Airlines Flyers

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Which airports offer Five Star Service?

Five Star Service is offered at 16 U.S. airports and four international ones. However, only its U.S. locations are bookable with miles:

  • Austin (AUS)
  • Atlanta (ATL)
  • Boston (BOS)
  • Charlotte (CLT)
  • Chicago O'Hare (ORD)
  • Dallas / Fort Worth (DFW)
  • Los Angeles (LAX)
  • Miami (MIA)
  • Nashville (BNA)
  • New York Kennedy (JFK)
  • New York LaGuardia (LGA)
  • Newark (EWR)
  • Philadelphia (PHL)
  • Phoenix (PHX)
  • San Francisco (SFO)
  • Washington Reagan (DCA)

You can purchase Five Star Service by calling 877-578-2702 or emailing fivestar.service@aa.com.

American's more premium Five Star experiences like Five Star Select (which includes perks like Flagship First Dining and American Airlines Cadillac or cart transfers), Five Star Private Departure and Five Star Private Arrival have been temporarily suspended due to the pandemic. It's unknown whether those will become bookable with miles when they resume.

Bottom line

This new feature comes two months after American Airlines introduced the option to purchase seats with miles. The airline also recently made adjustments to boarding times, award change and redeposit fees, elite status and more.

Related: Earn up to 7x bonus miles on your next flight

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  • No Foreign Transaction Fees.
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  • Terms Apply.
Apply for American Express® Gold Card
at American Express's secure site
Terms & restrictions apply. See rates & fees
Best for dining at restaurants
TPG Editor‘s Rating
4 / 5
Go to review

Rewards Rate

4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
4XEarn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
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2XEarn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
1XEarn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.