Skip to content

United just gave flyers a very exciting Polaris retrofit update

Oct. 15, 2021
5 min read
United Boeing 787-10 Dreamliner Polaris Newark Tel Aviv Zach Griff - 27
United just gave flyers a very exciting Polaris retrofit update
The cards we feature here are from partners who compensate us when you are approved through our site, and this may impact how or where these products appear. We don’t cover all available credit cards, but our analysis, reviews, and opinions are entirely from our editorial team. Terms apply to the offers listed on this page. Please view our advertising policy and product review methodology for more information.

United first unveiled its Polaris business-class product in 2016.

Since then, the airline embarked on (what has felt like) an endless retrofit project to outfit its existing international fleet with these top-notch cabins.

Though the carrier has made substantial progress since rolling out the first retrofitted plane back in 2017, there are still a handful of wide-body jets that feature the old lie-flat product. Fortunately, that number keeps dwindling, and United is now on the cusp of having all of its active international widebodies retrofitted.

During a media briefing about United's largest-ever transatlantic route expansion, Patrick Quayle, senior vice president of international network and alliance, gave TPG a fleet-by-fleet overview of where things stand with the onboard product, so read on for the good news.

Boeing 767-300ER

Only one of United's new flagship transatlantic destinations announced on Thursday will be operated by a Boeing 767-300ER (Palma de Mallorca, Spain).

When asked about what onboard product flyers can expect on this flight, Quayle was eager to tell travelers that it'll be United's latest Polaris cabin.

Only five of United's Boeing 767-300ERs still have the legacy cabins with the Collins Diamond business-class pods in the pointy end of the plane. One of the five remaining jets is currently receiving the Polaris modification in Hong Kong, and the other four will be complete by February 2022, according to Quayle.

United is splitting its 39 Boeing 767-300ERs into two different Polaris layouts. There's a premium "high-J" version with a whopping 46 business-class pods, 22 Premium Plus recliners and 99 coach seats, as well as a "standard" layout with 30 Polaris pods and 184 coach seats.

Premium Plus on the United "high-J" Boeing 767-300ER (Photo by Zach Griff/The Points Guy)

Taking a look at the seat map for your upcoming flight will confirm which layout you'll experience.

Daily Newsletter
Reward your inbox with the TPG Daily newsletter
Join over 700,000 readers for breaking news, in-depth guides and exclusive deals from TPG’s experts

Boeing 787-9 Dreamliner

Along with the Boeing 767-300ER, United's Boeing 787-9 Dreamliner fleet is still undergoing the Polaris and Premium Plus cabin retrofits.

To date, 50% of the airline's 787-9s are outfitted with the new cabins, with three more in the retrofit process as of press time.

Polaris on the Boeing 787-9 Dreamliner (Photo by Zach Griff/The Points Guy)

As for the remaining Dreamliners, Quayle told TPG that they'll be completed by early summer 2022, barring any supply chain issues with the seat installation and manufacturing process.

For many routes operated by the Boeing 787-9, you won't know which cabin you'll get until a few days before departure. Some others, however, will always be operated by a Polaris-equipped Dreamliner.

If United's selling its premium economy cabin, dubbed Premium Plus, on your route that's operated by the 787-9, then you can be certain that the flight will feature the new Polaris seats.

Boeing 767-400ER

If you're flying in United's premium cabins, this is the plane to avoid.

Before the pandemic, United's 767-400ERs were a workhorse on flights to Europe and South America. Once the pandemic decimated demand for long-haul flights, United opted to store these gas-guzzlers and instead use the more fuel-efficient Boeing 787 Dreamliner for its skeleton international network.

But in February, a chunk of the carrier's Boeing 777 fleet was be grounded following an uncontained engine failure, leaving United with no option but to bring back the 767-400ERs.

United has 16 of these planes, and none of them have received the new cabins, nor is there a timeline available for when the retrofits could start.

Boeing 777-200

All United Boeing 777-200s that operate long-haul international routes have already been updated with the latest cabins.

The carrier has a subfleet of 777-200s that primarily serve domestic destinations, including Hawaii, and other short-haul markets. These planes have a very outdated 2-4-2 "dorm-style" business-class cabin, and there are no plans to upgrade these cabins with the Polaris retrofits.

For now, this subfleet of planes, along with the international 777-200s powered by Pratt & Whitney engines are parked pending an investigation into the aforementioned engine failure that occurred earlier this year.

Boeing 777-300

All 22 of United's Boeing 777-300s are already outfitted with the Polaris and Premium Plus cabins.

Boeing 787-8 Dreamliner

All 12 of United's Boeing 787-8 Dreamliners have already been retrofitted with Polaris and Premium Plus cabins.

Polaris on the Boeing 787-8 Dreamliner (Photo by Zach Griff/The Points Guy)

Boeing 787-10 Dreamliner

All United Boeing 787-10 Dreamliners feature Polaris and Premium Plus cabins.

Bottom line

I, for one, can't wait for the cabin "guessing game" when flying United to be over. Though it's taken a while, the finish line for United's Polaris retrofit program is on the horizon.

By next summer, all of the carrier's international widebodies, excluding the 767-400ER fleet, will be outfitted with the latest cabins, which is great news for anyone who's booking long-haul routes with United.

Featured image by ZACH GRIFF/THE POINTS GUY
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

TPG featured card

Best for businesses with high spending
TPG Editor‘s Rating
4.5 / 5
Go to review

Rewards

2 - 10X miles

Intro offer

LIMITED-TIME OFFER: Earn up to 400K bonus miles

Annual Fee

$395

Recommended Credit

740-850
Excellent

Why We Chose It

The Capital One Venture X Business Card has all the Capital One Venture X Rewards Credit Card has to offer and more. It offers an incredible welcome bonus and requires an equally impressive spend to qualify. In addition, the card comes with premium travel perks like annual travel credit. (Partner offer)

Pros

  • The Capital One Venture X business card has a very lucrative welcome offer.
  • In addition, the card comes with many premium travel perks such as an annual $300 credit for bookings through Capital One Business Travel.
  • Business owners are also able to add employee cards for free.

Cons

  • The card requires significant spending to earn the welcome offer.
  • Another drawback is that the annual travel credit can only be used on bookings made through Capital One Business Travel.
  • LIMITED-TIME OFFER: Earn up to 400K bonus miles: 200K miles when you spend $30K in the first 3 months, and an additional 200k miles when you spend $150k in the first 6 months
  • Earn unlimited 2X miles on every purchase, everywhere—with no limits or category restrictions
  • Earn 10X miles on hotels and rental cars and 5X miles on flights and vacation rentals booked through Capital One Business Travel
  • With no preset spending limit, enjoy big purchasing power that adapts so you can spend more and earn more rewards
  • Empower your teams to make business purchases while earning rewards on their transactions, with free employee and virtual cards. Plus, automatically sync your transaction data with your accounting software and pay your vendors with ease
  • Redeem your miles on flights, hotels and more. Plus, transfer your miles to any of the 15+ travel loyalty programs
  • Every year, you'll get 10,000 bonus miles after your account anniversary date. Plus, receive an annual $300 credit for bookings made through Capital One Business Travel
  • Receive up to a $120 credit for Global Entry or TSA PreCheck®. Enjoy access to 1,300+ airport lounges worldwide, including Capital One Lounge locations and Priority Pass™ lounges, after enrollment
  • Enjoy a $100 experience credit and other premium benefits with every hotel and vacation rental booked from the Premier Collection
  • This is a pay-in-full card, so your balance is due in full every month
Apply for Capital One Venture X Business
at Capital One's secure site
Terms & restrictions apply. See rates & fees
Best for businesses with high spending
TPG Editor‘s Rating
4.5 / 5
Go to review

Rewards Rate

2X miles2 miles per dollar on every purchase
5X miles5 miles per dollar on flights and vacation rentals booked through Capital One Business Travel
10X miles10 miles per dollar on hotels and rental cars booked through Capital One Business Travel
  • Intro Offer

    LIMITED-TIME OFFER: Earn up to 400K bonus miles
  • Annual Fee

    $395
  • Recommended Credit

    740-850
    Excellent

Why We Chose It

The Capital One Venture X Business Card has all the Capital One Venture X Rewards Credit Card has to offer and more. It offers an incredible welcome bonus and requires an equally impressive spend to qualify. In addition, the card comes with premium travel perks like annual travel credit. (Partner offer)

Pros

  • The Capital One Venture X business card has a very lucrative welcome offer.
  • In addition, the card comes with many premium travel perks such as an annual $300 credit for bookings through Capital One Business Travel.
  • Business owners are also able to add employee cards for free.

Cons

  • The card requires significant spending to earn the welcome offer.
  • Another drawback is that the annual travel credit can only be used on bookings made through Capital One Business Travel.
  • LIMITED-TIME OFFER: Earn up to 400K bonus miles: 200K miles when you spend $30K in the first 3 months, and an additional 200k miles when you spend $150k in the first 6 months
  • Earn unlimited 2X miles on every purchase, everywhere—with no limits or category restrictions
  • Earn 10X miles on hotels and rental cars and 5X miles on flights and vacation rentals booked through Capital One Business Travel
  • With no preset spending limit, enjoy big purchasing power that adapts so you can spend more and earn more rewards
  • Empower your teams to make business purchases while earning rewards on their transactions, with free employee and virtual cards. Plus, automatically sync your transaction data with your accounting software and pay your vendors with ease
  • Redeem your miles on flights, hotels and more. Plus, transfer your miles to any of the 15+ travel loyalty programs
  • Every year, you'll get 10,000 bonus miles after your account anniversary date. Plus, receive an annual $300 credit for bookings made through Capital One Business Travel
  • Receive up to a $120 credit for Global Entry or TSA PreCheck®. Enjoy access to 1,300+ airport lounges worldwide, including Capital One Lounge locations and Priority Pass™ lounges, after enrollment
  • Enjoy a $100 experience credit and other premium benefits with every hotel and vacation rental booked from the Premier Collection
  • This is a pay-in-full card, so your balance is due in full every month