Touring United’s First 767 With the New Polaris Business Seats
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
When United launched its new Polaris business-class seat on the 777-300ER in February, the day-long affair included breakfast at the new O’Hare Polaris Lounge, appearances by a handful of executives — including CEO Oscar Munoz — and a special charter flight from Chicago to San Francisco, giving journalists a chance to experience the new seat before it began revenue service two days later.
Today’s launch was met without a bit of fanfare, but I’d argue that it’s even more significant than what we experienced back in February, given that this is the first time United’s added its brand-new seat to an older aircraft. I’d even go so far as to call this an old aircraft, given that N644UA, the first plane selected for this honor, has been flying for the airline since 1991.
But enough babbling… you’re here for the pretty pictures, so that’s all the background you’ll be getting from me today. I’m going to dig right into the tour — otherwise, for more on United’s 767 update, check out the posts below:
- Which of United’s 767s Will Get the New Polaris Seats?
- United’s 767 With the New Polaris Business Seats Launches From Newark Friday
- First Look: United’s New Polaris Business Seats on the 767-300
Cockpit and Galleys
While the cabin has been heavily modified, the 767-300 has the same old cockpit — though the captain did note that the carpets have been refreshed.
What’s especially exciting though is that the crew rest has been improved quite a bit, and now includes a slide-out curtain that tucks away in a closet when not in use.
The galleys are largely unchanged as well — below is the business-class galley up front.
And the economy galley in the rear.
Until today, United operated three versions of the 767 — one 767-400ER model, with 39 business-class seats in a 2-1-2 configuration, and two 767-300 versions, including one with six first-class seats and 26 biz seats in a 2-2-2 configuration and one with 30 business seats in a 2-1-2 arrangement, pictured below:
Now there’s a third version of the 767-300ER, with 30 new-and-improved Polaris seats.
This retrofitted 767-300 offers 30 Polaris seats in a 1-1-1 configuration.
The 1-1-1 arrangement means all passengers have direct access to the aisle — especially important with most passengers choosing to get some shut-eye on redeye flights to Europe.
There’s a fair amount of privacy as well — the seats are staggered, so you shouldn’t end up accidentally staring at your neighbor at any point during the flight.
Some seats are more private than others, of course — window seats in odd-numbered rows are closer to the window, so you’ll be best off with one of those.
Meanwhile, all the center (D or F) seats are exposed to one side of the aisle — while center seats were a great pick for solo travelers on the 2-1-2 version, I would opt for an odd-row window seat here.
The lavatories have gotten a refresh as well.
While the 777-300ER has what’s arguably United’s worst economy product, the 767-300ER sports the airline’s best.
These planes offer a much more comfortable ride in economy — unlike with the 777-300ER, where seats are arranged in a 3-4-3 configuration and measure just 17 inches wide, the updated 767s maintain the 2-3-2 configuration, with each seat offering a whopping 18.5-inch width, making this the largest economy seat in United’s entire fleet.
There’s power and on-demand entertainment at every seat, in addition to larger overhead bins, new lavatories and other cabin design updates.
Oddly, there are two sets of Economy Plus seats in the rear — they’re reserved for resting flight attendants on longer flights, but you can select them on shorter flights, such as the eastbound crossing to London.
The economy lavatories have also been replaced, though they’re arguably a bit more bare bones than their Polaris counterparts.
United’s new 1-1-1 Polaris cabin is an enormous step up from the 2-2-2 business class you’ll find on the 3-cabin 767s today, and it’s a notable improvement over the more modern 2-1-2 767s as well.
If you spot one of the retrofitted aircraft assigned to a flight you’re planning to book, this is definitely the version to pick.
Welcome to The Points Guy!
Earn 90,000 bonus miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new card in the first three months of card membership. Offer ends 11/10/2021.
With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.
- Limited Time Offer: Earn 90,000 Bonus Miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new Card in your first 3 months. Offer expires 11/10/2021.
- Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
- Earn 3X Miles on Delta purchases and purchases made directly with hotels.
- Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
- Earn 1X Miles on all other eligible purchases.
- Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
- Enjoy your first checked bag free on Delta flights.
- Fee Credit for Global Entry or TSA Pre✓®.
- Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
- No Foreign Transaction Fees.
- $250 Annual Fee.
- Terms Apply.
- See Rates & Fees