Skip to content

United and American may ban passengers who don't wear masks

June 16, 2020
4 min read
United 787 with mask in Denver_2
United and American may ban passengers who don't wear masks
The cards we feature here are from partners who compensate us when you are approved through our site, and this may impact how or where these products appear. We don’t cover all available credit cards, but our analysis, reviews, and opinions are entirely from our editorial team. Terms apply to the offers listed on this page. Please view our advertising policy and product review methodology for more information.

American and United Airlines are stepping up their mask policy enforcement.

Both airlines announced on Monday that all passengers will be required to wear masks per existing rules, but now those who refuse will face real consequences.

Beginning June 16 at American and June 18 at United, any passenger who does not wear a mask while traveling could be flagged for each airline's list of restricted flyers, possibly causing them to be barred from flying with the carrier again.

United offered slightly more details in announcing its policy, saying that the travel prohibition would last for a period of time that will be determined by the company after a "comprehensive incident review."

Sign up for the free daily TPG newsletter for more aviation news.

Both airlines have technically required passengers to wear masks onboard since May, but many U.S. carriers had reportedly advised crews not to be heavy-handed in enforcing the policy and risk an in-flight incident with a passenger that refused to comply.

Now, the companies seem ready to bring down the hammer on unmasked flyers.

"Every reputable heath institution says wearing a mask is one of the most effective things people can do to protect others from contracting COVID-19, especially in places like an aircraft where social distancing is a challenge," Toby Enqvist, United's chief customer officer said in a statement. "Today's announcement is an unmistakable signal that we're prepared to take serious steps, if necessary, to protect our customers and crew."

Read more: Airline unions say government is failing flyers by not implement coronavirus rules.

Daily Newsletter
Reward your inbox with the TPG Daily newsletter
Join over 700,000 readers for breaking news, in-depth guides and exclusive deals from TPG’s experts
(Photo by DANIEL SLIM/AFP via Getty Images)

Both airlines will permit passengers to fly without a mask if they have a medical condition or disability that prevents them from wearing one. And all travelers can temporarily remove their masks to eat, drink or take medicine.

United also provided a few more details about exactly how the policy will be enforced. Passengers who refuse to wear a mask will be reminded by cabin crews of the airline's policy, and those who continue not to refuse to wear a mask could eventually be flagged for possible future travel restrictions.

"Any final decision or actions regarding a customer's future flight benefits will not occur onboard but instead take place after the flight has reached its destination and the security team has investigated the incident," the airline said in a press release.

Related: Sanitizer with your Stroopwafel? Many airlines are now providing cleaning supplies to passengers.

The policy updates by American and United's policy updates coincided with a Monday announcement from the Airlines for America (A4A) trade group, which said many of its members were stepping up enforcement of their onboard mask policies.

According to A4A, members would all enforce their mask requirements more strenuously and increase efforts to notify passengers about the rules before they travel. A4A represents big U.S. carriers, including American, Delta, Southwest and United

Related: United Airlines to mortgage MileagePlus for coronavirus funds, anticipates no impact to members.

Among current efforts: some airlines now require customers to acknowledge mask policies during check-in along with onboard announcements about the rules.

"U.S. airlines are very serious about requiring face coverings on their flights. Carriers are stepping up enforcement of face coverings and implementing substantial consequences for those who do not comply with the rules," A4A president and CEO Nicholas Calio said in a statement. "Face coverings are one of several public health measures recommended by the CDC as an important layer of protection for passengers and customer-facing employees."

Related: DOT will distribute almost 100 million face masks across the transportation sector.

For its part Southwest has required passengers to wear masks onboard since May 1, and said it will continue to bar passengers without a mask from boarding.

TPG has reached out to Delta to see if there are any changes to their mask policy enforcement practices. This post will be updated as that information becomes available.

United aircraft are seen at Newark Liberty Airport on March 23, 2018. (Photo by Gary Hershorn/Getty Images)

This story was originally published on June 15, 2020 and was updated to reflect the new policy at American Airlines.

TPG featured card

Best for businesses with high spending
TPG Editor‘s Rating
4.5 / 5
Go to review

Rewards

2 - 10X miles

Intro offer

LIMITED-TIME OFFER: Earn up to 400K bonus miles

Annual Fee

$395

Recommended Credit

740-850
Excellent

Why We Chose It

The Capital One Venture X Business Card has all the Capital One Venture X Rewards Credit Card has to offer and more. It offers an incredible welcome bonus and requires an equally impressive spend to qualify. In addition, the card comes with premium travel perks like annual travel credit. (Partner offer)

Pros

  • The Capital One Venture X business card has a very lucrative welcome offer.
  • In addition, the card comes with many premium travel perks such as an annual $300 credit for bookings through Capital One Business Travel.
  • Business owners are also able to add employee cards for free.

Cons

  • The card requires significant spending to earn the welcome offer.
  • Another drawback is that the annual travel credit can only be used on bookings made through Capital One Business Travel.
  • LIMITED-TIME OFFER: Earn up to 400K bonus miles: 200K miles when you spend $30K in the first 3 months, and an additional 200k miles when you spend $150k in the first 6 months
  • Earn unlimited 2X miles on every purchase, everywhere—with no limits or category restrictions
  • Earn 10X miles on hotels and rental cars and 5X miles on flights and vacation rentals booked through Capital One Business Travel
  • With no preset spending limit, enjoy big purchasing power that adapts so you can spend more and earn more rewards
  • Empower your teams to make business purchases while earning rewards on their transactions, with free employee and virtual cards. Plus, automatically sync your transaction data with your accounting software and pay your vendors with ease
  • Redeem your miles on flights, hotels and more. Plus, transfer your miles to any of the 15+ travel loyalty programs
  • Every year, you'll get 10,000 bonus miles after your account anniversary date. Plus, receive an annual $300 credit for bookings made through Capital One Business Travel
  • Receive up to a $120 credit for Global Entry or TSA PreCheck®. Enjoy access to 1,300+ airport lounges worldwide, including Capital One Lounge locations and Priority Pass™ lounges, after enrollment
  • Enjoy a $100 experience credit and other premium benefits with every hotel and vacation rental booked from the Premier Collection
  • This is a pay-in-full card, so your balance is due in full every month
Apply for Capital One Venture X Business
at Capital One's secure site
Terms & restrictions apply. See rates & fees
Best for businesses with high spending
TPG Editor‘s Rating
4.5 / 5
Go to review

Rewards Rate

2X miles2 miles per dollar on every purchase
5X miles5 miles per dollar on flights and vacation rentals booked through Capital One Business Travel
10X miles10 miles per dollar on hotels and rental cars booked through Capital One Business Travel
  • Intro Offer

    LIMITED-TIME OFFER: Earn up to 400K bonus miles
  • Annual Fee

    $395
  • Recommended Credit

    740-850
    Excellent

Why We Chose It

The Capital One Venture X Business Card has all the Capital One Venture X Rewards Credit Card has to offer and more. It offers an incredible welcome bonus and requires an equally impressive spend to qualify. In addition, the card comes with premium travel perks like annual travel credit. (Partner offer)

Pros

  • The Capital One Venture X business card has a very lucrative welcome offer.
  • In addition, the card comes with many premium travel perks such as an annual $300 credit for bookings through Capital One Business Travel.
  • Business owners are also able to add employee cards for free.

Cons

  • The card requires significant spending to earn the welcome offer.
  • Another drawback is that the annual travel credit can only be used on bookings made through Capital One Business Travel.
  • LIMITED-TIME OFFER: Earn up to 400K bonus miles: 200K miles when you spend $30K in the first 3 months, and an additional 200k miles when you spend $150k in the first 6 months
  • Earn unlimited 2X miles on every purchase, everywhere—with no limits or category restrictions
  • Earn 10X miles on hotels and rental cars and 5X miles on flights and vacation rentals booked through Capital One Business Travel
  • With no preset spending limit, enjoy big purchasing power that adapts so you can spend more and earn more rewards
  • Empower your teams to make business purchases while earning rewards on their transactions, with free employee and virtual cards. Plus, automatically sync your transaction data with your accounting software and pay your vendors with ease
  • Redeem your miles on flights, hotels and more. Plus, transfer your miles to any of the 15+ travel loyalty programs
  • Every year, you'll get 10,000 bonus miles after your account anniversary date. Plus, receive an annual $300 credit for bookings made through Capital One Business Travel
  • Receive up to a $120 credit for Global Entry or TSA PreCheck®. Enjoy access to 1,300+ airport lounges worldwide, including Capital One Lounge locations and Priority Pass™ lounges, after enrollment
  • Enjoy a $100 experience credit and other premium benefits with every hotel and vacation rental booked from the Premier Collection
  • This is a pay-in-full card, so your balance is due in full every month