United's network planner reveals why he's still bullish on summer in Europe, even as the booking window closes
Patrick Quayle isn't ready to give up on a European summer travel surge.
As June inches closer without a European reopening or much-rumored U.S.-U.K. corridor anywhere in sight, airline executives and analysts are largely beginning to think that it's too late for any kind of meaningful summer travel demand, even if a full reopening took place today.
It's simply too late in the booking curve, the argument goes. People looking to vacation in June, July and August have mostly booked their trips already. With Europe looking uncertain at best, many would-be Europe-bound travelers have instead opted for Hawaii, Florida, Mexico or the Caribbean.
Quayle, the chief of network planning at United Airlines, concedes that it's late in the normal booking curve, and admits that leisure demand has mostly returned to 2019 levels riding on short-haul travel.
But, he said during an interview with TPG, these are not normal times. Why should we expect the booking curve to play out the same as in other years?
People are still searching for and booking flights to recently opened European countries — Iceland, Greece, Italy, Croatia — at a high rate, he said, and data collected from the airline's website shows users remain highly engaged searching for summer flights to Europe.
"Based on the data we're seeing internally from United.com and our internal bookings," he said, "there are a ton of people making net new bookings," even as we move into the tail end of the traditional booking curve.
It's an opinion that stands at odds with one of United's major competitors, American Airlines.
American has committed to flying to domestic and regional destinations, such as Cancun, Mexico. During an investor call in April, and during a meeting with JP Morgan Chase executives in May, airline executives said they would rather stick with the known demand to those locations instead of risking Europe — something that they believe is too late at this point.
"So even if markets were to reopen, so much of the actual window for purchasing for the summer has actually passed us by,” American Airlines president Robert Isom said in April.
Executives at United's other major competitor, Delta, have suggested a less bearish approach than American, but implied that they will still proceed with caution.
Delta president Glen Hauenstein, during a seminar with Wolfe Research this week, argued that the summer booking curve would actually shift later in the year, better aligning with whenever the continent reopens.
"What we think is that Europe will continue to reopen, and that will push summer Europe travel, which is usually June, July and August, more into this September, October shoulder season," he said. "October is actually usually one of the better months to go to Europe."
He did say, however, that the airline could add capacity by pulling grounded planes from storage.
Related: Vaccinated Americans are raring to travel, survey shows, and are booking up summer vacations
"We will reallocate airplanes or take them out of the desert and start putting them to Europe as demand climbs."
Delta and American are also hampered by having to train pilots who were furloughed or on leave during the pandemic. United, which managed to avoid furloughs, is better prepared with crew members to assign to new routes at a virtual moment's notice, Quayle said.
"All the pilots were kept on the property and all the pilots were kept in their positions," he said. "So it's just simply bringing the aircraft out of storage or taking them from a domestic rotation and putting it onto an international rotation," he added, referring to international wide-body aircraft currently servicing domestic routes.
Then there's the fact that United has already planned to increase service, including to already reopened countries, but also to places that haven't reopened. For instance: London.
In late April, United chief operating officer Andrew Nocella said the airline was ready to ramp up its service to the U.K.: “We have the aircraft standing by, ready to fly this summer,” he said. “For example, we anticipate operating between eight and 10 daily flights to London Heathrow this summer, if and when a travel corridor is permitted to open.”
At the time, the airline had three daily flights to London. Quayle said that for July, it would add two more daily London flights for a total of five — even though the U.K. hasn't actually reopened to Americans yet.
"Eight to 10 is a few more, but it's not radically different from five in July," Quayle said about increasing frequencies.
Related: Where you can go once you are vaccinated: A country-by-country guide
"In July, we'll be flying 60% of our transatlantic schedule versus 2019," he said. "A year ago if you asked me would we be doing this, I'd have said no."
Ultimately, Quayle said, he thinks that long-haul international travel can still recover enough for the summer to be a rewarding one — as long as more destinations do, in fact, reopen.
"We think international is where it's at and we think international has a lot of potential this summer," Quayle told TPG.
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- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
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| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 3X | Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com. |
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You may be eligible for as high as 100,000 Membership Rewards® Points after spending $6,000 in eligible purchases on your new Card in your first 6 months of Membership. Welcome offers vary and you may not be eligible for an offer.As High As 100,000 points. Find Out Your Offer.Annual Fee
$325Recommended Credit
Credit ranges are a variation of FICO® Score 8, one of many types of credit scores lenders may use when considering your credit card application.Excellent to Good
Why We Chose It
There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.

