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How I refunded a Spirit Airlines ticket in 2 minutes via text message

April 16, 2020
4 min read
How I refunded a Spirit Airlines ticket in 2 minutes via text message
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Put the terms "Spirit Airlines" and "requesting a flight refund" in the same sentence and you might imagine a painfully arduous, time-consuming and perhaps borderline impossible process. But, at least for now, you'd (shockingly) be wrong.

Months ago, I booked a pair of Spirit Airlines tickets from Houston to Las Vegas at the airport to save some cash. But now, the once-exciting plan of a quick budget-friendly trip to Vegas to celebrate my husband's early May birthday was no longer a good idea. Like millions of other travelers, we were left needing to cancel our Spirit Airlines flights.

Related: Everything you need to know before flying Spirit Airlines

Luckily, I'd already received notice of a "flight change notification" for our flights when Spirit changed our nonstop early afternoon departure to a late evening departure, which wouldn't have worked for us even if it was safe to travel right now. To better align operations with demand during coronavirus realities, Spirit, like every other airline, has dramatically reduced operations. This means that my original flight was canceled (though the change notification email didn't use that term), thus opening up the ability for me to request a true refund, rather than just a future flight credit.

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The email encouraged me to "click here" to cancel and receive a reservation credit. But, it went on to say that there was an online FAQ that outlined other options, including information on refunds -- yes, please.

While there wasn't a way to request a refund without contacting Spirit Airlines, the FAQs revealed a virtually painless way to contact the airline ... text message.

Related: How to monitor your airline reservations for changes

To get a Spirit Airlines refund, you can text 48763 using regular old-fashioned text messages or use WhatsApp 801-401-2222 and simply start the conversation by sending the text, "Hello."

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Immediately, the system responded with a follow-up text that included a few multiple-choice questions about my reservation and my cancellation preferences.

Within one minute, I was offered by text the option to cancel and get a refund or receive a reservation credit for the full value of my booking, plus a $50 Spirit Airlines voucher. Normally, that would be pretty tempting as $50 can go a long way on Spirit. However, I have no idea when I'll book additional future leisure travel on Spirit, so it was probably best for me to just get the money back and start fresh when the time comes.

Related: Why you should think twice before taking an airline voucher credit

Within two minutes, the texting back and forth process was complete. You do need to have your flight confirmation number and the email associated with the reservation handy to complete the process.

A few hours later, I received a text from an actual person at Spirit confirming that my refund of $66.82 was issued, which indeed posted back to my credit card that same day.

Spirit Airlines' refund process was painless. There were no hoops to jump through, no funny fees involved, no long hold times, no mind-numbing hold music, nothing but a straightforward process. Taking apart trips you were looking forward to is sad, but it helps tremendously when the process is this simple.

While it can be quirky, I already kinda loved flying Spirit Airlines for certain types of trips. This simple process solidified that I'll 100% be a return customer when it's again time to plan leisure trips to destinations such as Las Vegas, Orlando and beyond.

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TPG featured card

Best card for premium perks while traveling
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards

2 - 10X points
10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
2X2 Miles per dollar on every purchase, every day

Intro offer

75,000 bonus miles
Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

Annual Fee

$395

Recommended Credit

740-850
Excellent
Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,400+ lounges, including Capital One Lounges and our Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023
Best card for premium perks while traveling
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
2X2 Miles per dollar on every purchase, every day
  • Intro Offer
    Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

    75,000 bonus miles
  • Annual Fee

    $395
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    740-850
    Excellent

Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,400+ lounges, including Capital One Lounges and our Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023