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Southwest Airlines suffers systemwide computer outage for second time in 24 hours

June 15, 2021
2 min read
Southwest Airlines suffers systemwide computer outage for second time in 24 hours
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Editor's Note

This post has been updated with new information. 

Southwest Airlines experienced a system outage Tuesday afternoon, leading to widespread delays and cancellations as the airline raced to get its network back online.

At the airline's request, The Federal Aviation Administration issued a nationwide groundstop for all Southwest flights shortly after 3 p.m. ET. The outage was Southwest's second in less than 24 hours, after a similar system failure led to a groundstop Monday night.

Disruptions were being reported across Southwest’s network. More than 475 Southwest flights – about 14% of the carrier's entire Tuesday schedule – had been canceled as of 4:05 p.m. ET, according to flight-tracking website FlightAware. Another 1,233 Southwest flights — or about 36% of the day’s schedule — were delayed.

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Delta Air Lines and Alaska Airlines also experienced system issues Monday night, although the issues appeared to be fixed by Tuesday.

Southwest acknowledged the glitch in a Tuesday afternoon statement to TPG, saying it "is in the process of resuming normal operations after a brief pause in our flight activity resulting from intermittent performance issues with our network connectivity Tuesday afternoon.

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"Our Teams are working quickly to minimize flight disruptions and Customer impact," Southwest added in its statement. "We appreciate our Customers’ patience as we work to get them to their destinations."

Monday night's issue at Southwest appeared to be caused by a third-party system that provides weather information for pilots. It was not immediately clear whether the two outages were related or caused by the same thing.

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    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

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Why We Chose It

It's hard to find a card that competes with the mile-long list of benefits that come with the Amex Business Platinum. While it's certainly not the card for the average consumer, a business owner with tons of expenses -- especially related to travel -- will find this card incredibly valuable. This card is similar to the consumer version that Amex offers, but with more business-oriented perks around statement credits and earning rates that are a better fit for business owners.

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  • Extended warranty protection
  • International Airline Program and Cruise Privileges Program

Cons

  • Steep annual fee
  • Difficulty meeting $15,000 welcome offer for smaller businesses
  • Limited high-bonus categories outside of travel
  • The Points Guy Exclusive Offer: Earn 150,000 Membership Rewards® points after you spend $15,000 on eligible purchases with the Business Platinum Card® within the first 3 months of Card Membership.
  • Get 5X Membership Rewards® points on flights and prepaid hotels on amextravel.com, and 1X points for each dollar you spend on eligible purchases.
  • Earn 1.5X points (that’s an extra half point per dollar) on eligible purchases at US construction material & hardware suppliers, electronic goods retailers and software & cloud system providers, and shipping providers, as well as on purchases of $5,000 or more everywhere else, on up to $2 million of these purchases per calendar year.
  • Unlock over $1,000 in annual statement credits on a curation of business purchases, including select purchases made with Dell Technologies, Indeed, Adobe, and U.S. wireless service providers.
  • $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year for checked baggage fees, lounge day passes, and more at one selected airline.
  • $189 CLEAR® Credit: Use your Card and get up to $189 back per year on your CLEAR® membership. CLEAR® is available at more than 50 U.S. airports and stadiums.
  • The American Express Global Lounge Collection® can provide an escape at the airport. With more than 1,400 airport lounges across 140 countries and counting, you have more lounge location options than any other credit card on the market as of 9/2021.
  • $695 Annual Fee.
  • Terms Apply.