We stayed at the first new casino in Vegas in a decade – and it accepts points
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It’s been 11 years since a brand-new resort opened on the Las Vegas strip.
That changed on June 24 with the opening of Resorts World, a 3,500-room hotel complex, with three Hilton hotels all under one roof. Totaling a whopping $4.3 billion, the property is the most expensive resort ever developed in Las Vegas.
At TPG, we wanted to give you a detailed first look at Resorts World just days after it opened. So, we paid for three staffers, myself included, to head to Vegas to check out the property. We’d split up into each of the three hotels and report back on our findings.
While this might be the hottest new resort in town — it was packed, especially for a mid-week stay — and it’s still a work in progress. Read on for more.
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What is Resorts World in Las Vegas?
Resorts World, owned by the Genting Group from Malaysia, occupies a new 59-story tower, housing three different Hilton brands, ranging from mid-tier to upscale to luxury. With 1,774 rooms, the Las Vegas Hilton is the largest, and most affordable, of the three. The Conrad Las Vegas is a tiny bit smaller at 1,496 rooms and commands a slight premium compared to the Hilton.
Finally, there’s the Crockfords Las Vegas, part of Hilton’s new LXR luxury brand. With just 236 rooms, it’s the nicest, most exclusive and expensive of the trio.
Of course, a brand-new Vegas resort isn’t complete without a massive casino, pool complex, shopping arcade and food court – and Resorts World has all that and more.
While Resorts World isn’t a household name in America, it’s one of the world’s largest casino chains, owned by Genting Group. Though Hilton is the chain’s partner running the three hotels, the Asian influence is obvious.
From the outside, you’ll notice red accents everywhere, a nod to the popular color in Chinese culture that symbolizes luck and happiness.
Once inside, the influence continues throughout the resort, and not just with red accents. You won’t find any floor numbers starting with a four, an unlucky number in Chinese because it sounds like the word “death.”
The dining establishments also pay homage to the Asian influence, with multiple outlets serving authentic local delicacies like Peking Duck, clay pot rice, yakitori and more (Don’t worry, though, there’s plenty of barbeque and avocado toast available as well).
Where on The Strip is Resorts World?
The first thing to consider about staying at Resorts World is its location.
Located at the far, northwest end of the Las Vegas Strip, the resort feels like it’s nestled on its own little (or big) island. The closest major resort is the Encore, which for now, requires a walk across the busy Las Vegas Boulevard to get to (A pedestrian bridge is in the works).
If you plan to stop at other attractions along The Strip, you’re either in for a long walk or a ride in a taxi or Uber. The resort’s also one of the furthest from the airport.
Note that there’s some construction happening between Resorts World and the nearby Fashion Show mall.
But there is one big plus to the resort’s location: it’s the closest of the major ones to the Las Vegas Convention Center. Better yet, Resorts World will soon be connected to the brand-new Las Vegas Loop, a network of underground tunnels that shuttle visitors in Teslas, for free, within and around the convention center in mere minutes.
For us, the resort’s location wasn’t a problem — our sole focus was on checking out the property. If you’re in the same boat or attending a conference nearby, then this could be the best place to stay.
First impressions of Resorts World
From the moment we stepped inside, we all agreed on one thing: Resorts World is the liveliest and hottest property on The Strip right now.
The place was bustling: the lobby was filled with a group of over 100 volleyball players waiting to catch a ride to a nearby competition. Visitors were streaming in and out of the casino floor. The wait for the elevator exceeded five minutes at one point.
While the entire property felt packed — cue flashbacks to pre-pandemic times — the actual experience differed substantially based on the individual resort.
The Hilton was consistently the most crowded. There are about ten check-in desks, so the lobby was constantly full with guests checking in and out, even at 7 a.m. For a nearly 1,800-room hotel, I would’ve expected more check-in areas.
When I arrived at 3 p.m., the check-in line zig-zagged across the lobby. With over 50 guests waiting their turn, I was happy to find a private lounge area reserved for guests staying in suites.
In the end, my check-in process took just minutes, but don’t expect the same going forward. The hotel’s PR team reached out to let me know that I was mistakenly escorted to the VIP area. According to them, there is no elite check-in area, so you’ll be stuck waiting in long lines on busy days.
The experience in the Conrad and Crockfords lobby couldn’t have been more different. Though the Conrad is nearly as large as the Hilton, the lobby area was noticeably more relaxed. Completing check-in took just minutes at the Conrad.
As for the Crockfords, well, there wasn’t much of a check-in experience. Less than a day before arrival, Scott Mayerowitz, TPG’s executive editor, received a call from the hotel saying that the hotel wasn’t open yet. He was offered a stay at the Conrad or Hilton, but Crockfords wasn’t ready for primetime.
That didn’t stop us from peeking into the Crockfolds lobby. Of all three hotels under the Resorts World roof, this is clearly the nicest. The design felt the most tasteful and luxurious of the trio. (Crockfords is named after a London casino, also owned by the Genting Group.)
It’s also the most exclusive. Though there are internal hallways connecting all three lobbies, the Crockfords will feature its own private driveway with a guard gate that only opens for guests staying there.
While the “hard product” at Resorts World is top-notch, the resort still needs to work out many kinks, including unusably slow Wi-Fi and inconsistent service, the latter of which is pretty standard for a brand-new hotel.
How much does a stay at Resorts World cost?
As outlined, there are three tiers of Hilton-branded hotels at Resorts World, with the average prices in both cash and points below.
|Hotel||Cost in cash||Cost in points|
|Hilton||$120 – $250||42,000 – 70,000|
|Conrad||$173 – $350||54,000 – 80,000|
|Crockfords||$300 – $500||80,000 – 95,000|
Note that prices vary, especially on some weekends and during special events.
Additionally, the prices above don’t factor in the mandatory $45 nightly resort fee, plus tax. As with most resort fees out there, it includes many items that were once “free” with your stay. You’ll find the full list of inclusions pasted below from the hotel’s website.
- 5G high-speed Wi-Fi (30mbps) for up to eight devices
- Smart TV Casting ability
- In-room refrigerator
- Unlimited local and toll-free calls
- Access to our expansive 5.5-acre pool complex featuring seven unique pool experiences
- 5% off cabana experience ($800 Cabana plus food & beverage minimum)
- 5% off pool chair experience (two chairs and $200 minimum)
- 5% off spa and fitness treatments ($230 minimum per treatment)
- 10% off spa or fitness retail items ($100 minimum)Please note that this fee is included as part of your daily fee that is listed within your online reservation and confirmation email.
Another thing to note is that all three of Resorts World hotels qualify for the up to $250 annual resort statement credit you receive as a cardholder of the Hilton Honors American Express Aspire Card. The information for the Hilton Aspire Amex card has been collected independently by The Points Guy. The card details on this page have not been reviewed or provided by the card issuer.
Another perk of holding the Aspire card is complimentary Hilton Honors Diamond status, which includes space-available upgrades, early check-in and late checkout based on availability and free continental breakfast, which at this hotel was delivered in the form of a $15 per person nightly food and beverage credit.
What are the rooms like at Resort World?
Las Vegas Hilton
Hilton isn’t exactly known as the most modern or posh brand. There are wild inconsistencies across properties.
But check all your preconceived notions at the door — the Hilton at Resorts Worlds outperforms its name and is on equal footing with the more upscale and pricier Conrad-branded hotel next door.
Walking in the hallways of the Hilton felt nothing like my last Hilton stay at the Chicago O’Hare airport nearly two years ago. (Moldy carpets and leaking ceilings greeted me on a cold Chicago night.)
Here, in Vegas, the Hilton’s hallways, with their blue accents, modern artwork and fancy carpetings, felt like they’d been picked out of a nearby Waldorf Astoria.
I was equally impressed by the standard king-bed room itself. Coming in at 400 square feet, it isn’t the largest entry-level room in Vegas, but the design, relative to other Hiltons worldwide, was downright luxurious.
The bed itself was quite comfortable — despite the late night and three-hour time difference, I slept quite well.
Tech-savvy travelers will appreciate that each side table had two USB-A ports, one USB-C port and a power outlet. Each room has an alarm clock with a built-in speaker and a Qi-wireless charger that works with the latest devices, including the entire iPhone 12 lineup.
There’s no desk in the room — just two chairs around a small circular table. This wasn’t ideal for our work trip, but vacationers likely won’t mind.
A small closet separated the bedroom from the bathroom. For a solo traveler, it was large enough, but you’ll likely need to use the drawers in the dresser if you’re traveling for more than a few days with more than one person.
This is Vegas, after all, so the minibar was as well-stocked (and overpriced) as you’d expect. A 375-milliliter bottle of Belvedere vodka would set you back $68. A pack of cashews? $18.
Notably, there’s no in-room coffee machine.
My one major critique about the room was the size of the bathroom. With just a single vanity, toilet and shower all in one small space, getting ready in the morning could be a challenge for couples or friends traveling together.
While I was fortunate for the view of the Strip from my 27th-floor room, it’s important to note that the windows of the Hilton’s Strip-facing rooms are obstructed by the building’s massive LED screen that spans all the way up to the 59th floor.
The screen doesn’t just obstruct the view; it also seems to keep the windows dirty as well.
Despite the small bathroom and obstructed view, in my opinion the room was still one of, if not the, nicest in the entire Hilton portfolio.
One-bedroom suite at the Hilton
TPG executive editor Scott Mayerowitz got a taste of the high-roller lifestyle.
After having his reservation canceled at Crockfords, the soon-to-open luxury boutique property on-site, he was given a one-bedroom suite on the 61st floor of the Hilton.
Unlike the rooms below, this suite has floor-to-ceiling windows giving great views of the Wynn, Encore of the rest of The Strip beyond.
There is a separate check-in area. There are two private elevator banks – one for floors 61-63 and the other for 64 through the top 66th floor. (Note: the hotel skips floors 4 and 40-49 because, as mentioned previously, in some cultures, the number four is considered unlucky since it sounds similar to the word “death.” There’s also no 13th floor for us superstitious Americans.)
As for the room itself, it was a tastefully modern suite with maybe just a little too much gold in the artwork, bathroom fixtures and the bedroom. It pushed right up to that line of being gaudy without ever crossing it.
There was plenty of space to spread out on the living room couch and chairs or at the high island table at the bar.
There was a half bathroom off the main entryway.
In the bedroom, the king bed faced out on towards the Strip with the drapes and shades opening with a touch of bedside buttons. Outlets and USB plugs were plentiful and the row of closets was enough to store a long weekend’s worth of clothes for any fashionable couple.
The bathroom had a rainfall shower, private toilet, giant soaking tub and double vanity. With more than 40 food outlets in the complex, it was refreshing to see that the bathroom did not include a scale.
However, like many other hotels, the suite at the Hilton came with bulk shampoo, conditioner, body wash and hand soap. Some people feel this is great for the environment but others feel it is a money-saving move that doesn’t fit with luxury hotels. At least the ones at Resorts World are branded as Byredo, a luxury perfumer that fits with the resort’s vibe.
The room had two Resorts World branded robes and Frette slippers. No such robes or slippers were in the standard Hilton or Conrad rooms.
During the opening week, rooms at the Hilton were selling for $126, while the one-bedroom suite was going for $800.
This is the largest room that Resorts World sells on its own website and on the Hilton site. But a look at the floor plans behind the door shows that larger suites do exist; you just need to call to get prices and to book.
Conrad Las Vegas
Summer Hull, TPG’s director of content, checked out the Conrad.
While the Hilton portion of Resorts World had outperformed our middle-of-the-road expectations, the Conrad had a big reputation to live up to as one of the world’s premier luxury brands.
Her hopes for this stay were almost as high as the 59-story building when walking into an all-new Conrad in Las Vegas. She loves Vegas and this wasn’t just a new Conrad. With 1,496 ultra-stylish rooms and suite rooms, it’s actually the largest Conrad in the world.
Just a week had passed since the resort’s grand opening and the casino floor was buzzing on this midweek afternoon when she went to check in. Thankfully, once she passed from the casino floor to the entrance of the Conrad, the vibe was calmer and the crowds thinned.
However, even in the quiet lobby, she hadn’t fully left the Vegas scene behind. Waiting there was a shiny Liberace piano, which reportedly was designed for his shows at the Las Vegas Hilton in the heydays of the 1970s. Immediately, Hull knew the Conrad isn’t there to serve as an escape from Vegas, instead, it’s a blend of the brand’s normal understated luxury with the bling and sparkle of The Strip.
There were just two other guests checking in when she arrived and she had less than a 30-second wait to start the process herself.
Summer clearly hadn’t been paying enough attention to her Hilton Honors status during the pandemic as she had slipped down to Silver status, which meant not getting much in the way of perks, breakfast or upgrades. However, it was the perfect kick-in-the-seat reminder to match her Platinum Card® from American Express to Hilton once again to reactive Gold status (enrollment required). She would have received a $15 breakfast credit that could be used towards any food/beverage if she had Gold or higher status at check-in.
But, those are details. The important part was that her room was ready, so away she went to swipe the key card on the elevator and head to the 14th floor.
When she opened the heavy door, the air in the 550 square-foot room still smelled like glorious new construction. Everything from the white, fluffy towels to the white duvet was in pristine condition.
And, unlike the standard rooms in the Hilton, the Conrad had floor-to-ceiling windows that showcased the pools and a portion of the Las Vegas Strip — as long as you are willing to look past some construction.
Thinking back to the strategic use of bling in the hotel’s lobby, the aesthetic of the room made sense. It doesn’t just lean into the muted tones of other Conrad properties but featured intentional splashes of red and gold.
Usually, red and gold aren’t Hull’s colors of choice for a hotel room. However, Resorts World has strong Asian ties and influences, and from that cultural perspective, the colors represent wealth, luck and prosperity, exactly what you’re probably hoping for when stepping up to the casino table.
Another potential Asian influence in the room was the relatively hard mattress. Again, that’s a matter of personal preference, but it was a little more firm than preferred.
Functionally, the blackout curtains did their job, the thermostat did a great job cranking the temperatures down when asked and the shower was great in terms of temperature and water pressure.
In total, Hull paid $209 plus tax and the $45 nightly resort for a night at the Conrad Las Vegas at Resort World and felt it was a fair deal given the excitement around Resorts World what other similar Vegas properties were going for that night. However, at a lower price point with similar offerings, it could make sense to opt for the Hilton next time — especially since the only marked difference is the room’s decor and floor-to-ceiling windows.
Crockfords Las Vegas
Though Crockfords isn’t currently open, we arranged a sneak peek tour of two model rooms during our stay.
The first, a standard, two queen-bed room, was nicely appointed but appeared no larger than the standard rooms at the Hilton or Conrad.
Though the finishes were a noticeable step up, and the room included a DeLonghi espresso machine, I couldn’t imagine paying more than double to stay at Crockfords. At least you’re guaranteed a high floor — Crockfords occupies floors 59 through 66.
The only added amenity of staying at Crockfords is a reserved chaise lounger at the cabana pool, as detailed below.
We also checked out an entry-level one-bedroom suite that felt quite similar to the suite at the Hilton, except it had an added walk-in dressing room, decked out with four closets and a 180-degree mirror.
The finishes were a bit more tasteful than the suite at the Hilton, but likely not nice enough to command a significant revenue premium. During our stay, it was more than twice the price.
The resort does have larger suites as well, but you need to call directly to get pricing and make a booking.
What are the amenities at Resorts World?
Resorts World will soon check all the boxes for amenities available at a Las Vegas resort. For now, the hotel’s spa remains under construction, but many of the other amenities are already operational.
Of course, with the Vegas heat, it’s important to have plenty of pools available, and Resorts World delivers on that.
All pools are located on the fifth floor and open from 8 a.m. until 8 p.m.
With three main pools, there should be plenty of room to spread out, even on the hottest days.
Finding a lounger shouldn’t be a problem, especially since most of them are included with the resort fee.
One nice feature about the chaise loungers is that they’re well-padded, a noticeable step up from the thin ones you’ll find at other Vegas resorts.
There’s a longer rectangular lap-style pool and large Jacuzzi located adjacent to the main pool, next to the Bimini Bar. This was the least crowded pool during peak times.
There are umbrellas throughout the pool deck to help provide shade, but I’d recommend getting to the pool early to snag a prime seat if you’re looking to minimize vitamin D exposure.
In addition to the main pool, there’s a family pool with some built-in water features, which looked like a blast for families traveling with young children.
The resort has two pool areas reserved for those looking to splurge.
The circular cabana pool is available to those staying in Crockfords, as well as those renting a cabana. Crockfords guests get a free lounge chair at the cabana pool. (Note that there are no dedicated amenities available for guests staying at the Conrad, despite the hotel commanding a revenue premium compared to the Hilton.)
Then, there’s the VIP pool area, which is the nicest of the bunch at Resorts World. Here you’ll find a posh poolside bar, love seats, cabanas and chaise loungers, which start at $100, half of which will be returned to you in the form of a food and beverage credit.
There are two pools reserved for VIPs: a rectangular one near the bar, as well as Vegas’ only infinity pool with strip views.
There’s one gym shared across all three hotels located on the second floor, open from 5 a.m. to 9 p.m. It features five top-of-the-line Lifefitness treadmills, three ellipticals, four stair steppers and a handful of other cardio machines, including one of my favorites, a Woodway treadmill.
The hotel also has six Peloton bikes, another one of our favorite pieces of exercise equipment.
There were plenty of weight machines, free weights and stretching areas available in the gym as well.
The gym will soon offer stretching sessions for a yet undisclosed fee. Until then, guests can use one of the Theragun massage guns for free.
While the fitness center is well equipped with a variety of machines, it got particularly crowded during peak morning times. With 3,500 rooms, it’s no surprise I needed to wait nearly 15 minutes to use one of the resort’s five treadmills.
As mentioned, the spa is still under construction and is slated to open in late summer.
What shopping and entertainment options are available at Resorts World?
Resorts World is building a two-story shopping mall next to the casino. Dubbed “The District”, you’ll soon have plenty of options to spend your winnings.
Though some stores have already opened, many others are still under construction. There are plenty of cordoned-off areas in the mall.
I personally didn’t recognize many of the stores that are already open, like Sneaker Garden, Judith Leiber and Fred Segal (though each has its fans).
As for entertainment, the resort’s AYU day club opens on July 1, with Miley Cyrus performing there on July 4. The nightclub, Zouk, will open during the fall.
The resort will also open its 5,000-seat theater later this year, with its first major performance by Katy Perry scheduled for Dec. 29.
There are a handful of other shops spread around the resort. You’ll find a Sugarfina and Nectar bath treats store on the walk between the Hilton and the casino.
Of course, with this being Vegas — the main entertainment for most will likely be the casino.
How is the casino at Resorts World?
While I can describe how the casino looks, I can’t vouch for how you’ll fare.
As you’d expect, there are tons of tables games and slots throughout with bright lights and loud screams of winners (and losers) going 24/7. This isn’t the largest casino in Vegas, but it’s likely the most tech-forward.
There’s a new cashless transaction system that’s tied into the resort’s loyalty club. You can sign up for a player’s card using one of the automated machines. Once you have a card, you can load it with cash, and then use your membership card to get chips at the table or pulls at the slot machine without needing to reach into your wallet for cash.
Then, when you’re done playing at a table, you can choose to get a printed voucher that can be presented to one of the ATM machines that’ll then distribute your cash, instead of coloring up and bringing your chips to the cashier.
Aside from the tech upgrades and modern finishes, the casino itself wasn’t all that different from what you’d find at other top Vegas resorts. Though it was a Tuesday night, I was happy to find a few $15 Blackjack tables.
There was a Crockfords-branded casino located next to the main one, with white leather chairs, a top-shelf bar and plenty of high-limit tables. There was even a live piano player when we visited on a Tuesday night.
This high-end casino is open to the public, and not limited to Crockfords guests.
What are the dining options at Resorts World?
Despite three reporters spending a total of five hotel nights at Resorts World, we couldn’t make a dent in trying all of the resort’s more than 40 restaurants. And it wasn’t because we were dieting.
For one, some of the establishments are still under construction, and others are getting ready to open over the Fourth of July weekend. However, the ones we tried were quite good.
We started our trip with a meal at one of the hotel’s signature restaurants, Genting Palace, which serves Chinese food. The design of the formal dining room felt like we’d just hopped off a plane in Asia.
The food itself was served from trolleys, a high-end touch that made the restaurant feel a bit more formal. All three of us were impressed with the food — the dim sum, wok-fried scallop and XO shrimp were fan favorites — and the modest dinner for the three of us with one cocktail topped $360. (We skipped the signature abalone and the signature bird’s nest soup.)
The service at the white tablecloth restaurant was quite good as well.
For breakfast, we went to Sun’s Out Buns Out, a quick-service restaurant in the casino, with a line for coffee much shorter than the one at Starbucks. The food was also quite tasty — the $11 avocado toast was a hit with all of our taste buds. Just note that Mayerowitz tried to purchase a $7 bottle of Smartwater, only to have a smaller-sized Fiji bottled delivered instead.
At lunch, we went to the food court, dubbed the Famous Foods Street Eats, located in the casino. Though there were roughly 15 individual stalls, the majority of them served Asian-inspired fare. If you’re looking for pizza or salads, you’ll need to find somewhere else to eat.
Note that you’ll need to order using one of the self-serve kiosks located in the food court. Hopefully, you’ll have better luck than we did — ours were quite buggy when we tried ordering.
Though we didn’t get a chance to try the other restaurants, several of them caught our eye (and got our bellies rumbling).
The resort’s signature steakhouse, Carversteak, is still under construction, so we’ll reserve judgment until it opens. Kusa Nori, the Japanese restaurant, also looks good, so we’ll have to visit another time.
As you’d expect, there’s a buffet at the hotel called The Kitchen, but it didn’t appear to be as extensive as others located elsewhere on the Strip, like the bacchanal buffet at Ceasars Palace.
The pool deck is home to Agave Bar and Grill, the resort’s main outdoor bar and restaurant. You can order food at your lounger, or visit the restaurant for a bite mid-day.
You can’t order traditional room service at the hotel. Instead, Resorts World has partnered with GrubHub, a popular app-based food delivery service.
We ordered a $17 Ceasar salad and a $5 Diet Coke. The hotel added $8.50 delivery free, plus our 20% “driver tip.” While not cheap, the fees are in line with what other Vegas hotels charge for room service. It’s just too bad that the free delivery perk of my GrubHub+ membership (which I received courtesy of the Chase Sapphire Reserve) didn’t apply to this order.
Room service – or really delivery in a bag – was estimated to be 45 to 55 minutes in the app. But there was a knock on the door less than 20 minutes after placing the order. Yes, it was just a cold salad and a soda but still impressive given the size of the resort.
As for drinks, there are plenty of places to quench your thirst, both of the non-alcoholic and alcoholic varieties.
Perhaps the coolest place to grab a drink at Resorts World is Here Kitty Kitty Vice Den, a speakeasy tucked away behind an Asian-inspired convenience store.
Once you get in — be sure to put your name on the waitlist before heading to dinner — you’ll enter into a dimly lit room, with a variety of bar and bench seating.
With cocktails ranging from $18 to $21, the drinks weren’t cheap, but the experience was totally worth it.
Unfortunately, we stayed one night too few to attend the grand opening of Starlight on 66, the resort’s 66th-floor bar overlooking the neons lights of the Las Vegas Strip in the distance.
How is the service at Resorts World?
In an economy where it’s hard to fill jobs, Resorts World feels more than adequately staffed. There are plenty of workers milling around, eager to help you find your way or answer a question.
The one department that’s notably understaffed is the phone operator — I waited more than five minutes before hanging up. Instead, I turned to Red, the hotel’s SMS-based concierge service that can help answer questions about the hotel or snag you a dinner reservation.
Note that we received some inconsistent responses to some of our inquiries, like the gym’s operating hours or whether the hotel has a lounge for Hilton Diamond members. That’s to be expected at a brand-new hotel, and I’d expect things to smooth out over the coming weeks and months.
At dinner one night at Viva, the resort’s Mexican restaurant by Ray Garcia, the serving team struggled with repeated asks to refill water. Hey, in the desert, you need to hydrate – especially when eating spicy food. The bar was also out of many drinks including the signature margarita flight – featured in the center of the cocktail menu.
When it came time for the entree to arrive, we requested a steak knife for the Wagyu steak. Two knives ultimately showed up over five minutes later, one of which was placed next to my snapper.
The one thing that needs immediate attention is the hotel’s Wi-Fi. While the network is available in every crevice of the resort, the speeds were abysmal.
At times, I couldn’t even get a connection stronger than 1 Mbps. In layman’s terms, it took over 24 hours to upload the photos we used in this review.
It was so bad that we walked over to the Encore to push this story live.
All photos by Zach Griff/The Points Guy, except where noted. Summer Hull and Scott Mayerowitz contributed to this story.
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