This new tool may tell you what to expect during your next Marriott stay
The novel coronavirus outbreak has fundamentally changed travelers' hotel stays. From contactless check-in to frequent cleanings, hotels will have to demonstrate its safety measures to lure travelers back.
Marriott recently rolled a new resource to inform travelers about specific COVID-19 precautions being taken at select hotels. The new "What to Expect" page features several drop-down boxes detailing an individual property's policies along with an overview of what services and amenities are (and are not) operating as usual.
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For starters, it's worth noting that this isn't available across the entire portfolio, though more hotels are being added regularly. To see if a specific property has its own "What to Expect" page, simply pull up the hotel's homepage on Marriott's website and look for the "COVID-19 updates and what to expect at our hotel" link. Here's an example from the St. Regis Deer Valley:
If a property doesn't yet have its own "What to Expect" page, it'll simply have a version of the first notice bar in the above screen shot.
For those that do, each page features the same welcome note that reads, "Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay. In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service."
"Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities," the note continues. "We are delighted to welcome you."
RELATED: What your hotel stay will look like in a world after coronavirus
Following the introduction, you'll see a set of expandable boxes with a variety of additional details. While some reference consistent, corporate policies, others are property-specific, including:
- Property amenities and services: Details how normal amenities and services like the pool, fitness center and spa are being adjusted in light of the pandemic
- Food and beverage offerings: Provides information on available dining options, including their hours of operation and any additional restrictions or limitations
- Marriott Bonvoy: Clarifies what Marriott Bonvoy members can expect, including breakfast offerings and lounge access policies for Marriott elite travelers
You'll see the feature at select Marriott Bonvoy brands like Ritz-Carlton and JW Marriott.
For instance, the JW Marriott Anaheim Resort's "What to Expect" page says that in-room dining and the Tocca Ferro Italian Chophouse are closed, while the rooftop bar will reopen soon. If you're a coffee-lover and enjoy a jolt of caffeine in your room before starting the day, you're out of luck. According to the hotel, in-room coffee makers will be available upon request — a common occurrence at the properties we searched.
At the Ritz-Carlton New Orleans, room service will be contactless, and the hotel lounge won't offer entertainment.
If you're wondering why you're only seeing the feature on select properties, a Marriott rep told TPG that it is "focusing on the full-service properties which have more services and amenities," adding that the number of locations with such a page is significant and growing. He also confirmed that "all properties [are] expected to provide information on a mix of various customer communications channels." So even if such a page doesn't exist for an individual property, you should be made aware of steps being taken prior to your stay.
RELATED: Your ultimate guide to Marriott hotel brands
The coronavirus has devastated the travel industry, and promoting safety will be key to getting travelers back into hotel rooms or airplanes.
Hotel companies like Marriott have been hit particularly hard by the effects of the coronavirus. Marriott's Bethesda, MD, headquarters filed a Work Adjustment and Retraining Notification (WARN) on Sept. 3 and announced up to 673 layoffs.
According to the American Hotel & Lodging Association, almost two-thirds of hotels are at or below 50% occupancy, below the threshold at which most hotels can break-even and pay their debts.
Here's hoping communication measures like this new resource from Marriott along with consistent enforcement of policies like mandatory mask-wearing can build consumer confidence as the travel industry rebounds.
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The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.Pros
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- 10,000 bonus miles (worth $100 toward travel) each account anniversary.
Cons
- The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
- If you don’t travel frequently, this might not be the best card for you.
- Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
- Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
- Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
- Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
- Earn unlimited 2X miles on all other purchases
- Unlimited complimentary access for you and two guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
- Receive up to a $100 credit for Global Entry or TSA PreCheck®
- Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
- Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
- Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023