This new tool may tell you what to expect during your next Marriott stay
The novel coronavirus outbreak has fundamentally changed travelers' hotel stays. From contactless check-in to frequent cleanings, hotels will have to demonstrate its safety measures to lure travelers back.
Marriott recently rolled a new resource to inform travelers about specific COVID-19 precautions being taken at select hotels. The new "What to Expect" page features several drop-down boxes detailing an individual property's policies along with an overview of what services and amenities are (and are not) operating as usual.
For more TPG news delivered each morning to your inbox, sign up for our daily newsletter!
For starters, it's worth noting that this isn't available across the entire portfolio, though more hotels are being added regularly. To see if a specific property has its own "What to Expect" page, simply pull up the hotel's homepage on Marriott's website and look for the "COVID-19 updates and what to expect at our hotel" link. Here's an example from the St. Regis Deer Valley:

If a property doesn't yet have its own "What to Expect" page, it'll simply have a version of the first notice bar in the above screen shot.
For those that do, each page features the same welcome note that reads, "Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay. In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service."
"Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities," the note continues. "We are delighted to welcome you."
RELATED: What your hotel stay will look like in a world after coronavirus
Following the introduction, you'll see a set of expandable boxes with a variety of additional details. While some reference consistent, corporate policies, others are property-specific, including:
- Property amenities and services: Details how normal amenities and services like the pool, fitness center and spa are being adjusted in light of the pandemic
- Food and beverage offerings: Provides information on available dining options, including their hours of operation and any additional restrictions or limitations
- Marriott Bonvoy: Clarifies what Marriott Bonvoy members can expect, including breakfast offerings and lounge access policies for Marriott elite travelers
You'll see the feature at select Marriott Bonvoy brands like Ritz-Carlton and JW Marriott.
For instance, the JW Marriott Anaheim Resort's "What to Expect" page says that in-room dining and the Tocca Ferro Italian Chophouse are closed, while the rooftop bar will reopen soon. If you're a coffee-lover and enjoy a jolt of caffeine in your room before starting the day, you're out of luck. According to the hotel, in-room coffee makers will be available upon request — a common occurrence at the properties we searched.

At the Ritz-Carlton New Orleans, room service will be contactless, and the hotel lounge won't offer entertainment.
If you're wondering why you're only seeing the feature on select properties, a Marriott rep told TPG that it is "focusing on the full-service properties which have more services and amenities," adding that the number of locations with such a page is significant and growing. He also confirmed that "all properties [are] expected to provide information on a mix of various customer communications channels." So even if such a page doesn't exist for an individual property, you should be made aware of steps being taken prior to your stay.
RELATED: Your ultimate guide to Marriott hotel brands
The coronavirus has devastated the travel industry, and promoting safety will be key to getting travelers back into hotel rooms or airplanes.
Hotel companies like Marriott have been hit particularly hard by the effects of the coronavirus. Marriott's Bethesda, MD, headquarters filed a Work Adjustment and Retraining Notification (WARN) on Sept. 3 and announced up to 673 layoffs.
According to the American Hotel & Lodging Association, almost two-thirds of hotels are at or below 50% occupancy, below the threshold at which most hotels can break-even and pay their debts.
Here's hoping communication measures like this new resource from Marriott along with consistent enforcement of policies like mandatory mask-wearing can build consumer confidence as the travel industry rebounds.
TPG featured card
Rewards
| 2X miles | 2 miles per dollar on every purchase |
| 5X miles | 5 miles per dollar on flights and vacation rentals booked through Capital One Business Travel |
| 10X miles | 10 miles per dollar on hotels and rental cars booked through Capital One Business Travel |
Intro offer
Annual Fee
Recommended Credit
Why We Chose It
The Capital One Venture X Business Card has all the Capital One Venture X Rewards Credit Card has to offer and more. It offers an incredible welcome bonus and requires an equally impressive spend to qualify. In addition, the card comes with premium travel perks like annual travel credit. (Partner offer)Pros
- The Capital One Venture X business card has a very lucrative welcome offer.
- In addition, the card comes with many premium travel perks such as an annual $300 credit for bookings through Capital One Business Travel.
- Business owners are also able to add employee cards for free.
Cons
- The card requires significant spending to earn the welcome offer.
- Another drawback is that the annual travel credit can only be used on bookings made through Capital One Business Travel.
- LIMITED-TIME OFFER: Earn up to 400K bonus miles: 200K miles when you spend $30K in the first 3 months, and an additional 200k miles when you spend $150k in the first 6 months
- Earn unlimited 2X miles on every purchase, everywhere—with no limits or category restrictions
- Earn 10X miles on hotels and rental cars and 5X miles on flights and vacation rentals booked through Capital One Business Travel
- With no preset spending limit, enjoy big purchasing power that adapts so you can spend more and earn more rewards
- Empower your teams to make business purchases while earning rewards on their transactions, with free employee and virtual cards. Plus, automatically sync your transaction data with your accounting software and pay your vendors with ease
- Redeem your miles on flights, hotels and more. Plus, transfer your miles to any of the 15+ travel loyalty programs
- Every year, you'll get 10,000 bonus miles after your account anniversary date. Plus, receive an annual $300 credit for bookings made through Capital One Business Travel
- Receive up to a $120 credit for Global Entry or TSA PreCheck®. Enjoy access to 1,300+ airport lounges worldwide, including Capital One Lounge locations and Priority Pass™ lounges, after enrollment
- Enjoy a $100 experience credit and other premium benefits with every hotel and vacation rental booked from the Premier Collection
- This is a pay-in-full card, so your balance is due in full every month
Rewards Rate
| 2X miles | 2 miles per dollar on every purchase |
| 5X miles | 5 miles per dollar on flights and vacation rentals booked through Capital One Business Travel |
| 10X miles | 10 miles per dollar on hotels and rental cars booked through Capital One Business Travel |
Intro Offer
Earn 200K miles when you spend $30K in the first 3 months, and an additional 200K miles when you spend $150K in the first 6 monthsLIMITED-TIME OFFER: Earn up to 400K bonus milesAnnual Fee
$395Recommended Credit
Credit ranges are a variation of FICO® Score 8, one of many types of credit scores lenders may use when considering your credit card application.740-850Excellent
Why We Chose It
The Capital One Venture X Business Card has all the Capital One Venture X Rewards Credit Card has to offer and more. It offers an incredible welcome bonus and requires an equally impressive spend to qualify. In addition, the card comes with premium travel perks like annual travel credit. (Partner offer)Pros
- The Capital One Venture X business card has a very lucrative welcome offer.
- In addition, the card comes with many premium travel perks such as an annual $300 credit for bookings through Capital One Business Travel.
- Business owners are also able to add employee cards for free.
Cons
- The card requires significant spending to earn the welcome offer.
- Another drawback is that the annual travel credit can only be used on bookings made through Capital One Business Travel.
- LIMITED-TIME OFFER: Earn up to 400K bonus miles: 200K miles when you spend $30K in the first 3 months, and an additional 200k miles when you spend $150k in the first 6 months
- Earn unlimited 2X miles on every purchase, everywhere—with no limits or category restrictions
- Earn 10X miles on hotels and rental cars and 5X miles on flights and vacation rentals booked through Capital One Business Travel
- With no preset spending limit, enjoy big purchasing power that adapts so you can spend more and earn more rewards
- Empower your teams to make business purchases while earning rewards on their transactions, with free employee and virtual cards. Plus, automatically sync your transaction data with your accounting software and pay your vendors with ease
- Redeem your miles on flights, hotels and more. Plus, transfer your miles to any of the 15+ travel loyalty programs
- Every year, you'll get 10,000 bonus miles after your account anniversary date. Plus, receive an annual $300 credit for bookings made through Capital One Business Travel
- Receive up to a $120 credit for Global Entry or TSA PreCheck®. Enjoy access to 1,300+ airport lounges worldwide, including Capital One Lounge locations and Priority Pass™ lounges, after enrollment
- Enjoy a $100 experience credit and other premium benefits with every hotel and vacation rental booked from the Premier Collection
- This is a pay-in-full card, so your balance is due in full every month

