IHG the Latest Chain to Restrict Its Cancellation Policy
IHG is following in the footsteps of other hotel chains and changing its cancellation policy. Beginning August 4, 2017, the chain is changing its cancellation policy for hotels in the US from at least before 6:00pm on the day of check-in to at least 24 hours in advance.
The chain implemented the policy late last month for its European properties, and it expects to have the 24-hour cancellation policy in effect at all of its properties in Asia, the Middle East and Africa by the end of September. The only country that's going to be exempt from the new 24-hour policy is China. Kimpton Hotels, which was acquired by IHG in 2014 but still remains fairly independent, will retain its 48-hour cancellation policy.
Since June, both Hilton and Marriott (and therefore SPG) have switched their cancellation policies from 24 hours to 48 hours. So while IHG's new policy isn't quite as restrictive as its competitors, it's surely a downgrade for travelers used to staying at IHG properties and being able to take advantage of its generous cancellation policy.
As it stands now, here are the cancellation policies for some of the major hotel chains in the US. (Note that some properties have more restrictive policies than others so it would be a good idea to check the terms for an upcoming stay.):
- Hilton — 48 hours
- Hyatt — 24-48 hours, depending on the property
- IHG — 24 hours
- Kimpton — 48 hours
- Marriott — 48 hours
- Starwood — 48 hours
It's interesting to see more and more hotel chains jump on the bandwagon of increasing their cancellation time frames. This trend is generally bad news for travelers, especially business travelers whose plans tend to change quite often. As last-minute booking apps like HotelTonight have become increasingly popular, travelers have been more inclined to cancel their existing reservations at the last minute and book with the less expensive option at no cost to them. These smaller cancellation windows are likely hotels' way to try to deter that practice.
H/T: The Gate
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- Business owners are also able to add employee cards for free.
Cons
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- Another drawback is that the annual travel credit can only be used on bookings made through Capital One Business Travel.
- LIMITED-TIME OFFER: Earn up to 400K bonus miles: 200K miles when you spend $30K in the first 3 months, and an additional 200k miles when you spend $150k in the first 6 months
- Earn unlimited 2X miles on every purchase, everywhere—with no limits or category restrictions
- Earn 10X miles on hotels and rental cars and 5X miles on flights and vacation rentals booked through Capital One Business Travel
- With no preset spending limit, enjoy big purchasing power that adapts so you can spend more and earn more rewards
- Empower your teams to make business purchases while earning rewards on their transactions, with free employee and virtual cards. Plus, automatically sync your transaction data with your accounting software and pay your vendors with ease
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- Every year, you'll get 10,000 bonus miles after your account anniversary date. Plus, receive an annual $300 credit for bookings made through Capital One Business Travel
- Receive up to a $120 credit for Global Entry or TSA PreCheck®. Enjoy access to 1,300+ airport lounges worldwide, including Capital One Lounge locations and Priority Pass™ lounges, after enrollment
- Enjoy a $100 experience credit and other premium benefits with every hotel and vacation rental booked from the Premier Collection
- This is a pay-in-full card, so your balance is due in full every month

