Skip to content

Big news for families: Hilton to guarantee adjoining rooms with ‘Confirmed Connecting Rooms’

June 16, 2021
4 min read
Room at Hilton Chicago
Big news for families: Hilton to guarantee adjoining rooms with ‘Confirmed Connecting Rooms’
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

For several TPG parents, not being able to book a connecting room when traveling with family has been a frustrating part of travel.

They say they've spent far more money (or points) booking suites, or hoping for a connected room to be available at check-in, which isn't guaranteed.

Now, Hilton is the first major hotel chain to not only make it easier to book adjoining, or connecting, rooms but to actually guarantee them. This is huge news.

"Once your family outgrows the confines of a standard hotel room -- or when you're just taking an extended family trip with more family members than usual -- it can get tough to book a hotel stay," said TPG's director of travel content, Summer Hull, who recently took several extended family trips but couldn't land a connecting room.

"Connecting rooms are usually the best solution for hotel stays when traveling with a larger crew, but historically, it's a 'book and pray' situation when it comes to actually landing connecting rooms," Hull, who travels often with her two children, said.

Many travelers don’t enjoy adjoining rooms because it might mean you’re sharing a door with a stranger, and there may be noise issues. However, families, especially those with children, often prefer to book adjoining rooms that share a connecting door while traveling for privacy or peace of mind.

For more TPG news delivered each morning to your inbox, sign up for our daily newsletter.

Hilton Honors on June 16 announced that it would give guests the option to book at least two connecting rooms when making a reservation. Dubbed "Confirmed Connecting Rooms by Hilton," travelers have the opportunity to book a connecting room by logging on to Hilton's website or by using the Hilton Honors app -- and it's a feature that will be rolled out worldwide.

“Research shows that nearly half of travelers booking trips together consider connecting rooms to be important. As families and friends begin to reunite, reconnect and travel again, we anticipate that need will only grow stronger,” said Chris Silcock, Hilton's executive vice president and chief commercial officer, in a statement."Hilton guaranteeing connecting rooms is a bold guest-centric move for the chain and is much appreciated," said TPG credit cards editor, Juan Ruiz, a frequent traveler and father of twins. "Particularly in regions such as Europe and Asia where hotel occupancy rates are many times just two people per hotel room, the ability to book confirmed connecting rooms is a major plus for traveling groups and families."

Sign up for our daily newsletter

"Confirmed Connecting Rooms by Hilton presents an innovative solution to a decades-old problem and creates a renewed confidence in the booking experience at a time when a record number of people are travel planning,” the Hilton statement continued.

Look for this icon that denotes connecting rooms. (Screenshot courtesy of Hilton)

In its news release announcing the move, Hilton even acknowledges that booking connecting rooms hasn't always been seamless. Previously, you had to call or otherwise reach out to your hotel ahead of time to request a connecting room. While hotels rarely guarantee it, many typically accommodate the requests if possible -- but you wouldn't find out until arriving at the hotel. Other hotels, such as Marriott and Hyatt offer connected rooms, but they aren't guaranteed -- and can cost you.

According to Hilton, travelers can book their connecting rooms by following three steps:

  • Visit Hilton.com/ConnectingRooms
  • Select the number of desired rooms, along with the destination and dates, and choose your hotel
  • When selecting a room, check the box to indicate you're interested in connecting rooms
  • Select each connecting room at the desired rates

Hilton says travelers can book the stay with "instant confirmation" and that the idea was initially engineered by Motto by Hilton, a micro-hotel brand in the hotel chain's portfolio. Guests staying at a Motto, a hostel-like hotel, can book up to nine connecting rooms. It appears that Hilton is targeting group travelers here, as guests can configure the rooms with "adaptable furniture," the hotel said.

Photo by Joe Hendrickson/Shutterstock.com

Featured image by (Photo by Joe Hendrickson / Shutterstock.com)
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Top offers from our partners

How we chose these cards

Our points-obsessed staff uses a plethora of credit cards on a daily basis. If anyone on our team wouldn’t recommend it to a friend or a family member, we wouldn’t recommend it on The Points Guy either. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners.
See all best card offers

TPG featured card

TPG Exclusive Offer
TPG Exclusive Offer
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards

1 - 5X points
5XGet 5X Membership Rewards® points on flights and prepaid hotels on amextravel.com
1.5XEarn 1.5X points on eligible purchases at US construction material & hardware suppliers, electronic goods retailers and software & cloud system providers, and shipping providers, as well as on purchases of $5,000 or more everywhere else, on up to $2 million of these purchases per calendar year
1X1X points for each dollar you spend on eligible purchases.

Intro offer

Earn 150,000 points120,000 points
The Points Guy Exclusive Offer: Earn 150,000 Membership Rewards® points after you spend $15,000 on eligible purchases with the Business Platinum Card® within the first 3 months of Card Membership.

Annual Fee

$695

Recommended Credit

670-850
Good, Excellent
Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

Why We Chose It

It's hard to find a card that competes with the mile-long list of benefits that come with the Amex Business Platinum. While it's certainly not the card for the average consumer, a business owner with tons of expenses -- especially related to travel -- will find this card incredibly valuable. This card is similar to the consumer version that Amex offers, but with more business-oriented perks around statement credits and earning rates that are a better fit for business owners.

Pros

  • An up to $100 credit for Global Entry or TSA PreCheck application fee every four to five years
  • Up to $400 annual credit for eligible U.S. Dell purchases (enrollment required)
  • Gold status at Marriott and Hilton hotels (enrollment required)
  • Access to the Fine Hotels & Resorts program and Hotel Collection
  • Extended warranty protection
  • International Airline Program and Cruise Privileges Program

Cons

  • Steep annual fee
  • Difficulty meeting $15,000 welcome offer for smaller businesses
  • Limited high-bonus categories outside of travel
  • The Points Guy Exclusive Offer: Earn 150,000 Membership Rewards® points after you spend $15,000 on eligible purchases with the Business Platinum Card® within the first 3 months of Card Membership.
  • Get 5X Membership Rewards® points on flights and prepaid hotels on amextravel.com, and 1X points for each dollar you spend on eligible purchases.
  • Earn 1.5X points (that’s an extra half point per dollar) on eligible purchases at US construction material & hardware suppliers, electronic goods retailers and software & cloud system providers, and shipping providers, as well as on purchases of $5,000 or more everywhere else, on up to $2 million of these purchases per calendar year.
  • Unlock over $1,000 in annual statement credits on a curation of business purchases, including select purchases made with Dell Technologies, Indeed, Adobe, and U.S. wireless service providers.
  • $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year for checked baggage fees, lounge day passes, and more at one selected airline.
  • $189 CLEAR® Credit: Use your Card and get up to $189 back per year on your CLEAR® membership. CLEAR® is available at more than 50 U.S. airports and stadiums.
  • The American Express Global Lounge Collection® can provide an escape at the airport. With more than 1,400 airport lounges across 140 countries and counting, you have more lounge location options than any other credit card on the market as of 9/2021.
  • $695 Annual Fee.
  • Terms Apply.
Apply for The Business Platinum Card® from American Express
at American Express's secure site
Terms & restrictions apply. See rates & fees
TPG Exclusive Offer
TPG Exclusive Offer
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

5XGet 5X Membership Rewards® points on flights and prepaid hotels on amextravel.com
1.5XEarn 1.5X points on eligible purchases at US construction material & hardware suppliers, electronic goods retailers and software & cloud system providers, and shipping providers, as well as on purchases of $5,000 or more everywhere else, on up to $2 million of these purchases per calendar year
1X1X points for each dollar you spend on eligible purchases.
  • Intro Offer
    The Points Guy Exclusive Offer: Earn 150,000 Membership Rewards® points after you spend $15,000 on eligible purchases with the Business Platinum Card® within the first 3 months of Card Membership.

    Earn 150,000 points
    120,000 points
  • Annual Fee

    $695
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    670-850
    Good, Excellent

Why We Chose It

It's hard to find a card that competes with the mile-long list of benefits that come with the Amex Business Platinum. While it's certainly not the card for the average consumer, a business owner with tons of expenses -- especially related to travel -- will find this card incredibly valuable. This card is similar to the consumer version that Amex offers, but with more business-oriented perks around statement credits and earning rates that are a better fit for business owners.

Pros

  • An up to $100 credit for Global Entry or TSA PreCheck application fee every four to five years
  • Up to $400 annual credit for eligible U.S. Dell purchases (enrollment required)
  • Gold status at Marriott and Hilton hotels (enrollment required)
  • Access to the Fine Hotels & Resorts program and Hotel Collection
  • Extended warranty protection
  • International Airline Program and Cruise Privileges Program

Cons

  • Steep annual fee
  • Difficulty meeting $15,000 welcome offer for smaller businesses
  • Limited high-bonus categories outside of travel
  • The Points Guy Exclusive Offer: Earn 150,000 Membership Rewards® points after you spend $15,000 on eligible purchases with the Business Platinum Card® within the first 3 months of Card Membership.
  • Get 5X Membership Rewards® points on flights and prepaid hotels on amextravel.com, and 1X points for each dollar you spend on eligible purchases.
  • Earn 1.5X points (that’s an extra half point per dollar) on eligible purchases at US construction material & hardware suppliers, electronic goods retailers and software & cloud system providers, and shipping providers, as well as on purchases of $5,000 or more everywhere else, on up to $2 million of these purchases per calendar year.
  • Unlock over $1,000 in annual statement credits on a curation of business purchases, including select purchases made with Dell Technologies, Indeed, Adobe, and U.S. wireless service providers.
  • $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year for checked baggage fees, lounge day passes, and more at one selected airline.
  • $189 CLEAR® Credit: Use your Card and get up to $189 back per year on your CLEAR® membership. CLEAR® is available at more than 50 U.S. airports and stadiums.
  • The American Express Global Lounge Collection® can provide an escape at the airport. With more than 1,400 airport lounges across 140 countries and counting, you have more lounge location options than any other credit card on the market as of 9/2021.
  • $695 Annual Fee.
  • Terms Apply.