We asked a flight attendant for their top insider tips on flying like a pro
At TPG, we pride ourselves on being able to regularly give you an insider's guide on the best ways to travel. However, if there's one particular group of people who know even more than us, it's flight attendants.
Lezah Cooper has been a flight attendant with Virgin Atlantic for the last 29 years and has worked with every kind of passenger, from A-list celebrities to the most nervous flyers. When it comes to the do's and don'ts of taking a long-haul flight, she is a bona fide expert.
Related: Key travel tips you need to know — whether you're a first-time or frequent traveler
TPG caught up with Cooper to get her top flying tips, including where the best seats on the plane are, her strategies to beat jet lag and whether or not it really is possible to score an upgrade.
Here's what she had to say.
The best place to sit on the plane
"Obviously, I'm going to say Virgin Atlantic's Upper Class," Cooper said. "But it depends on which aircraft you're flying on, and I know not everybody can afford that."
If you are a nervous flyer, Cooper suggests sitting in any seat behind the wings. She explains that the ride will likely be smoother and less bumpy if you encounter turbulence.
"Then there's also the window seat," Cooper shared. "Once you get through those clouds on a day flight, you've got that vitamin D coming in with the sunshine, and it makes you feel better.

"But if you're hungry, go closer to the front. Quite often, we start the services at the front of the aircraft, especially in economy. Sometimes we do run out of meal choices; you'll still get a meal elsewhere, but the farther forward you sit, the better chance you're gonna have to get your first [preference]."
Is there a secret to getting an upgrade?
According to Cooper, no. She shares that years ago, passengers celebrating a honeymoon or special occasion might have been able to score an upgrade, but not anymore.
"Everybody's got social media and see the same tips, so everyone says it's their honeymoon or their birthday. I'll take down some Champagne, and I'll make a fuss of them, but most of our flights fill up now. The chances of having a cheeky upgrade on the day just don't really happen.
"A bit of advice on how not to get an upgrade: I've had passengers say they have medical problems, which they hadn't declared. Once you declare a medical problem, I have to have that checked out. Unfortunately, I once had a passenger I had to offload because he wasn't fit to fly. Be very careful of what you say if you're trying to get an upgrade."

Related: Unlock incredible value with Virgin Atlantic points
Checked bag or carry-on?
"It depends on your trip. If I'm on a night stop, I can do it with just a weekend bag," Cooper shared. "Obviously, for a holiday, you're gonna take a checked bag, [but] if you just do a short overnight or a couple of nights somewhere like New York, do it like Joey in 'Friends' when he layers all of his clothes on.
"If you layer up, you can just take a carry-on bag with you. Just remember to take layers off on board the aircraft. I do a Joey every time I go skiing. When do you ever wear the same coat for seven days? You don't, do you? So I'll have one in my bag. I'll have one on top of my wheelie bag, and I'll wear one."
Cooper also suggests you can always pay for a checked bag at check-in, even at the last minute, if you decide you want to take a larger suitcase.
Roll or fold — what's better for packing?
"After 29 years [as a flight attendant], I still can't pack. Even when we go on holiday, I take too much. I just want to take my whole wardrobe with me. So I do a mixture of packing and rolling and then shove bras, swimming costumes and shoes in any nook and cranny I can find. But, rolling is better for [avoiding] creases."
Is it OK to swap seats?
"I mean, I would do it. It's just human nature, isn't it? If there's an empty aircraft, all we ask is that if you have a special meal ordered, you let us know because everybody gets their meals to their seats. If you go and sit farther forward in the cabin, then we find it difficult to deliver your special meal.
"But certainly, if we've got a light load or there's a spare seat, go ahead and do it, and then just let a crew member know if you've got a special meal or that you've done it."
Cooper explains that only certain passengers can sit by an exit, and the crew might need to move a passenger to another row. However, she says the majority of the time, it's fine.
"If you move to seats with extra legroom and there are other people sitting around there that paid, I would say I'm going to need you to pay or move you to a different seat. But apart from that, it's not a biggie. [Likewise], if you're sitting in economy and upgrade yourself to Upper Class, we would move you. That's not fair on the full, fair-paying passengers, is it?"
Don't drink too much
"The [effects of] alcohol double when you're in the air. So we have to keep a really close eye on people drinking. And you can't drink your own alcohol on board.
"If you've got a liter of vodka from duty-free, we'd really closely monitor that. And if we found you drinking it, we'd take it away from you and give it back to you at the destination."
Also, if you are drunk when you get off the aircraft, customs or immigration often won't let you in, according to Cooper.

Do not go barefoot
Going to the bathroom without shoes is a no-no, according to Cooper, as you wouldn't go barefoot in a public restroom.
"We are meticulous and check those toilets every 20 to 30 minutes. We clean them, but not everybody is as careful. I have a very weird secret celebrity crush. I won't mention his name, but he was on one of my friend's flights and went in the bathroom barefoot. It put me off for life."
Cooper suggests bringing socks, flip-flops or disposable slippers to wear on the plane (and to the bathroom).
The trick to getting 40 winks
"I always say wear something comfy. I like to bring my own pillow with me. But just have something comfortable, some joggers or something. I know a lot of people like to take like a sleeping tablet, but as crew, I advise our customers not to do that because if there is an emergency, we would really struggle to get these passengers to come around."
Lavender-scented pillow sprays and relaxation teas are other ways to help you sleep, according to Cooper.

Beat jet lag
Cooper recommends drinking plenty of water, avoiding alcohol during your flight and staying in your final destination's time zone to help avoid jet lag.
"They say you should stay on your departure zone time," Cooper shared. "Personally, I go with the time of the country that I'm in. That's great for me; I'm really lucky I kind of sleep anywhere and everywhere. But I know not everybody's like that."
Check your passport, phone and duty-free items when you leave
According to Cooper, passengers often leave behind their passports, phones or duty-free purchases in the overhead bin or front seat pocket of the plane.
"Once you're off the aircraft, you can't get back on," Cooper said. "However, we are always there for a good five minutes after everybody's off, and we do scan the cabin and hand anything over to the security agent as we get off."
"Usually, by the time the passengers get to the jet bridge, they'll have realized they've forgotten something, and it will still be on board. They can tell us their seat number, and we'll go back, and we'll search for it until we find it."
Bottom line
The days of getting a free upgrade are long behind us, and despite us all frowning upon it, way too many people still walk around on flights barefoot. But you can still kick back and fly in comfort. If you're a nervous flyer, select a seat toward the rear of the plane. It's also acceptable to swap seats (just let the crew know you've done it).
Related reading:
- Key travel tips you need to know — whether you're a beginner or expert traveler
- The best travel credit cards
- Where to go in 2024: The 16 best places to travel
- 6 real-life strategies you can use when your flight is canceled or delayed
- 8 of the best credit cards for general travel purchases
- 13 must-have items the TPG team can't travel without
TPG featured card
at American Express's secure site
Terms & restrictions apply. See rates & fees.
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 5X | New! Earn 5X Membership Rewards® points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App. |
| 3X | Earn 3X Membership Rewards® points on flights booked through AmexTravel.com, the Amex Travel App, or purchased directly from airlines. |
| 2X | Earn 2X Membership Rewards® points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App and cruises booked and paid through AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
Pros
- Valuable dining and food-related credits
- Flexible rewards with airline and hotel transfer partners
- Multiple travel and purchase protections
- No foreign transaction fees
- Access to Amex Offers for additional savings (enrollment required)
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $8,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- New! Earn 5X Membership Rewards® points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App.
- Earn 3X Membership Rewards® points on flights booked through AmexTravel.com, the Amex Travel App, or purchased directly from airlines.
- Earn 2X Membership Rewards® points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App and cruises booked and paid through AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- Pay It® lets you tap in the American Express® App to quickly pay for small purchase amounts throughout the month and still earn rewards the way you usually do. Plan It® gives you the option to split up big purchases into equal monthly payments with a fixed fee. You’ll know upfront exactly how much you’ll pay.
- Updated! $120 Dining Credit: Earn up to a total of $10 in statement credits monthly when you pay with the Gold Card at Grubhub (including Seamless), Buffalo Wild Wings, Five Guys, The Cheesecake Factory, and Wonder. This can be an annual savings of up to $120. Enrollment required.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year at over 10,000 qualifying U.S. Resy restaurants after you pay for eligible purchases with the American Express® Gold Card. That’s up to $50 in statement credits semi-annually. Enrollment required.
- $84 Dunkin' Credit: Earn up to $7 in monthly statement credits after you pay with the American Express® Gold Card at U.S. Dunkin’ locations. Enrollment required.
- $120 Uber Cash on Gold: Enjoy up to $120 in Uber Cash annually with your Gold Card. Just add your Card to your Uber account and you'll get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an Amex Card for your transaction.
- New! As an American Express® Gold Card Member, you can enjoy complimentary Hertz Five Star® Status. Enjoy benefits like skipping the counter at select locations, adding an additional driver at no additional cost*, and vehicle upgrades**. Benefit enrollment and Hertz Gold+ registration are required. *Additional drivers must meet standard rental qualifications and must be a spouse or domestic partner to qualify as complimentary. Other additional drivers subject to fees. **Benefits are subject to availability and vary by location. Additional Hertz program Terms and Conditions including age restrictions apply.
- Take advantage of a $100 credit towards eligible charges* at over 1,300 upscale hotels worldwide when you book The Hotel Collection through AmexTravel.com or the Amex Travel App **. *Eligible charges vary by property. **The Hotel Collection requires a two-night minimum stay.
- Book your travel through the Amex Travel App with added peace of mind – backed by American Express® service and support. Only for American Express® Card Members.
- Whenever you need us, we're here. Our Member Services team will ensure you are taken care of. From lost Card replacement to statement questions, we are available to help 24/7.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.


