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Chase removes some protections if your airline goes bankrupt

Jan. 16, 2020
4 min read
Chase removes some protections if your airline goes bankrupt
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While we spend a lot of energy here at The Points Guy talking about earning and redeeming points on travel rewards credit cards, sometimes the less-appealing perks of these cards can be just as valuable — if not more so. They don't have the cache of giving you a free first-class flight or luxury hotel room, but benefits like trip delay protection and primary car rental coverage can help ease the hassle (and expense) of things going wrong when traveling.

Unfortunately, one popular perk from Chase — trip cancellation and interruption coverage — took a small hit recently. As noted by Doctor of Credit, certain cards have now removed a key covered reason for invoking this protection. If you are forced to cancel a trip because your airline or tour operator goes under, you're no longer eligible for reimbursement for other nonrefundable, prepaid travel expenses.

Here's the exact text from the benefits guide for the Chase Sapphire Preferred Card, as listed under the "What's not covered?" section:

"Default of the Common Carrier resulting from Financial Insolvency or Financial Insolvency of a Travel Agency, Tour
Operator, or Travel Supplier."

We're seeing similar language in the benefits guide for the following cards, all of which now bear December 1, 2019 as the effective date:

However, the guides for the Ritz-Carlton Rewards Card (no longer open to new applicants) and the Ink Business Preferred Credit Card still include it as a covered reason — though these have an earlier effective date, so it's entirely possible that the new ones just haven't been loaded.

Related: What you should know about the trip cancellation and interruption protection offered by select credit cards

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While removing a single covered reason may not seem like a big deal, it's nevertheless a blow given the recent problems we've seen with companies like Thomas Cook, WOW air and Primera Air. Had you swiped one of the above cards for a flight with this airlines — many of which are solid credit cards for airfare — you would've been able to file a claim under the trip cancellation and interruption benefit. However, if you have an upcoming trip with an airline or travel provider that winds up going under, you'll no longer be able to submit a claim for reimbursement of all eligible, prepaid travel arrangements.

It's worth noting that the new trip protection benefits that recently went live for higher-end Amex cards (like The Platinum Card® from American Express) also exclude financial insolvency as a covered reason, so there's not a better credit card option out there. If you're truly nervous about a company going under, this might be a good reason to purchase third-party travel insurance for the given trip.

We reached out to Chase for additional information on the changes, and a spokesperson provided the following statement:

"A cardmember can continue to submit a dispute as a result of financial insolvency, as they have always been able to. We always want to help our customers when they are experiencing issues and will work with them to find solutions."

While it's nice that Chase has reiterated its support for cardholders via an existing method (disputing the charge), this doesn't mean that you're entirely covered in the event that a carrier goes under. For example, if you use one of the above Chase cards to book a flight, prepay for a nonrefundable hotel room or tour and then can't take the trip for a covered reason — like hospitalization or military deployment — you'd be eligible for reimbursement under your card's trip cancellation/interruption benefit.

If, on the other hand, your airline goes out of business, you can ask the credit card company for your money back on your flights due to a service not being provided. However, you may need to forfeit those other prepaid expenses.

Featured image by Getty Images
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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Why We Chose It

Build your loyalty to Delta by applying for the carrier's mid-tier card option, the Delta SkyMiles Platinum card. The annual fee is quickly recouped by the card's travel perks, such as an application credit to Global Entry or TSA Precheck, annual companion certificate and so much more. Plus you can fast-track to elite status simply through card spend.

Pros

  • Earn bonus Medallion® Qualification Miles (MQMs) and an Medallion Qualifying Dollar (MQD) waiver when you hit specific spending thresholds with your card within a calendar year
  • Receive a Domestic Main Cabin round-trip companion certificate each year
  • Statement credit for TSA PreCheck/Global Entry fee (up to $100)
  • First checked bag free

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  • Doesn't make sense if you don't fly Delta
  • SkyMiles aren't the most valuable airline currency
  • Earn 90,000 bonus miles after you spend $4,000 in purchases on your new Card in your first 6 months.
  • Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. Payment of the government imposed taxes and fees of no more than $80 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
  • Enjoy your first checked bag free on Delta flights. Plus enjoy Main Cabin 1 Priority Boarding and settle into your seat sooner.
  • New: Card Members get 15% off when using miles to book Award Travel on Delta flights through delta.com and the Fly Delta app. Discount not applicable to partner-operated flights or to taxes and fees.
  • Earn 3X Miles on Delta purchases and purchases made directly with hotels.
  • Earn 2X Miles at restaurants worldwide including takeout and delivery in the U.S., and at U.S. supermarkets.
  • Earn 1X Mile on all other eligible purchases.
  • Enjoy a per-visit rate of $50 per person for Card Members and up to two guests to enter the Delta Sky Club when traveling on a Delta flight.
  • Fee Credit for Global Entry or TSA PreCheck® after you apply through any Authorized Enrollment Provider. If approved for Global Entry, at no additional charge, you will receive access to TSA PreCheck.
  • Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs up to two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
  • No Foreign Transaction Fees.
  • $250 Annual Fee.
  • Terms Apply.
  • See Rates & Fees