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Chase is migrating cardholders to new Ultimate Rewards travel booking site

Nov. 03, 2021
4 min read
LOS ANGELES, CA - AUGUST 27: Frontier Airlines Airbus A320 takes off from Los Angeles international Airport on August 27, 2020 in Los Angeles, California. (Photo by AaronP/Bauer-Griffin/GC Images)
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Update 12/20/2021: The article was updated with information from Expedia regarding the migration timeline. We also added a note about how new portal bookings do not usually earn hotel points.


What's old is sometimes new, and such is the case here as Chase has begun to migrate cardholders from the current Expedia-powered Chase Ultimate Rewards travel portal to one powered by cxLoyalty. Some Chase cardholders are already seeing the new booking system on the Ultimate Rewards portal.

For some background, in mid-2018, the Chase Ultimate Rewards travel portal dropped from its former Online Travel Agency partner, cxLoyalty, in favor of Expedia. Since then, Expedia has handled all travel bookings made through the portal, including flights and hotels.

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In an interesting turn of events, Chase acquired cxLoyalty in late 2020. Since then, loyalty travel enthusiasts have been waiting for Chase to switch back to the platform — a welcome change given Expedia's booking portal has long been plagued with issues, like not being able to book low-cost air carriers.

Some Chase cardholders are seeing the new portal one their Ultimate Rewards-earning cards already, while others are still on the old Expedia portal. We would expect all card members to be migrated to the new portal in the near future. Expedia confirmed to TPG that it still has a relationship with Chase, so some cards will remain on the Expedia platform for several months.

Here's what to expect as Chase transitions back to cxLoyalty.

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Using the new Chase Ultimate Rewards travel portal

The new cxLoyalty-powered portal is functionally similar to the old Expedia portal. You can access it the same as before through the Ultimate Rewards site – just click the Travel button from the Earn/Use toolbar at the top.

(Screenshot courtesy of chase.com)

Once there, you'll notice that the user interface has slightly changed. It looks remarkably similar to the Citi ThankYou booking portal, which is also powered by cxLoyalty.

(Screenshot courtesy of chase.com)

One major difference is that ultra-low-cost carriers now display in search results. As discussed, Expedia's portal didn't show airlines Frontier and Spirit in search results, and many reports said they weren't bookable over the phone. According to Expedia, it was a "business decision based on the requirements needed" to not include low-cost carriers. Under the new cxLoyalty portal, most of these airlines can be booked with cash or points online.

(Screenshot courtesy of chase.com)

The only major exceptions are Allegiant and Southwest, which, according to Chase, must be booked over the phone.

(Screenshot courtesy of chase.com)

Another interesting change is that the portal now asks for a hotel loyalty number when booking hotels. That said, we tested the new platform and found that you will most likely not earn hotel points on stays booked through the portal.

(Screenshot courtesy of chase.com)

Bottom line

We are encouraged as Chase starts the switch from Expedia back to cxLoyalty.

The new portal looks to have already fixed some of the major issues users had with the Expedia-powered portal, like the inability to book ultra-low-cost carriers. We'll continue diving deep into the portal and update you with further changes we find.

Feature photo by AaronP/Bauer-Griffin/GC Images

Featured image by GC Images
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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  • $95 annual fee
  • Lacks travel protections that other travel rewards cards come with
  • For a limited time, earn 80,000 bonus ThankYou® Points after you spend $4,000 in purchases within the first 3 months of account opening
  • Earn 3 Points per $1 spent at Restaurants and Supermarkets
  • Earn 3 Points per $1 spent at Gas Stations, Air Travel and Hotels
  • Earn 1 Point per $1 spent on all other purchases
  • Annual Hotel Savings Benefit
  • 80,000 Points are redeemable for $800 in gift cards when redeemed at thankyou.com
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TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

3XEarn 3 Points per $1 spent at Restaurants and Supermarkets
3XEarn 3 Points per $1 spent at Gas Stations, Air Travel and Hotels
1XEarn 1 Point per $1 spent on all other purchases
  • Intro Offer
    For a limited time, earn 80,000 bonus ThankYou® Points after you spend $4,000 in purchases within the first 3 months of account opening

    Earn 80,000 ThankYou® points
    60,000 points
  • Annual Fee

    $95
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    670-850
    Excellent, Good

Why We Chose It

The Citi Premier’s 3 points per dollar spent across a wide range of popular categories is one of the more lucrative offerings in the world of points and miles. The Citi Premier comes with a $95 annual fee and is currently offering a solid sign up bonus of 80,000 points after you spend $4,000 on purchases within the first three months. It also has some valuable transfer partners to make the most of your rewards. Add in access to Citi Entertainment plus a $100 hotel credit for any single-stay hotel booking that exceeds $500 or more, excluding taxes and fees, booked through the Citi travel website, there are few reasons why the Citi Premier should not be in every traveler’s wallet.

Pros

  • Earns 3x points on restaurants, supermarkets, gas stations, air travel and hotels.
  • $100 annual hotel savings benefit (on single hotel stay bookings of $500 or more, excluding taxes and fees, booked through thankyou.com)
  • Points transfer to 16 airline programs, from JetBlue to Virgin Atlantic.
  • World Elite Mastercard benefits, extended warranty, damage and theft protection.

Cons

  • $95 annual fee
  • Lacks travel protections that other travel rewards cards come with
  • For a limited time, earn 80,000 bonus ThankYou® Points after you spend $4,000 in purchases within the first 3 months of account opening
  • Earn 3 Points per $1 spent at Restaurants and Supermarkets
  • Earn 3 Points per $1 spent at Gas Stations, Air Travel and Hotels
  • Earn 1 Point per $1 spent on all other purchases
  • Annual Hotel Savings Benefit
  • 80,000 Points are redeemable for $800 in gift cards when redeemed at thankyou.com
  • No expiration and no limit to the amount of points you can earn with this card
  • No Foreign Transaction Fees on purchases