Chase says goodbye to Expedia, migrating cardholders to new Ultimate Rewards travel booking site

Nov 3, 2021

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

What’s old is sometimes new, and such is the case here as Chase has begun to migrate cardholders from the current Expedia-powered Chase Ultimate Rewards travel portal to one powered by cxLoyalty. Some Chase cardholders are already seeing the new booking system on the Ultimate Rewards portal.

For some background, in mid-2018, the Chase Ultimate Rewards travel portal dropped from its former Online Travel Agency partner, cxLoyalty, in favor of Expedia. Since then, Expedia has handled all travel bookings made through the portal, including flights and hotels.

In an interesting turn of events, Chase acquired cxLoyalty in late 2020. Since then, loyalty travel enthusiasts have been waiting for Chase to switch back to the platform — a welcome change given Expedia’s booking portal has long been plagued with issues, like not being able to book low-cost air carriers.

Some Chase cardholders are seeing the new portal one their Ultimate Rewards-earning cards already, while others are still on the old Expedia portal. We would expect all card members to be migrated to the new portal over the coming days.

Here’s what to expect as Chase transitions back to cxLoyalty.

Get the latest points, miles and travel news by signing up for TPG’s free daily newsletter.

Using the new Chase Ultimate Rewards travel portal

The new cxLoyalty-powered portal is functionally similar to the old Expedia portal. You can access it the same as before through the Ultimate Rewards site – just click the Travel button from the Earn/Use toolbar at the top.

Finding chase travel portal
(Screenshot courtesy of chase.com)

Once there, you’ll notice that the user interface has slightly changed. It looks remarkably similar to the Citi ThankYou booking portal, which is also powered by cxLoyalty.

Searching on the new chase travel portal
(Screenshot courtesy of chase.com)

One major difference is that ultra-low-cost carriers now display in search results. As discussed, Expedia’s portal didn’t show airlines Frontier and Spirit in search results, and many reports said they weren’t bookable over the phone. Now, most of these airlines can be booked with cash or points online.

New Chase portal search results
(Screenshot courtesy of chase.com)

The only major exceptions are Allegiant and Southwest, which, according to Chase, must be booked over the phone.

(Screenshot courtesy of chase.com)

Another interesting change is that the portal now asks for a hotel loyalty number when booking hotels. Traditionally, hotels booked through the Chase portal haven’t earned hotel points or elite status but perhaps this could change depending on how cxLoyalty processes hotel bookings. At a minimum, this seems like a hopeful sign. Don’t worry — we’ll test with the major hotel programs and report back.

Hotel loyalty info on Chase portal
(Screenshot courtesy of chase.com)

Bottom line

We are encouraged as Chase starts the switch from Expedia back to cxLoyalty.

The new portal looks to have already fixed some of the major issues users had with the Expedia-powered portal, like the inability to book ultra-low-cost carriers. We’ll continue diving deep into the portal and update you with further changes we find.

Feature photo by AaronP/Bauer-Griffin/GC Images

Delta SkyMiles® Platinum American Express Card

Earn 50,000 bonus miles and 5,000 Medallion® Qualification Miles (MQMs) after you spend $2,000 in purchases on your new card in the first three months of card membership. Plus, earn up to $100 back in statement credits for eligible purchases at U.S. restaurants in the first three months of card membership.

With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.

Apply Now
More Things to Know
  • Earn 50,000 Bonus Miles and 5,000 Medallion® Qualification Miles (MQMs) after you spend $2,000 in purchases on your new Card in your first 3 months.
  • Plus, earn up to $100 back in statement credits for eligible purchases at U.S. restaurants with your card within the first 3 months of membership.
  • Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
  • Earn 3X Miles on Delta purchases and purchases made directly with hotels.
  • Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
  • Earn 1X Miles on all other eligible purchases.
  • Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
  • Enjoy your first checked bag free on Delta flights.
  • Fee Credit for Global Entry or TSA Pre✓®.
  • Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
  • No Foreign Transaction Fees.
  • $250 Annual Fee.
  • Terms Apply.
  • See Rates & Fees
Regular APR
15.74%-24.74% Variable
Annual Fee
$250
Balance Transfer Fee
N/A
Recommended Credit
Excellent/Good
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.