Skip to content

Banned for life: JetBlue cracks down on man who traveled with coronavirus

March 13, 2020
3 min read
JetBlue planes at JFK in 2020
Banned for life: JetBlue cracks down on man who traveled with coronavirus
The cards we feature here are from partners who compensate us when you are approved through our site, and this may impact how or where these products appear. We don’t cover all available credit cards, but our analysis, reviews, and opinions are entirely from our editorial team. Terms apply to the offers listed on this page. Please view our advertising policy and product review methodology for more information.

JetBlue has banned a man from flying with the airline for life after he traveled with coronavirus. The passenger boarded a flight from New York-JFK to Palm Beach International Airport (PBI) on Wednesday March 11, 2020.

At some point during the flight, it became clear to crew and customers that he was ill. He apparently talked about it openly after getting a text.

Officials later confirmed he tested positive for coronavirus.

Sign up for the free daily TPG newsletter for more airline news.

More news: Coronavirus flight waivers and changes for u.s. airlines

JetBlue Flight 253 arrived at PBI at 8:30 p.m. and was held on the tarmac for three hours while medical personnel removed two elderly passengers. The rest of the passengers weren't allowed off the plane until 11:30 p.m. and were told to self-monitor.

(Photo by Katie Genter/The Points Guy)

In a statement, JetBlue said:

"The health and safety of our customers and crewmembers is our first priority....We determined the customer boarded our flight knowing he was awaiting results for a coronavirus test without disclosing it to anyone at JetBlue. Consistent with Centers for Disease Control and Prevention (CDC) guidance, we ask all customers who are not feeling well, who believe they may have coronavirus, or who are awaiting test results to avoid travel until they are cleared by a medical professional....(The) event put our crewmembers, customers, and federal and local officials in an unsettling situation that could have easily been avoided, and as such, this customer will not be permitted to fly on JetBlue in the future."

In a separate statement, the Florida Department of Health said it was undertaking a full investigation of the incident.

Related: The most up-to-date information about airlines' coronavirus waivers and schedule changes.

Daily Newsletter
Reward your inbox with the TPG Daily newsletter
Join over 700,000 readers for breaking news, in-depth guides and exclusive deals from TPG’s experts

In a separate statement, the Palm Beach County Fire Rescue said, "Passengers in the vicinity of the positive patient were advised of monitoring procedures. The rest of the passengers were released to go home."

Those passengers were reportedly given directions to call the state health department with any medical concerns.

Fortunately, the Centers for Disease Control says the risk of infection spreading on airplanes is low. HEPA filters help with that.

The passenger reportedly learned he was sick with coronavirus via text message during the flight, according to the New York Times.

This is another good reminder that passengers who are sick should not travel.

Additional resources for traveling during the coronavirus outbreak:

TPG featured card

Rewards rate
5X milesEarn 5X miles on hotels, vacation rentals and rental cars booked through Capital One Travel
2X milesEarn unlimited 2X miles on every purchase, every day
Intro offer
Open Intro bonus
Enjoy a $250 travel credit & earn 75K bonus miles
Annual fee
$95
Regular APR
19.49% - 28.49% (Variable)
Recommended credit
Open Credit score description
670-850Excellent, Good

Pros

  • Stellar welcome offer of 75,000 miles after spending $4,000 on purchases in the first three months from account opening. Plus, a $250 Capital One Travel credit to use in your first cardholder year upon account opening.
  • You'll earn 2 miles per dollar on every purchase, which means you won't have to worry about memorizing bonus categories
  • Rewards are versatile and can be redeemed for a statement credit or transferred to Capital One’s transfer partners

Cons

  • Highest bonus-earning categories only on travel booked via Capital One Travel
  • LIMITED-TIME OFFER: Enjoy $250 to use on Capital One Travel in your first cardholder year, plus earn 75,000 bonus miles once you spend $4,000 on purchases within the first 3 months from account opening - that’s equal to $1,000 in travel
  • Earn unlimited 2X miles on every purchase, every day
  • Earn 5X miles on hotels, vacation rentals and rental cars booked through Capital One Travel
  • Miles won't expire for the life of the account and there's no limit to how many you can earn
  • Receive up to a $120 credit for Global Entry or TSA PreCheck®
  • Use your miles to get reimbursed for any travel purchase—or redeem by booking a trip through Capital One Travel
  • Enjoy a $50 experience credit and other premium benefits with every hotel and vacation rental booked from the Lifestyle Collection
  • Transfer your miles to your choice of 15+ travel loyalty programs
  • Top rated mobile app