British Airways CEO Wants to Make London Heathrow Less Miserable
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
Visitors to the UK have been growing increasingly frustrated with London’s Heathrow Airport (LHR). Throughout the summer, the line for immigration at the busiest airport in Europe has been hours long (including one day when the border officers “abandoned” their posts to watch the World Cup).
British Airways CEO Alex Cruz also finds that the typical two-hour wait for passengers to get their passports checked is unacceptable, calling the checkpoint a “border farce” in a letter to the editor of the Times of London on Monday. Cruz wants the UK government to take action to address the issues with LHR’s immigration, which he says is worse than any other airport in Europe.
Cruz also said it makes the nation look bad as it prepares to leave the European Union. “What kind of message does this send, as we try to build links outside the EU?” Cruz wrote, adding that the wait times should be no more than 45 minutes.
British Airways is the UK’s flag carrier and biggest airline, and its home base is Heathrow.
In June, BA issued a warning to the airport that its passport lines were “totally unacceptable,” and blamed the wait times on a deficit of Border Force staff and the closure of large amounts of e-gates that electronically process visitors’ passports.
Britain’s Home Office, which oversees the immigration checkpoints, pushed back against Cruz, arguing that “the vast majority” of passengers from outside of Europe visiting the UK pass through immigration “within our service standards.”
Featured image by Prisma Bildagentur/UIG via Getty Images.
Welcome to The Points Guy!
Earn 50,000 bonus miles and 5,000 Medallion® Qualification Miles (MQMs) after you spend $2,000 in purchases on your new card in your first three months of card membership. Plus, earn up to $100 back in statement credits for eligible purchases at U.S. restaurants with your card within the first 3 months of membership.
With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.
- Earn 50,000 bonus miles and 5,000 Medallion® Qualification Miles (MQMs) after you spend $2,000 in purchases on your new Card in your first 3 months.
- Plus, earn up to $100 back in statement credits for eligible purchases at US restaurants with your card within the first 3 months of membership.
- Accelerate your path to Medallion Status, with Status Boost®. Plus, in 2021 you can earn even more bonus Medallion® Qualification Miles (MQMs) to help you reach Medallion Status.
- Earn 3X Miles on Delta purchases and purchases made directly with hotels.
- Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
- Earn 1X Miles on all other eligible purchases.
- Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
- Enjoy your first checked bag free on Delta flights.
- Fee Credit for Global Entry or TSA Pre✓®.
- Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
- No Foreign Transaction Fees.
- $250 Annual Fee.
- Terms Apply.
- See Rates & Fees