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Amtrak rolls out new kiosks nationally

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Liz Ramanand is TPG's weekend reporter based in New York. She writes travel news and features.
Nov. 06, 2021
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3 min read
Amtrak Empire Builder
Amtrak rolls out new kiosks nationally
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Amtrak is introducing hundreds of new kiosks across the United States. The rollout will begin in the Northeast and continue throughout the Midwest and into California this year.

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The new Amtrak kiosks (Photo Courtesy of Amtrak)

The 200 new kiosks in more than 150 stations will feature an updated user interface and can be activated by touch, card swipe, barcode scan or by inserting a headset for frequent in-station transactions.

Travelers can choose a departure from any station and can select a seat on trains offering reserved seating.

The Northeast rollout will begin with the Washington Union Station, the Joseph R. Biden Jr. Railroad Station in Wilmington Delaware and the Moynihan Train Hall in New York City.

Related: From trains to planes: Your guide to Amtrak stations at US airports

Amtrak train in station. (Photo by Clint Henderson/The Points Guy)

Future improvements will include accepting contactless payment and sending tickets to a customer's e-mail address. The kiosks are fully ADA compliant with available audio instruction for users with limited visibility and a 48-inch height to be accessible for someone in a wheelchair.

"As we continue to modernize our trains and stations, we are concurrently providing modern amenities to our customers, and we are accomplishing that goal with the new Amtrak kiosk," Amtrak Executive Vice President, Chief Marketing and Revenue Officer Roger Harris stated in a company release. "Our customers can trust that they will have an easy, convenient and fast experience when using these new kiosks to book or print a ticket for their next trip."

Earlier this year Amtrak announced it would invest $7.3 billion towards manufacturing 83 new trains aimed at reducing carbon emissions.

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Amtrak Guest Rewards can help customers earn points toward Amtrak travel, hotels, car rentals. Amtrak has two credit cards, the Amtrak Guest Rewards® World Mastercard® and the Amtrak Guest Rewards® Platinum Mastercard®. Members earn two points per dollar spent on Amtrak travel and one point per dollar on all other purchases.

The information for the Amtrak cards has been collected independently by The Points Guy. The card details on this page have not been reviewed or provided by the card issuer.

Related: Your complete guide to Amtrak Guest Rewards

(Featured image Courtesy of Clint Henderson/The Points Guy)

Featured image by (Photo by Clint Henderson/The Points Guy)
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.