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The end of an era: Alaska, Delta, United scrap flexible travel waiver, leaving JetBlue as lone holdout

May 03, 2021
3 min read
The end of an era: Alaska, Delta, United scrap flexible travel waiver, leaving JetBlue as lone holdout
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As travel rebounds, you're going to want to pay close attention to the terms and conditions of your airline ticket.

On May 1, Alaska, Delta and United all let their flexible travel waivers expire, restoring many of the most punitive restrictions to basic economy fares. Going forward, all newly purchased basic economy tickets on the aforementioned carriers will return to being non-changeable and non-refundable.

Pre-pandemic, one of the biggest restrictions with these deep-discount tickets was the fact that there were effectively “use it or lose it.” If you needed to change a basic economy ticket, you’d be forced to purchase a brand-new one, instead of applying the existing value to a new itinerary less a change fee.

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Then the coronavirus came stateside and major airlines made all tickets fully flexible, including those in basic economy. You couldn’t get a refund for voluntarily canceled flights, but you could still make changes as needed.

Now, with a summer of travel looming on the horizon, every major U.S. airline is reining in that flexibility. In April, American Airlines became the first to retire its global travel waiver, and just one month later, three of its largest competitors are pulling the plug as well. JetBlue is the lone holdout, as its waiver runs through May 31, 2021.

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If you bought a basic economy ticket during the flexible travel waiver period, you'll still be able to modify it without change fees. The updated policy only applies to new ticket purchases. Also note that there's generally one big exception to the basic economy "no-changes" policy — if the airline significantly changes your flight schedule, you can make a change or get a refund for free.

While basic economy restrictions are back, change fees are not.

Late last year, United Airlines permanently eliminated most change fees, joining Southwest as the only major airline to forgo those pesky $200 (or more) charges for modifying a ticket. Within hours, American, Delta and others matched — but there's one major restriction: basic economy tickets are excluded from the no-change-fee offer.

Related: How airline no-change-fee policies stack up against Southwest

Now that the flexible travel waivers are over, you'll have to buy up to a regular coach ticket to enjoy the added flexibility. If you’re concerned about getting sick or needing to postpone your plans due to another wave of COVID-19 infections, then you might want to think twice about booking basic economy fares going forward — any itinerary modifications will require a brand-new ticket.

If you splurge for a standard coach fare, you'll be able to make changes as needed, subject to a possible fare difference. You could also cancel your ticket and reuse the value later, but you aren't eligible for a refund unless the airline significantly changes or cancels your flight.

Despite domestic travel rebounding, a recovery in long-haul international travel is still in its infancy. To offer a bit more flexibility for globetrotters, American Airlines is waiving change fees for all newly purchased international tickets originating outside North or South America bought through May 31, 2021, for all travel dates.

Featured image by (Photo by Zach Griff/The Points Guy)
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
3 / 5
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6X6x Marriott Bonvoy Points on each dollar of eligible purchases at hotels participating in the Marriott Bonvoy® program.
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  • Intro Offer
    Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. Offer ends 5/3/23.

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    670-850
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Why We Chose It

The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year.

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  • Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. Offer ends 5/3/23.
  • Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. Terms and Conditions Apply.
  • 6x Marriott Bonvoy Points on each dollar of eligible purchases at hotels participating in the Marriott Bonvoy® program.
  • 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping.
  • 2x points on all other eligible purchases.
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