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Airline vouchers are beginning to expire — now what?

Jan. 06, 2021
4 min read
Airplanes at LAX
Airline vouchers are beginning to expire — now what?
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The coronavirus first came stateside about a year ago, and now many travelers are sitting on airline vouchers that are set to expire shortly.

In early 2020, health agencies began warning about the uncontrolled spread of the virus, with many travelers opting to cancel upcoming trips in light of stay-at-home or quarantine orders.

In response, airlines started offering future travel credit for voluntary itinerary changes in late February and beyond. (When a flight is canceled or significantly changed by the airline, you're entitled to a cash refund.)

While carriers have improved these flexible change and cancelation policies in recent months — many permanently eliminating change fees altogether — there's still one big issue: airline tickets and vouchers expire.

For some flyers, they've already learned the lesson the hard way.

Two of America's largest budget airlines, Frontier and Spirit, have some of the strictest expiration policies around. Denver-based Frontier is currently waiving change and cancel fees, but flights must be rebooked within 90 days from the date of cancellation, hardly enough time for a would-be traveler to avoid pandemic-era travel.

Eddie Medellin, a TPG reader, booked his family for their first trip to Disney World on Frontier. When it became clear that his June 2020 visit to Mickey wasn't happening, Medellin canceled and received a voucher good for 90 days.

He's since rebooked twice, with the hope of heading to Denver at the end of January. "Even for a low-cost carrier, Frontier's future travel credit and vouchers expire super quickly," he told TPG.

Miramar, Florida-based Spirit isn't much better. Most reservation credits expire within 60 days, though some issued due to COVID-19 have been extended to May 31, 2021 — still well before many flyers will likely be ready to take to the skies again.

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Other flyers have a little bit more time before needing to worry about voucher expiration.

American Airlines no longer charges change fees for most domestic and international flights. However, tickets must be used within one year of the date of issue. Due to the pandemic, the Fort Worth-based carrier has made an exception: tickets expiring between March 1, 2020 and March 31, 2021 can be used for travel through Dec. 31, 2021.

If you canceled a flight in February 2020, however, you're out of luck and must use your remaining value in the next eight weeks.

Of the Big 3, Delta has been the most generous — most credits have been extended through December 2022, giving flyers plenty of time to use their tickets.

United Airlines, on the other hand, is the strictest of that group.

For flights booked between April 1, 2020, and March 31, 2021, the value of the ticket can be applied to a new flight for travel up to one year from the original issue date. Unless the trajectory of the pandemic drastically changes, many United tickets will likely go unused.

Internationally, the story varies widely.

Emirates — one of the world's largest carriers — offers flyers two years from the date of purchase to use flight credits. TPG's Caitlin Riddell canceled a ticket in April 2020, and she was initially worried that her $579.47 would expire one year later. Fortunately, the Dubai-based carrier has extended ticket validity to 24 months in recent months.

Singapore Airlines, which largely serves destinations closed to U.S. citizens, is expiring most tickets within one year of the original date of purchase — definitely not enough time for most flyers to take a long-haul trip.

Alaska and Southwest have recognized that ticket expiration is a pain point for many travelers. For a limited time, both carriers offered the ability to convert vouchers into points that don't expire. Unfortunately, both of those promotions have ended, but perhaps they'll return in the new year.

Medellin, the Frontier flyer with multiple canceled trips, told TPG that "I wonder if there was anything I could've done to extend my voucher expiration dates."

Well, flyers with expiring credits should try reaching out to the airline to seek extensions. Frontier has been notoriously stingy, but it can't hurt to ask.

Ashley Neyer told TPG that her Delta travel voucher was set to expire in July 2020. She reached out to the company via chat and they extended the certificate to December 2021. "They made a lifetime customer here," she exclaimed.

Otherwise, some flyers, including TPG reader Rachel Willoughby, have had success purchasing cheap airfare with expiring credits and then receiving the fare difference on a new voucher with extended expirations.

It remains to be seen if airlines will issue blanket extensions to expiring vouchers, though. Hopefully, they will; if not, it might pay to book something now — with the hope that the pandemic ends sooner rather than later.

Featured image by Alberto Riva
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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Rewards Rate

4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
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  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.